ComplaintCensus

Movers

Companies whose numbers are changing — from our own repeated measurements.

Rising complaint categories

CompanyIssue risingSinceReports
EESupport unhelpful2026-09603
Wise Account/app problems2026-08560
AliExpressSupport unhelpful2026-05382
NextDelivery late2026-08381
Three UKSupport unhelpful2025-01368
Wise Support unhelpful2026-08346
E.ON Next Energy LtdSupport unhelpful2026-09329
StockXDelivery failed2026-09307
British GasBilling errors2026-07301
PaylaterrSupport unreachable2026-09297
ScottishPowerSupport unhelpful2026-09296
HSBC UKSupport unhelpful2026-06283
StockXFaulty product2026-09282
Just EatDelivery failed2026-09271
John Lewis Support unhelpful2026-08268
TalkTalkPoor core service2025-10266
PercivalSupport unreachable2025-06260
PercivalRefunds delayed2025-06260
UtilitaSupport unhelpful2026-03258
Just EatRefund refused2026-09257
DoorDashDelivery failed2026-08239
The AA Breakdown CoverSupport unhelpful2026-08237
O2Support unhelpful2026-09236
Wayfair UKDelivery failed2026-09234
AliExpressFaulty product2026-05229

TrustScore movement & review velocity

From census snapshots taken at each re-harvest; fills out as measurement history accrues.

CompanyTrustScoreChangeNew reviews / day
Expedia1.2 → 3.2▲ 2.0183
SockPanda4 → 2.7▼ 1.30
Pipdance2.7 → 3.5▲ 0.82
AMS Neve3.7 → 2.9▼ 0.80
Zazzle AU3.8 → 3.2▼ 0.60
Maplewellscanada3.4 → 4▲ 0.60
Protekcyber4.3 → 3.8▼ 0.50
Ltddir2 → 2.5▲ 0.5-1
Santander3.1 → 3.5▲ 0.439
Ineos1.6 → 1.2▼ 0.48
Paylaterr1.7 → 1.3▼ 0.47
E.ON Sverige2.2 → 2.6▲ 0.41
The Camping and Caravanning Club2.4 → 2.8▲ 0.41
Majmua4.1 → 3.7▼ 0.40
Mango Power4.5 → 4.1▼ 0.40
Virgin Media1.5 → 1.8▲ 0.329
Sunrun4 → 4.3▲ 0.37
Energy Ogre4.6 → 4.9▲ 0.35
Elva3.5 → 3.8▲ 0.31
Allpowers1.9 → 2.2▲ 0.30
Gold Care Homes3.2 → 2.9▼ 0.30
Visit London3.2 → 2.9▼ 0.30
Airflofishing3.1 → 2.8▼ 0.30
Nomadicleisure3 → 2.7▼ 0.30
Dash Media Productions LTD3.9 → 4.2▲ 0.30