Movers
Companies whose numbers are changing — from our own repeated measurements.
Rising complaint categories
| Company | Issue rising | Since | Reports |
|---|---|---|---|
| Wise | Account/app problems | 2026-10 | 937 |
| EE | Support unhelpful | 2026-11 | 826 |
| On the Beach | Support unreachable | 2026-10 | 800 |
| Tesco Mobile UK | Support unhelpful | 2026-10 | 720 |
| Just Eat | Refund refused | 2026-11 | 637 |
| Just Eat | Delivery failed | 2026-11 | 618 |
| AliExpress | Support unhelpful | 2026-06 | 603 |
| Wise | Support unhelpful | 2026-10 | 573 |
| Next | Delivery late | 2026-10 | 572 |
| Next | Delivery failed | 2026-10 | 515 |
| StockX | Delivery failed | 2026-11 | 506 |
| Three UK | Support unhelpful | 2025-02 | 485 |
| John Lewis | Support unhelpful | 2026-10 | 480 |
| E.ON Next Energy Ltd | Support unhelpful | 2026-11 | 457 |
| Santander | Account/app problems | 2026-05 | 455 |
| Jiffy | Delivery late | 2026-11 | 448 |
| QVC UK | Delivery failed | 2026-10 | 443 |
| Sky | Poor core service | 2026-10 | 440 |
| British Gas | Billing errors | 2026-09 | 440 |
| Wayfair UK | Delivery failed | 2026-11 | 428 |
| DoorDash | Delivery failed | 2026-09 | 426 |
| TalkTalk | Support unreachable | 2025-12 | 419 |
| TalkTalk | Poor core service | 2025-12 | 419 |
| loveholidays UK | Support unhelpful | 2026-10 | 419 |
| Jiffy | Support unreachable | 2026-11 | 414 |
TrustScore movement & review velocity
From census snapshots taken at each re-harvest; fills out as measurement history accrues.
| Company | TrustScore | Change | New reviews / day |
|---|---|---|---|
| ibex. Pakistan | 0 → 3.8 | ▲ 3.8 | 0 |
| Goldeneagleluxurytrains | 0 → 3.4 | ▲ 3.4 | 0 |
| Expedia | 1.2 → 4 | ▲ 2.8 | 486 |
| Vivint Solar | 4.6 → 2.4 | ▼ 2.2 | 0 |
| Plusnet | 1.8 → 3.7 | ▲ 1.9 | 19 |
| Family Leisure | 1.7 → 3.5 | ▲ 1.8 | 0 |
| The Boutique Workplace Company | 2.8 → 4.5 | ▲ 1.7 | 0 |
| Majmua | 4.1 → 2.6 | ▼ 1.5 | 0 |
| The Camping and Caravanning Club | 2.4 → 3.7 | ▲ 1.3 | 2 |
| Stephensons Estate Agents | 3.1 → 4.2 | ▲ 1.1 | 0 |
| Sutherland | 2.2 → 3.2 | ▲ 1.0 | 0 |
| Ucc Coffee | 3.7 → 2.7 | ▼ 1.0 | 0 |
| Silverfish UK | 4.5 → 3.5 | ▼ 1.0 | 0 |
| SockPanda | 4 → 3 | ▼ 1.0 | 0 |
| Stanley 1913 | 1.3 → 2.2 | ▲ 0.9 | 39 |
| Dwellworks | 2.5 → 3.4 | ▲ 0.9 | 0 |
| Colchester Institute | 3.9 → 3 | ▼ 0.9 | 0 |
| Dun & Bradstreet | 1.1 → 2 | ▲ 0.9 | 0 |
| Santander | 3.1 → 3.9 | ▲ 0.8 | 55 |
| Flow Google | 3.2 → 2.4 | ▼ 0.8 | 0 |
| AMS Neve | 3.7 → 2.9 | ▼ 0.8 | 0 |
| Family Panda | 3.3 → 4.1 | ▲ 0.8 | 0 |
| Virgin Media | 1.5 → 2.2 | ▲ 0.7 | 32 |
| Linear | 2.7 → 3.4 | ▲ 0.7 | 0 |
| Premier League | 2.8 → 3.5 | ▲ 0.7 | 0 |