Swallowaquatics: most-reported complaints
Automated analysis of 38 public Trustpilot reviews published 2013-03-21 to 2026-09-01. TrustScore 2.2 from 38 total reviews — see the Trustpilot page. Quick answer: is Swallowaquatics legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, with 15 out of 28 identified complaints citing this issue. Support is described as unhelpful in 9 complaints, while other concerns account for 7 reports. Additionally, 3 complaints involve warranty disputes.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (2,216 reviews) — a 2.1-star gap between its Trustpilot and Google scores.
Severity: 61% of this company’s 28 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: orders over £50
“Free Delivery on orders over **£50**”
delivery promise: FREE
“Click & Collect - Instore for **FREE**”
refund window: within 30 days
“We will provide a refund or exchange within 30 days of receiving the returned goods.”
refund window: within 7 working days
“Damage in transit must be reported within 7 working days of the receipt of delivery”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +5/-0 lines; added: * Lemax Villages | + Back (snapshot)
- 2026-09-08: +13/-13 lines; added: from 401 reviews | This is just what I wanted; removed: from 399 reviews | Fast delivery and very well packaged. Brilliant service. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 54% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 4 of this company’s 38 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Swallowaquatics?
Faulty product
15 reports · 54% of complaints“I have only 4 female fish left (and only1 of my new breed) as they have suffocated.”
2 readers marked this review helpful on Trustpilot.
“Both have eye infections and ring worm and one is heavily pregnant”
1 reader marked this review helpful on Trustpilot.
“When my fish died due to shock, i was refused a replacement until I brought a water sample in.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 32% of complaints“I have only 4 female fish left (and only1 of my new breed) as they have suffocated.”
2 readers marked this review helpful on Trustpilot.
“staff very very unhelpful that’s if you can interact or find one”
2 readers marked this review helpful on Trustpilot.
“Both have eye infections and ring worm and one is heavily pregnant”
1 reader marked this review helpful on Trustpilot.
Other
7 reports · 25% of complaints“DO NOT BUY THE SALTWATER FROM THIS SHOP”
2 readers marked this review helpful on Trustpilot.
“Dirty overgrown tanks particularly for the rays, wires and pipes everywhere”
2 readers marked this review helpful on Trustpilot.
“A sea of ankle deep mud...poor shelters”
2 readers marked this review helpful on Trustpilot.
Warranty disputes
3 reports · 11% of complaints“Both fish I bought were dead within 24 hours.”
“My daughter brought a hamster only had it a month and it is dieing”
Misleading pricing
2 reports · 7% of complaints“Was totally shocked at the prices.”
“She said its just for the pots.Bit misleading.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.