Terravision: most-reported complaints
Automated analysis of 188 public Trustpilot reviews published 2026-02-27 to 2026-09-25. TrustScore 4.3 from 5,173 total reviews — see the Trustpilot page. Quick answer: is Terravision legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with Terravision's customer support, specifically citing unreachable or unhelpful assistance. Refunds are also a frequent complaint, with several customers stating their requests were refused. Additionally, some reviewers describe the core service as poor, including instances of rude staff behavior.
How to reach Terravision
These are the contact details Terravision publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2018-12-11, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 31 of 39 in Transportation Service. We last checked this profile on 2026-09-26 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TERRAVISION LIMITED (no. 04167614), active, incorporated 2001 (25.5 years); next accounts due 2026-12-15, last accounts filed 2026-09-16. 2 current officers (9 on record historically), 2 resignations in the last 24 months; 35 filings in the last 12 months (107 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 14 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Warning! TERRAVISION London-Gatwick Airport - Disservice Expenses Claim”, “No holidays at Terravision?”, “Terravision on line booking”.
Elsewhere: 1.6★ on Google (0 reviews)
TrustScore over time
4.3 → 4.3 across 12 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (24%, 3.0d) · 2026-08-26 (24%, 3.0d) · 2026-08-29 (23%, 3.0d) · 2026-09-01 (19%, 3.4d) · 2026-09-05 (19%, 3.4d) · 2026-09-08 (19%, 3.4d) · 2026-09-11 (20%, 3.3d) · 2026-09-14 (20%, 3.3d) · 2026-09-17 (19%, 3.3d) · 2026-09-20 (19%, 3.3d) · 2026-09-23 (20%, 3.3d) · 2026-09-26 (20%, 3.3d).
Severity: 23% of this company’s 52 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.8 days between the experience and publishing their negative review (218 reviews record both dates).
Measured reply time: across 99 negative reviews that received a public reply, the median wait was 1.1 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 99 company replies to negative reviews analysed, 18% engaged with the specific problem and 20% were generic templates.
52% of its 126 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 17% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 869 of this company’s 5,173 Trustpilot reviews (17%) were written in the last 12 months.
What are the most common complaints about Terravision?
Support unreachable
9 reports · 17% of complaintsrising since 2026-08“After multiple reviews and a lot of emails, still no response and action!”
1 reader marked this review helpful on Trustpilot.
“I emailed them about a refund on 22/6/26, and did not receive a response in the 3-5 days indicated.”
1 reader marked this review helpful on Trustpilot.
“After multiple reviews and a lot of emails, still no response and action!”
The company replied on 2026-06-10: “Dear Client, Thank you for sharing your feedback and for giving us the opportunity to clarify a few points. Following a careful review of your case, we can confirm that our Customer Service team…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Refund refused
9 reports · 17% of complaintssteady“I want a refund of my money that was paid by card.”
1 reader marked this review helpful on Trustpilot.
“support refused to refund me and hid behind a 'ticket validated' excuse”
1 reader marked this review helpful on Trustpilot.
“if you dare to make a mistake , there is no refund even within 24 hours from making the reservation”
1 reader marked this review helpful on Trustpilot.
Poor core service
8 reports · 15% of complaintsrising since 2026-08“The staff were disrespectful and rude”
2 readers marked this review helpful on Trustpilot.
“First thing it was 2 hours delay and I have lost the train I had which I already payed”
1 reader marked this review helpful on Trustpilot.
“The bus departed Piazza IV Novembre more than 25 minutes late.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
7 reports · 14% of complaintsrising since 2026-08“Just Horrible customer service and risky ,for it s even delated”
1 reader marked this review helpful on Trustpilot.
“if you dare to make a mistake , there is no refund even within 24 hours from making the reservation”
1 reader marked this review helpful on Trustpilot.
“the ticket was never delivered—neither to my email nor to my user account”
The company replied on 2026-09-07: “Dear Natalia, We’re sorry to hear about your experience. However, we would like to clarify that there was no service issue on our side. The confirmation email, which was successfully delivered, does…”
Our classifier read this reply as a deflection.
Other
7 reports · 14% of complaintsrising since 2026-08“was lying to me telling that this bus is leaving in 5 min, when in fact bus was leaving in 15m”
“refused boarding because the bus was already full”
“the driver was extremely rude, telling me it was "entirely my problem"”
Delivery failed
6 reports · 12% of complaintsrising since 2026-08“the ticket was never delivered—neither to my email nor to my user account”
The company replied on 2026-09-07: “Dear Natalia, We’re sorry to hear about your experience. However, we would like to clarify that there was no service issue on our side. The confirmation email, which was successfully delivered, does…”
Our classifier read this reply as a deflection.
“Driver never arrived. Went to end of street and found a Terravision bus and tried gesturing we had tickets.”
“There was no driver, no representative, and no assistance available. I also could not get through to support”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.