Ship Sticks: most-reported complaints
Automated analysis of 1,352 public Trustpilot reviews published 2024-04-27 to 2026-09-23. TrustScore 4.7 from 52,206 total reviews — see the Trustpilot page. Quick answer: is Ship Sticks legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 1352 Trustpilot reviews analysed, the most-reported issues with Ship Sticks were: Delivery failed (286 reports), Delivery late (141 reports), Faulty product (90 reports).
How to reach Ship Sticks
These are the contact details Ship Sticks publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (800) 691-3772, email [email protected], address 324 Datura Street, Suite 400, West Palm Beach, 33401, US.
The company claimed its Trustpilot profile on 2014-05-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 2 of 23 in Shipping Company. We last checked this profile on 2026-09-23 and found 53 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.9★ on Google (146 reviews)
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.8d) · 2026-08-24 (100%, 1.7d) · 2026-08-27 (100%, 1.7d) · 2026-09-01 (99%, 1.4d) · 2026-09-04 (100%, 1.4d) · 2026-09-07 (99%, 1.4d) · 2026-09-11 (100%, 1.4d) · 2026-09-14 (99%, 1.4d) · 2026-09-17 (99%, 1.3d) · 2026-09-20 (99%, 1.3d) · 2026-09-23 (99%, 1.3d).
Severity: 17% of this company’s 602 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2025, 44% of 27 one-to-three-star reviews were 1★; in September 2026, 38% of 21.
Counted from August 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (634 reviews record both dates).
Measured reply time: across 616 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 1 days.
Reply quality: of 616 company replies to negative reviews analysed, 75% engaged with the specific problem and 9% were generic templates.
49% of its 681 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 48% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 6,762 of this company’s 52,206 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about Ship Sticks?
Delivery failed
286 reports · 48% of complaintssteady“ended up with a damaged travel bag, two pairs of missing golf shoes, and a missing driver head”
The company replied on 2026-09-15: “Mr. Babin, Thank you for reaching out regarding your recent Ship Sticks experience. We're truly sorry to hear about the damage to your travel case as well as the missing shoes and driver head. This…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“delivered on a different day than requested”
The company replied on 2026-09-09: “Tony, Thank you for reviewing your recent Ship Sticks experience. We are pleased to see your shipment delivered ahead of schedule, however, we apologize if the early timing caused any complications,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Lost Clubs....again!!! Missed tournaments!!!!”
Delivery late
141 reports · 23% of complaintssteady“That's four days with no movement and no explanation.”
The company replied on 2026-09-04: “Mr. Cerutti, Thank you for sharing this, and we are truly sorry for the stress this has caused, especially with a trip this significant and so much planning behind it. This is not the experience we…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“They were delivered on August 25 rather than August 22 as promised”
The company replied on 2026-08-31: “Mr. Allen, Good morning, and thank you for sharing your recent Ship Sticks experience. We appreciate the feedback, and sincerely apologize this didn't live up to the standard or reputation we're…”
Our classifier read this reply as a substantive response.
“they wouldn’t show till the next day hours after the tournament began”
The company replied on 2026-07-28: “Mr. Dyer, Good morning, and thank you for taking the time to share your recent Ship Sticks experience. We sincerely apologize that it did not live up to the standards we hold ourselves to, nor the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Faulty product
90 reports · 15% of complaintssteady“ended up with a damaged travel bag, two pairs of missing golf shoes, and a missing driver head”
The company replied on 2026-09-15: “Mr. Babin, Thank you for reaching out regarding your recent Ship Sticks experience. We're truly sorry to hear about the damage to your travel case as well as the missing shoes and driver head. This…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“every single club was snapped in half. Absolutely horrific experience.”
The company replied on 2026-08-21: “Mr. Does, Good morning, and thank you for sharing your feedback on your recent shipment from McLemore Club to Kinsale Golf and Fitness Club in Ohio. We appreciate you bringing this to our attention,…”
Our classifier read this reply as a deflection.
“my brand new driver was snapped in half now this time I had an electric drink dispenser and the head broke off”
The company replied on 2026-07-27: “Adam, Thank you for taking the time to share your feedback regarding your recent Ship Sticks experience. While I'm pleased to see your shipment arrived ahead of schedule, I'm sorry to hear you've…”
Our classifier read this reply as a deflection.
Support unhelpful
71 reports · 12% of complaintsrising since 2026-01“On the outbound shipment, my clubs arrived at the hotel, were signed for, and then the FedEx driver apparently took them back.”
The company replied on 2026-09-10: “Scott, Good morning, and thank you for reviewing your recent experience. At Ship Sticks, our goal is always a seamless, hassle free experience. We have prided ourselves on this since our founding in…”
Our classifier read this reply as a deflection.
“That's four days with no movement and no explanation.”
The company replied on 2026-09-04: “Mr. Cerutti, Thank you for sharing this, and we are truly sorry for the stress this has caused, especially with a trip this significant and so much planning behind it. This is not the experience we…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“They were delivered on August 25 rather than August 22 as promised”
The company replied on 2026-08-31: “Mr. Allen, Good morning, and thank you for sharing your recent Ship Sticks experience. We appreciate the feedback, and sincerely apologize this didn't live up to the standard or reputation we're…”
Our classifier read this reply as a substantive response.
Overcharging
33 reports · 6% of complaintssteady“costing me $100 more than I thought I was going to pay.”
The company replied on 2026-05-15: “Mr. Kulig, Thank you for reviewing your recent shipment from Scotland to the United States. We’re pleased to see your shipment was collected as scheduled and delivered ahead of schedule. However, we…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Shipsticks “forgets” to pick up my clubs”
The company replied on 2026-02-09: “Mr. Steinhorn, Good morning. Thank you for taking the time to review your recent Ship Sticks experience. First and foremost, we sincerely apologize that this particular trip did not meet the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“fedex ripping me off”
The company replied on 2025-12-03: “Hello Jon, Thank you for your review. We're sorry to hear your hotel charged a handling fee. Unfortunately, third-party handling fees are not associated with Ship Sticks and would need to be…”
Our classifier read this reply as a deflection.
Other
26 reports · 4% of complaintsrising since 2026-01“my shipping label had fallen off, that's why my clubs were lost.”
The company replied on 2026-07-13: “Mr. Kugel, Good morning, and thank you for reviewing your recent Ship Sticks experience. We sincerely apologize that your recent shipment did not meet the standards we strive to provide. When a…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Did not appreciate the extra hassle, time, and cost involved.”
The company replied on 2026-09-21: “Kiley, Good morning, and thank you for reviewing your recent Ship Sticks experience. We are pleased to see your shipment was delivered ahead of schedule. In reviewing your order, it looks like it was…”
Our classifier read this reply as a template response.
“What about compensating for my time and the hassle factor.”
The company replied on 2026-05-29: “Mr. Balistreri, Good morning, and thank you for reviewing your recent Ship Sticks shipment. We are pleased to see your shipment delivered ahead of schedule to your destination. With that being said,…”
Our classifier read this reply as a substantive response.
It promised: refund.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.