Acorn TV: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-02-16 to 2026-08-18. TrustScore 1.4 from 177 total reviews — see the Trustpilot page. Quick answer: is Acorn TV legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Acorn TV is hard to cancel, with 25 reports accounting for 28% of complaints. Support is described as unreachable in 23 reports (25% of complaints), a trend that is rising. Additionally, 21 reports (23% of complaints) mention subscription traps, while 19 reports (21% of complaints) cite billing errors, both showing a rising trend.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 11 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 10/02 Win a Six-month Acorn TV Subscription - Radio Times Xword 5”, “E: 03/02 Win a Six-month Acorn TV Subscription - Radio Times Xword 4”, “Acorn TV- 30 day free trial”.
Severity: 48% of this company’s 91 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (93 reviews record both dates).
Sector benchmark: hard to cancel makes up 28% of this company’s complaints vs a 18% median across 26 ranked companies in its sector.
Review velocity: 20 of this company’s 177 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Acorn TV?
Hard to cancel
25 reports · 28% of complaintssteady“After I cancelled my subscription in 6/25, they of course disallowed me use of their website, but still kept charging me, every month.”
“My cancellation of subscription last February, 2026 with a confirmation number. Was ignored. They disregarded & charged me for March and April.”
1 reader marked this review helpful on Trustpilot.
“it is easier to access the vaults in Fort Knox, than access the "cancel subscription"”
Support unreachable
23 reports · 25% of complaintsrising since 2025-08“I have never been able to sign into my account without spending a couple of hours on the phone.”
“no refunds no customer service and very little content.”
1 reader marked this review helpful on Trustpilot.
“I’ve had issues with trying to cancel a subscription due to it being done on my work email. Contacted them the day it happened and have filled out a couple of contact forms and have received nothing back.”
2 readers marked this review helpful on Trustpilot.
Subscription trap
21 reports · 23% of complaintsfalling“Was automatically renewed anyway”
“On March 13, 2025, I was automatically charged $84.39 on my credit card.”
2 readers marked this review helpful on Trustpilot.
“THE CUSTOMER MUST REQUEST A REFUND! Ridiculous!”
1 reader marked this review helpful on Trustpilot.
Billing errors
19 reports · 21% of complaintsrising since 2025-08“charged me the annual amount which sent me into overdraft.”
“I was charged THREE times by Acrontv. It is two weeks, and I have NOT been refunded my $200.00”
“After I cancelled my subscription in 6/25, they of course disallowed me use of their website, but still kept charging me, every month.”
Support unhelpful
18 reports · 20% of complaintsfalling“charged me the annual amount which sent me into overdraft.”
“I’ve been in communication for over a year about these issues, but nothing is ever resolved.”
“They still billed my Capitol 1 card”
Account/app problems
14 reports · 15% of complaintssteady“I have never been able to sign into my account without spending a couple of hours on the phone.”
“When I try to log in it says I have no account”
2 readers marked this review helpful on Trustpilot.
“auto charged without authorization.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.