Complaints by issue
The failure modes the census looks for in public Trustpilot reviews. Choose an issue to see the companies with the most evidenced reports of it.
| Issue | What it covers | Companies listed |
|---|---|---|
| Support unhelpful | Support responds but never resolves; scripted runaround, passed between agents | 998 |
| Support unreachable | Cannot reach a human; calls, chats or emails ignored | 821 |
| Overcharging | Charged more than agreed; unexpected fees | 398 |
| Misleading pricing | Advertised price, deal or discount not honoured | 387 |
| Faulty product | Product defective, broken on arrival, or failed early | 385 |
| Billing errors | Wrong amounts charged, duplicate charges, wrong meter readings or estimates | 350 |
| Account/app problems | Locked out, broken app or portal, login and account management failures | 336 |
| Not as described | Item or service materially different from what was advertised | 313 |
| Delivery failed | Order never arrived, lost, or wrong/damaged item delivered | 271 |
| Delivery late | Delivery significantly later than promised | 269 |
| Poor core service | The core service fails or performs poorly: outages, slow or unreliable service, or work done to a poor standard | 194 |
| Refund refused | Refund, return or compensation rejected outright | 178 |
| Refunds delayed | Refund promised but slow or repeatedly delayed | 88 |
| Warranty disputes | Warranty or insurance claim denied or obstructed | 88 |
| Hard to cancel | Cancellation blocked, ignored, or made deliberately difficult | 66 |
| Contract term changes | Tariff, price or terms changed mid-contract; disputed exit fees | 47 |
| Subscription trap | Auto-renewal or recurring charges that are hard to stop | 44 |
| Missed appointments | Engineer, installer or delivery slot missed or cancelled repeatedly | 36 |
| Aggressive collections | Wrongful debt letters, threats, credit-record damage | 35 |
| Switching problems | Problems joining or leaving the provider (energy/telecom switching, number porting) | 11 |