Myergo: most-reported complaints
- Complaints in recent reviews
- 42% of 40 recent reviews analysed
- Most-reported issue
- Support unhelpful 53% of complaints
- Company replies
- 20% of negative reviews, typically within 12 days
- TrustScore
- 3.4 from 40 total reviews
- Review window analysed
- 2023-10-06 to 2026-09-09 40 reviews
- Sector
- Other sectors
Automated analysis of 40 public Trustpilot reviews published 2023-10-06 to 2026-09-09. TrustScore 3.4 from 40 total reviews — see the Trustpilot page. Quick answer: is Myergo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful or unreachable, with 9 and 6 reports respectively out of 17 total complaints. Issues with faulty products and late delivery were also common, each accounting for 7 reports among the identified complaints. The data covers a period from October 2023 to September 2026 based on 40 reviews analyzed. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Myergo?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 53% | 9 | ||
| Faulty product | 41% | 7 | ||
| Delivery late | 41% | 7 | ||
| Support unreachable | 35% | 6 | ||
| Warranty disputes | 18% | 3 |
Support unhelpful
9 reports · 53% of complaints“Haven’t had the loupes a year yet and have had multiple faults.”
The company replied on 2025-02-11: “Hi there we have requested information through Trustpilot to verify the authenticity of this review but this was not provided. All loupes come with a 3 year warranty and all lights with a 1 year…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“I've been waiting on a frame repair, and received nothing.”
3 readers marked this review helpful on Trustpilot.
“Sent loupes back still broken but now with glue on the glass lense.”
2 readers marked this review helpful on Trustpilot.
Faulty product
7 reports · 41% of complaints“Haven’t had the loupes a year yet and have had multiple faults.”
The company replied on 2025-02-11: “Hi there we have requested information through Trustpilot to verify the authenticity of this review but this was not provided. All loupes come with a 3 year warranty and all lights with a 1 year…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“Sent loupes back still broken but now with glue on the glass lense.”
2 readers marked this review helpful on Trustpilot.
“I spent over eight months waiting for a product I had paid for.”
1 reader marked this review helpful on Trustpilot.
Delivery late
7 reports · 41% of complaints“they didn’t arrive until the end of May (supposed to come in 7-9 weeks).”
2 readers marked this review helpful on Trustpilot.
“My partner has ordered his loupes 8 weeks ago with full payment completed. After the first day.. no response”
1 reader marked this review helpful on Trustpilot.
“I spent over eight months waiting for a product I had paid for.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 35% of complaints“Emails are ignored, and there is no contact number.”
The company replied on 2025-07-28: “Hi Sinita we have never received an email from the name Sinita Patel. We are unable to help as there is no genuine order from yourself”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“My partner has ordered his loupes 8 weeks ago with full payment completed. After the first day.. no response”
1 reader marked this review helpful on Trustpilot.
“was told they would be rushed through had I needed the asap and I’m still waiting now February 2026.”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
3 reports · 18% of complaints“I've been waiting on a frame repair, and received nothing.”
3 readers marked this review helpful on Trustpilot.
“Sent loupes back still broken but now with glue on the glass lense.”
2 readers marked this review helpful on Trustpilot.
“they wouldn't be covered by the warranty, and accused her of breaking them.”
1 reader marked this review helpful on Trustpilot.
The company claimed its Trustpilot profile on 2023-09-02 and last replied to a negative review on 2026-02-17 — more than six months ago. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Sector benchmark: support unhelpful makes up 53% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 15 of this company’s 40 Trustpilot reviews (38%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- Navico
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- Next
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See all companies by issue: Support unhelpful · Faulty product · Delivery late · Support unreachable · Warranty disputes · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.