Selini New York: most-reported complaints
Automated analysis of 298 public Trustpilot reviews published 2018-05-11 to 2026-08-30. TrustScore 4.7 from 1,999 total reviews — see the Trustpilot page. Quick answer: is Selini New York legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which accounted for 47% of the 95 complaints identified. Faulty products were the next most common issue, cited in 17% of complaints, followed by late deliveries at 15%. Support unhelpfulness was reported in 7% of complaints and showed a falling trend. The remaining issues did not reach the threshold for top issue status.
How to reach Selini New York
These are the contact details Selini New York publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 866-955-8437, email [email protected], address 70 Old Turnpike Road, Wayne, 07470, US.
The company claimed its Trustpilot profile on 2018-05-09 and uses Trustpilot’s paid features. Trustpilot ranks it 8 of 117 in Fashion Accessories Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.7 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 13% of this company’s 95 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 13.4 days between the experience and publishing their negative review (43 reviews record both dates).
Reply quality: of 23 company replies to negative reviews analysed, 65% engaged with the specific problem and 26% were generic templates.
42% of its 180 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 47% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 104 of this company’s 1,999 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about Selini New York?
Delivery failed
45 reports · 47% of complaintssteady“Package got lost and my order was not able to be fulfilled”
“We never recieve the product”
“they did not respond back.”
Faulty product
16 reports · 17% of complaintssteady“Umbrella has broken in 3 separate ways within less than 2 weeks of normal use.”
“The bow ties purchased were flimsy construction and broke after about 2 wears and adjusting.”
“My umbrella came broken!”
Delivery late
14 reports · 15% of complaintssteady“Couldn't get anyone to even acknowledge the order for a while, then it took forever to finally ship out these blank ties”
“Took too long to deliver item. For me it took an entire month.”
“Ordered on December 3 and still haven’t received my order.”
Support unhelpful
7 reports · 7% of complaintsfalling“I ordered 50 bowties and only received about half that.”
“I made a purchase and then 2 days later I was charged an additional $23 for shipping.”
“several items were missing. I contacted this company, they have not replaced the items missing, they have not replied my messages.”
Support unreachable
7 reports · 7% of complaintsrising since 2023-07“they did not respond back.”
“Couldn't get anyone to even acknowledge the order for a while, then it took forever to finally ship out these blank ties”
“getting in contact with customer service isn't good. I need to ask a question about something and no one was available”
Not as described
6 reports · 6% of complaintsrising since 2023-07“You cannot tell that the symbols are donkeys”
“The next day I got an email that the items that I called in and was told were in stock were out of stock and they were subbing with whatever they wanted.”
“Item I ordered did not look like the picture”
Compare Selini New York with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.