Ecosave Gas & Power: most-reported complaints
Automated analysis of 387 public Trustpilot reviews published 2023-07-20 to 2026-09-04. TrustScore 4.9 from 10,291 total reviews — see the Trustpilot page. Quick answer: is Ecosave Gas & Power legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 37% of the 103 complaints identified in the 387 reviews analyzed. Other frequently cited issues include general complaints about aggressive behavior (22%), difficulties with contract terms (19%), and unreachable support (16%). The trend for general complaints and support issues is rising, while pricing and contract term complaints remain flat.
How to reach Ecosave Gas & Power
These are the contact details Ecosave Gas & Power publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 03304037373, email [email protected].
The company claimed its Trustpilot profile on 2020-06-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-09 — more than six months ago. Trustpilot ranks it 2 of 29 in Electric Utility Company. We last checked this profile on 2026-09-23 and found 12 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ECOSAVE GAS & POWER LTD (no. 12013715), active, incorporated 2019 (7.3 years); next accounts due 2027-02-28, last accounts filed 2026-02-03. 1 current officer (2 on record historically); 5 filings in the last 12 months (31 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (4%, 6.0d) · 2026-08-14 (3%, 6.0d) · 2026-08-18 (3%, 6.0d) · 2026-08-21 (3%, 6.0d) · 2026-08-24 (3%, 6.0d) · 2026-08-27 (3%, 6.0d) · 2026-08-30 (3%, 6.0d) · 2026-09-02 (3%, 6.0d) · 2026-09-05 (3%, 6.0d) · 2026-09-08 (3%, 6.0d) · 2026-09-11 (3%, 6.0d) · 2026-09-14 (3%, 6.0d) · 2026-09-17 (3%, 6.0d) · 2026-09-20 (3%, 6.0d) · 2026-09-23 (3%, 6.0d).
Severity: 38% of this company’s 103 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (153 reviews record both dates).
What their policy promises
support availability: after contract signing
“we support you _after_ the contract is signed”
support availability: on your behalf
“We deal with the supplier on your behalf”
support availability: issues, delays, and billing errors
“We chase up issues, delays, and billing errors”
support availability: hours on hold and endless email chains
“We save you hours on hold and endless email chains”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +8/-8 lines; added: RestaurantsPubsEducationFaith & WorshipHotels | British GasEDF EnergyE.ON NextYGPYÜ EnergyTotal EnergiesValda EnergySmartest EnergyCrown Gas & Power; removed: RestaurantsPubs | British GasEDF EnergyE.ONYGPYÜ EnergyTotal EnergiesValda EnergySmartest EnergyCrown Gas & Power (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
24% of its 335 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 37% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 1,000 of this company’s 10,291 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Ecosave Gas & Power?
Misleading pricing
38 reports · 37% of complaintssteady“They are trying to charge £1893.31 to move my supply.”
4 readers marked this review helpful on Trustpilot.
“THEY TOLD ME THE STANDING CHARGE £1.00-£1.20 A DAY WAS THE BEST DEAL! I HAVE JUST PHONED EON AND ASKED WHAT THEIR STANDING CHARGE WAS ON 3.11.23 £0.30-£0.56 A DAY!”
4 readers marked this review helpful on Trustpilot.
“I asked for a manager to phone me back to complain the next day and they didn’t have the decency to do this”
4 readers marked this review helpful on Trustpilot.
Other
23 reports · 22% of complaintsrising since 2025-09“Pushy and aggressive.”
4 readers marked this review helpful on Trustpilot.
“Claim contracts were signed when none were.”
3 readers marked this review helpful on Trustpilot.
“Too pushing not given time to think”
3 readers marked this review helpful on Trustpilot.
Contract term changes
20 reports · 19% of complaintssteady“cant get out of the contract”
4 readers marked this review helpful on Trustpilot.
“I am being told now that I have to pay £579 to get out of my YGP contract”
3 readers marked this review helpful on Trustpilot.
“they don’t honour their contracts and very rude”
3 readers marked this review helpful on Trustpilot.
Support unreachable
16 reports · 16% of complaintsrising since 2025-09“They are trying to charge £1893.31 to move my supply.”
4 readers marked this review helpful on Trustpilot.
“I asked for a manager to phone me back to complain the next day and they didn’t have the decency to do this”
4 readers marked this review helpful on Trustpilot.
“They now ring every morning - I don't know why they waste their time.”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
12 reports · 12% of complaintsfalling“they don’t honour their contracts and very rude”
3 readers marked this review helpful on Trustpilot.
“I was stupidly conned into a contract”
2 readers marked this review helpful on Trustpilot.
“they will refuse to provide the full transcripts of your conversations with them”
2 readers marked this review helpful on Trustpilot.
Hard to cancel
9 reports · 9% of complaintssteady“you just get ignored or told they will send an email by the end of the day for the cancellation”
3 readers marked this review helpful on Trustpilot.
“the last one has a 900 pound commission on it”
2 readers marked this review helpful on Trustpilot.
“Complained the next day only to be told it is a binding contract in spite of being lied to.”
1 reader marked this review helpful on Trustpilot.
Compare Ecosave Gas & Power with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.