TrustedTech: most-reported complaints
Automated analysis of 164 public Trustpilot reviews published 2025-10-26 to 2026-08-24. TrustScore 4.8 from 898 total reviews — see the Trustpilot page. Quick answer: is TrustedTech legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with customer support, specifically citing that it is unhelpful or unreachable. Out of 164 reviews analyzed, 7 complaints were identified, with 43% of these complaints mentioning unhelpful support and 29% mentioning unreachable support. No clear trend can be established for these issues due to the low number of reviews.
How to reach TrustedTech
These are the contact details TrustedTech publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (855) 202-8140, email [email protected], address 5171 California Ave Suite 250, Irvine, 92617, US.
The company claimed its Trustpilot profile on 2017-05-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-02. Trustpilot ranks it 12 of 22 in Business and IT Consulting Agency. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (299 reviews)
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 8.4d) · 2026-08-24 (100%, 8.4d) · 2026-08-28 (83%, 8.4d) · 2026-08-31 (83%, 8.4d) · 2026-09-03 (83%, 8.4d) · 2026-09-06 (83%, 8.4d) · 2026-09-09 (83%, 8.4d) · 2026-09-12 (83%, 8.4d) · 2026-09-15 (83%, 8.4d) · 2026-09-18 (83%, 8.4d) · 2026-09-21 (83%, 8.4d) · 2026-09-24 (83%, 8.4d).
What their policy promises
delivery promise: within 30 minutes
“Delivered to your email within 30 minutes”
delivery promise: by 6 AM PST the same day
“By 6 AM PST the same day”
delivery promise: by 6 AM PST the following day
“By 6 AM PST the following day”
delivery promise: by 10 AM PST the following day
“By 10 AM PST the following day”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
64% of its 165 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 43% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 204 of this company’s 898 Trustpilot reviews (23%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TrustedTech?
Support unhelpful
3 reports · 43% of complaints“you did it on three other websites. so you took me for over 300.00 dollars”
The company replied on 2026-06-02: “We’re sorry to hear about your experience. After reviewing our records, we’re unable to find any purchases or support requests associated with TrustedTech for the situation you described. It’s…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Called for support and was told they could not help or refund the cost.”
The company replied on 2026-05-14: “Hi Tony, We’re sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing the call recording, it appears the product had not yet been fully activated, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Was not able to access Starlink or make any changes to help. Need better support options.”
The company replied on 2026-03-09: “Hi John, We believe this review may have been posted to the wrong business. Our company is a Microsoft Solutions Partner specializing in Microsoft software and cloud services, and we do not sell or…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 29% of complaints“have yet to hear anything from TrustedTech”
The company replied on 2026-07-20: “Hi Larry, Thank you for your business and for taking the time to leave a review. We truly appreciate your feedback. We understand from your emails, that you're not a technical person, and we know…”
Our classifier read this reply as a substantive response.
“No help for late night It departments trying to solve technical problems.”
The company replied on 2026-04-27: “Hi James, Thank you for your feedback, we understand how frustrating delays can be, especially when you're working on time sensitive IT tasks. After reviewing your order, we found that the item…”
Our classifier read this reply as a substantive response.
Compare TrustedTech with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.