Spring Savings: most-reported complaints
Automated analysis of 1,106 public Trustpilot reviews published 2025-05-10 to 2026-09-23. TrustScore 4.8 from 2,775 total reviews — see the Trustpilot page. Quick answer: is Spring Savings legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, citing technical problems that prevent service use. Misleading pricing is another frequent complaint, with users noting that interest rates were reduced shortly after account opening. Some reviewers also mention difficulties reaching support and changes to contract terms, such as unexpected interest rate adjustments.
How to reach Spring Savings
These are the contact details Spring Savings publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 028 1342, email [email protected], address 51 Homer Road, Solihull, B91 3QJ, GB.
The company claimed its Trustpilot profile on 2024-08-29, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 10 of 19 in Savings Bank. We last checked this profile on 2026-09-24 and found 56 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 8 MoneySavingExpert forum discussions mention this company (browse). Roughly 2 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Spring Savings”, “Spring savings with cottages4you”, “Lakeland Spring Savings Event. Ends May12 21”.
TrustScore over time
4.7 → 4.8 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (97%, 2.4d) · 2026-08-15 (97%, 2.4d) · 2026-08-18 (97%, 2.4d) · 2026-08-21 (97%, 2.4d) · 2026-08-24 (97%, 2.4d) · 2026-08-27 (95%, 2.3d) · 2026-08-30 (98%, 2.2d) · 2026-09-02 (97%, 2.0d) · 2026-09-08 (95%, 2.0d) · 2026-09-12 (98%, 2.1d) · 2026-09-15 (98%, 2.1d) · 2026-09-18 (96%, 2.1d) · 2026-09-21 (97%, 2.0d) · 2026-09-24 (97%, 2.0d).
Severity: 9% of this company’s 137 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In October 2025, 34% of 56 one-to-three-star reviews were 1★; in September 2026, 46% of 13.
Counted from October 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (153 reviews record both dates).
Measured reply time: across 147 negative reviews that received a public reply, the median wait was 1.7 days — the company profile reports an average of 2 days.
Reply quality: of 147 company replies to negative reviews analysed, 34% engaged with the specific problem and 58% were generic templates.
Review provenance: 963 company-invited reviews in the recent window average 4.85★, while 29 organic (uninvited) reviews average 3.28★.
10% of its 877 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 43% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 1,978 of this company’s 2,775 Trustpilot reviews (71%) were written in the last 12 months.
What are the most common complaints about Spring Savings?
Account/app problems
59 reports · 43% of complaintssteady“App. fails due to ‘technical problems’”
The company replied on 2025-11-24: “Hi Robert, we're aware of technical issues impacting Spring customers and we're sorry for any inconvenience caused. Our team is working hard to restore services as quickly as possible. In the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“A £1,000 withdrawal repeatedly failed with the message that it couldn’t be processed”
The company replied on 2025-11-24: “Hi Dan, we're really sorry you've been affected by the current technical issue. Our team is treating this as a priority and working hard to get everything back up and running. Our Call Centre is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“No access to money over the weekend”
The company replied on 2025-11-24: “Hi Steve, we're really sorry you've been affected by the current system issues. We understand how frustrating this is, and our team is treating this as a priority. In the meantime, our Call Centre is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
49 reports · 36% of complaintssteady“reduced my interest rate after less than two weeks”
The company replied on 2026-02-19: “Hi Josh, thanks for your review. We're sorry that our announcement of interest rate change has left you feeling dissatisfied. Spring is a variable‑rate product, which means the interest rate can move…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“Banks cut the interest rate straight after opening the account”
The company replied on 2026-02-19: “Hi Robert, thanks for leaving an honest review. We’re really sorry that the recent interest rate change left you feeling disappointed, and that it played a part in your decision to leave Spring.…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I chose Spring as the interest rates offered were very good, as elsewhere there had been a reduction but less than 2 weeks after opening the account I received an email advising they were reducing their rates.”
The company replied on 2026-02-25: “Hi Brian, we appreciate you taking the time to give us such honest feedback. Our Easy Access saver offers a variable rate, which means we can change the interest rate at any time. We'll always give…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Support unreachable
14 reports · 10% of complaintsrising since 2026-05“A £1,000 withdrawal repeatedly failed with the message that it couldn’t be processed”
The company replied on 2025-11-24: “Hi Dan, we're really sorry you've been affected by the current technical issue. Our team is treating this as a priority and working hard to get everything back up and running. Our Call Centre is…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Can't log on to app today Can't access my money Can't get any help”
The company replied on 2026-09-01: “We know how frustrating it is when you can't log in. We're looking into some recent reports of log in problems. Could you double-check that your app is up to date? If you're still having trouble,…”
Our classifier read this reply as a template response.
“Despite two emails, I received no response and had to telephone again before the outstanding money was eventually paid”
The company replied on 2026-08-25: “We're so sorry you had trouble with Spring, Pat. We really want your experience to be smooth. We're also sorry our communication wasn't up to par. We're always looking for ways to improve, and we'll…”
Our classifier read this reply as a template response.
Contract term changes
13 reports · 10% of complaintssteady“they lower the interest rate by more that 0.25%”
The company replied on 2026-02-25: “Hello Rick, thanks for taking the time to leave a review. We're sorry to hear that your account with us will be short lived following our upcoming change in interest rate. We'll pass your feedback…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Less than 2 weeks after opening the account I received an email saying that the interest rate was reducing.”
The company replied on 2026-02-25: “Hello, thanks for taking time to leave us a review. We're sorry your recent experience with us has been negative, we strive for our customers to have best possible experience, so we'll be sure to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“your rate is changing' and the interest rate has gone down.”
The company replied on 2026-02-18: “Hi Tracey, thanks so much for taking the time to leave a review — I’m sorry this change has left you feeling frustrated. Our Easy Access account is a variable‑rate product, which means the interest…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
7 reports · 5% of complaintsrising since 2026-05“The company's customer care do not know how to talk and resolve the issues and they don't understand the basic things and argue like a mental person”
“wasted 4 hours, no alternative offered by customer support”
The company replied on 2026-08-27: “Thanks for your honest thoughts on the sign in process and we're sorry to hear that you had trouble with this. Your feedback is really valuable, and we'll keep it in mind.”
Our classifier read this reply as a template response.
“Couldn't open the account due to a technical issue on Spring side”
The company replied on 2026-08-25: “We're so sorry our communication wasn't up to par. We're always looking for ways to improve, and we'll definitely take your feedback on board. The issues with the liveness check sounds frustrating…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
5 reports · 4% of complaintssteady“What a slow process, wanted 3 months of accounts sent by POST”
1 reader marked this review helpful on Trustpilot.
“They do not support Zopa Bank”
The company replied on 2026-09-17: “We understand your frustration regarding Zopa Bank support. We are actively working to expand our integrations and appreciate your feedback🐶”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Shit di not toucg this company”
The company replied on 2026-09-22: “We are sorry to hear that your experience with us was not a positive one. If you have any specific concerns, please don't hesitate to contact our support team at [email protected].”
Our classifier read this reply as a template response.
Compare Spring Savings with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.