American Express Global Business Travel: most-reported complaints
Automated analysis of 58 public Trustpilot reviews published 2022-10-19 to 2026-09-22. TrustScore 1.7 from 59 total reviews — see the Trustpilot page. Quick answer: is American Express Global Business Travel legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 36 out of 54 identified complaints citing this issue. A significant number of reviewers also mention that support is unreachable, accounting for 14 reports. Other frequent concerns include overcharging, which was reported 9 times, and problems with the account or app, reported 4 times.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-05-28 and last replied to a negative review on 2026-09-07. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
1.5 → 1.7 across 5 census measurements since 2026-08-26. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-26 (100%, 65.3d) · 2026-08-29 (94%, 65.3d) · 2026-09-04 (100%, 61.6d) · 2026-09-07 (94%, 61.6d) · 2026-09-23 (95%, 58.3d).
Severity: 30% of this company’s 54 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (54 reviews record both dates).
Measured reply time: across 52 negative reviews that received a public reply, the median wait was 442.7 days — the company profile reports an average of 58 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 52 company replies to negative reviews analysed, 0% engaged with the specific problem and 100% were generic templates.
Sector benchmark: support unhelpful makes up 67% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 22 of this company’s 59 Trustpilot reviews (37%) were written in the last 12 months.
What are the most common complaints about American Express Global Business Travel?
Support unhelpful
36 reports · 67% of complaintssteady“the service is so frustrating slow and unprofessional”
The company replied on 2026-06-02: “Hi, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“They fraudulently charge and overcharge customers for booking fees”
The company replied on 2026-06-02: “Hi Moe, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they would not honor the price”
The company replied on 2026-06-02: “Hi Randal, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
14 reports · 26% of complaintssteady“no-one answered despite waiting over 15 mins each call”
The company replied on 2026-06-02: “Hi Justin, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“No means of contacting for assistance”
The company replied on 2026-06-02: “Hi Doug, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The company charged me 80e by mistake for a trip to Barcelona that I've never booked/done.”
The company replied on 2026-06-02: “Hi Diego, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
9 reports · 17% of complaintssteady“They fraudulently charge and overcharge customers for booking fees”
The company replied on 2026-06-02: “Hi Moe, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“charged dramatically more than the hotel actually charged”
The company replied on 2026-06-02: “Hi, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Currently being screwed for almost 1k in flight price changes rebooking the same cancelled flights”
The company replied on 2026-06-02: “Hi John, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Account/app problems
4 reports · 7% of complaintsfalling“Software is incredibly non-intuitive and difficult to use”
The company replied on 2026-06-02: “Hi James, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“spent 20 minutes being unable to login to the website, not getting password reset emails”
The company replied on 2026-06-02: “Hi Ahren, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“online is not available”
The company replied on 2026-06-02: “Hi, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
Other
4 reports · 7% of complaintsrising since 2026-01“Wont hire them. As a CAF member, Ive used their shared travel portal service for 10 years as a travel arranger. That means nothing, other veterans have been shut down by their “talent acquisition””
The company replied on 2026-06-02: “Hi, We apologies that you had a negative experience with us. Thanks, Amex GBT”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“If you quit or you are laid off or let go they will not pay out vacation time.”
The company replied on 2026-06-02: “Hi Melissa, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Very bad service. Stay away from this booking company”
The company replied on 2026-09-01: “Hello Luigi, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
4 reports · 7% of complaintssteady“no-one answered despite waiting over 15 mins each call”
The company replied on 2026-06-02: “Hi Justin, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The company charged me 80e by mistake for a trip to Barcelona that I've never booked/done.”
The company replied on 2026-06-02: “Hi Diego, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They double charged me a fee, acknowledged I was double charge”
The company replied on 2026-07-14: “Hello Erica, We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients. Thanks, Amex GBT”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.