Farmer Brown: most-reported complaints
Automated analysis of 233 public Trustpilot reviews published 2018-10-17 to 2026-09-02. TrustScore 4.9 from 2,508 total reviews — see the Trustpilot page. Quick answer: is Farmer Brown legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 46% of the 24 complaints identified across 233 reviews. Billing errors were the next most common issue, cited in 17% of complaints, followed by unhelpful support and other concerns, each representing 12%. No clear trend could be established for these issues due to insufficient review volume.
How to reach Farmer Brown
These are the contact details Farmer Brown publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 973-0016, email [email protected], address 363 N Sam Houston Pkwy E Suite 1100, Houston, 77060, US.
The company claimed its Trustpilot profile on 2018-10-15, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-23 — more than six months ago. Trustpilot ranks it 13 of 117 in Insurance Agency. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (9%, 2.0d) · 2026-08-27 (9%, 2.0d) · 2026-08-30 (9%, 2.0d) · 2026-09-02 (11%, 2.0d) · 2026-09-08 (11%, 2.0d) · 2026-09-12 (11%, 2.0d) · 2026-09-15 (11%, 2.0d) · 2026-09-18 (11%, 2.0d) · 2026-09-21 (11%, 2.0d) · 2026-09-24 (11%, 2.0d).
Severity: 25% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: same day
“get certificates issued the same day in most cases.”
delivery promise: same day
“Same-day certificates at no charge.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
51% of its 217 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 46% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 1,252 of this company’s 2,508 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Farmer Brown?
Support unreachable
11 reports · 46% of complaints“Our agent did not email us in order to renew our insurance.”
The company replied on 2026-03-23: “Hi there, we sincerely apologize for this experience. We completely agree that being unprotected is unacceptable; we take our clients' security very seriously. Our records show several attempts to…”
Our classifier read this reply as a deflection.
“Not responsive, not helpful, have been waiting 3 months to get new insurance set up and can't get in touch with anyone”
“I asked today if I was going to get it today and no response.”
Billing errors
4 reports · 17% of complaints“What did my insurance go up six thousand dollars???”
“I tried to get reimbursed for the payment to my cancelled policy and was told they couldn't reimburse me”
“Still never received it a month later.”
Support unhelpful
3 reports · 12% of complaints“Still never received it a month later.”
“Customer service and communication has been poor.”
The company replied on 2021-05-20: “Hello Corey thanks for choosing Farmer Brown for your insurance needs, please give us a call to 773 417 0910 and we will take a look into your application, we're sorry for the inconvenience and wish…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Not delivered what was promised and poor customer service.”
Other
3 reports · 12% of complaints“I will be uninsured until I make the deposit no other options”
“I think she over insured me”
“Very bad servise”
Overcharging
2 reports · 8% of complaints“This is getting to expensive!”
“Fees are too high! Gl fees, brokers fees agent fees”
The company replied on 2020-10-12: “Hello MIguel thanks for choosing Farmer Brown for you insurance needs, please give us a call to 773 417 0910 and we will take a look into your application, we're sorry for the inconvenience and wish…”
Our classifier read this reply as a template response.
Warranty disputes
2 reports · 8% of complaints“Told us over the phone that mold would be covered and then sent the policy after we paid for it and the policy states that mold or "fungus" would not be covered.”
“Still never received it a month later.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.