PROGAS HEATING SERVICES LTD: most-reported complaints
Automated analysis of 237 public Trustpilot reviews published 2020-01-24 to 2026-09-10. TrustScore 4.9 from 1,556 total reviews — see the Trustpilot page. Quick answer: is PROGAS HEATING SERVICES LTD legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service, which accounted for 43% of the 21 complaints identified across 237 reviews. Missed appointments were the next most common concern, cited in 19% of complaints, followed by overcharging and unhelpful support, each representing 14% of the total. Specific examples include boilers stopping due to gas pressure issues and customers feeling overcharged after warranty expiration. No clear trend could be established for these issues due to the limited number of reviews.
How to reach PROGAS HEATING SERVICES LTD
These are the contact details PROGAS HEATING SERVICES LTD publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02086760101, email [email protected], address 176 Sydenham Road, London, SE26 5JZ, GB.
The company claimed its Trustpilot profile on 2018-02-01, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-12 — more than six months ago. Trustpilot ranks it 13 of 62 in Gas Engineer. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PROGAS HEATING SERVICES LIMITED (no. 03933934), active, incorporated 2000 (26.5 years); next accounts due 2028-01-31, last accounts filed 2026-08-21, 1 registered charge. 5 current officers (7 on record historically); 6 filings in the last 12 months (80 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 14% of this company’s 21 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reply quality: of 21 company replies to negative reviews analysed, 43% engaged with the specific problem and 14% were generic templates.
7% of its 215 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 43% of this company’s complaints vs a 21% median across 34 ranked companies in its sector.
Review velocity: 176 of this company’s 1,556 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about PROGAS HEATING SERVICES LTD?
Poor core service
9 reports · 43% of complaints“boiler stopped working owing to lack of gas pressure”
The company replied on 2020-11-06: “Hi Mr Imam, I am sorry to hear you are unhappy with the service provided. All of our engineer carry shoe covers and will gladly use on request. The engineer tested the boiler before leaving and left…”
Our classifier read this reply as a deflection.
“engeer refused to clean the water filter of my boiler ..why”
The company replied on 2025-04-24: “Hi Jose, Can you please provide an invoice number so i can look into this for you, Or email us with your address. Kind regards Progas Heating Services Ltd”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“last year i paid 85.00 ...........this year 114.00....i very stip incresse”
The company replied on 2024-05-09: “Hi Jose, Thank you for your feedback but in fact Last year you paid £99. This year we have unfortunately had to increase our prices due to the unprecedented times and difficulty keeping the business…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Missed appointments
4 reports · 19% of complaints“the engineer turned up at 09;00 am so we had to cancel other activities”
The company replied on 2025-12-12: “Hi Gustavo, thank you for your feedback. I did email you regarding this earlier. The booking was for 9-1pm, we did send a confirmation SMS of this in November. As stated in the email, the expansion…”
Our classifier read this reply as a deflection.
“he didn't turn up ... I've rang and had my calls declined”
The company replied on 2025-08-04: “Hi Kathy, sorry you have had a negative experience, however, please could you double check the business name and location. Progas Heating Services does not employ a Wayne. We believe there may have…”
Our classifier read this reply as a deflection.
“When the engineer arrived he informed me he 'wasn't allowed' to service the boiler”
The company replied on 2024-08-07: “Thank you for your feedback Anna. We have taken the decision not to work on boilers above baths as many are not to regulations. The other reason is the high risk of damage to the bath from dropped…”
Our classifier read this reply as a substantive response.
Overcharging
3 reports · 14% of complaints“after the two year guarantee expired and more repairs were needed we felt we were charged more than we expected”
The company replied on 2026-09-10: “Thank you for your feedback. We’re pleased to hear that you were happy with the service provided when the initial issues arose. We would like to clarify that we provide a two-year guarantee on our…”
Our classifier read this reply as a deflection.
“last year i paid 85.00 ...........this year 114.00....i very stip incresse”
The company replied on 2024-05-09: “Hi Jose, Thank you for your feedback but in fact Last year you paid £99. This year we have unfortunately had to increase our prices due to the unprecedented times and difficulty keeping the business…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“£90 for Landlord gas inspection is too much”
The company replied on 2020-02-07: “Thank you for your feedback, our price for a landlord gas safety certificate is £75. The additional £15 is VAT. We feel this is a competitive price for the London area.”
Our classifier read this reply as a substantive response.
Support unhelpful
3 reports · 14% of complaints“I had - and have records to confirm this”
The company replied on 2023-07-21: “Hi Josephine, We use two systems to keep track of payments and reconcile with the bank account. Neither show a payment for last year. If you have records please forward them to us so we can see if…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It’s been a few days now and still nothing. I’d expect after committing to something twice, a business would follow up”
The company replied on 2023-06-02: “Good evening Caroline. Please accept our apologies for the delay. We endeavor to get back to our customers as soon as possible. I suspect the reason we have not quoted for a repair is due to the age…”
Our classifier read this reply as a template response.
“sadly the problem wasn’t rectified. We still have a boiler that makes worrying noises”
Faulty product
2 reports · 10% of complaints“the engineer turned up at 09;00 am so we had to cancel other activities”
The company replied on 2025-12-12: “Hi Gustavo, thank you for your feedback. I did email you regarding this earlier. The booking was for 9-1pm, we did send a confirmation SMS of this in November. As stated in the email, the expansion…”
Our classifier read this reply as a deflection.
“our Worcester Bosch boiler had been installed incorrectly 2 years after we bought it.”
The company replied on 2021-04-08: “Thank you for your review Lynette. We have dealt with this matter and the engineer accordingly”
Our classifier read this reply as a template response.
Compare PROGAS HEATING SERVICES LTD with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.