FiveM: most-reported complaints
- Complaints in recent reviews
- 67% of 81 recent reviews analysed
- Most-reported issue
- Other 30% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.9 from 103 total reviews
- Review window analysed
- 2019-10-08 to 2026-07-20 81 reviews
- Sector
- Other sectors
Automated analysis of 81 public Trustpilot reviews published 2019-10-08 to 2026-07-20. TrustScore 1.9 from 103 total reviews — see the Trustpilot page. Quick answer: is FiveM legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to scams on servers, accounting for 30% of the 54 identified complaints. Account and app problems are the second most frequent concern, cited in 22% of cases, with reports of difficulty reaching support staff. Support responsiveness is also a major issue, as 20% of complaints describe unhelpful interactions, such as automated responses and premature ticket closures. Additionally, 15% of reviewers mention faulty products, specifically citing game-breaking bugs.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about FiveM?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Other | 30% | 16 | steady | |
| Account/app problems | 22% | 12 | rising since 2023-02 | |
| Support unhelpful | 20% | 11 | falling | |
| Faulty product | 15% | 8 | rising since 2023-02 | |
| Support unreachable | 15% | 8 | rising since 2023-02 | |
| Poor core service | 11% | 6 | rising since 2023-02 |
Other
16 reports · 30% of complaints“Scammed on a server for quite a bit of real money by owner”
2 readers marked this review helpful on Trustpilot.
“the staff are corrupt they control ur life around servers”
2 readers marked this review helpful on Trustpilot.
“Take your money and then block you as too good at the game - what a scam !”
1 reader marked this review helpful on Trustpilot.
Account/app problems
12 reports · 22% of complaints“its impossible to get ahold of somebody or somebody who knows what this issue is”
3 readers marked this review helpful on Trustpilot.
“they just said they could not unban me and closed support ticket”
3 readers marked this review helpful on Trustpilot.
“you will get permanently banned on cfx.re if you test your anticheat”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
11 reports · 20% of complaints“just to have them constantly marking my tickets as "solved" and then copy and pasting the same message over and over”
5 readers marked this review helpful on Trustpilot.
“they just said they could not unban me and closed support ticket”
3 readers marked this review helpful on Trustpilot.
“you will get permanently banned on cfx.re if you test your anticheat”
3 readers marked this review helpful on Trustpilot.
Faulty product
8 reports · 15% of complaints“every single one of them is just ridden with game breaking bugs”
1 reader marked this review helpful on Trustpilot.
“the new update is cant even load into a game”
1 reader marked this review helpful on Trustpilot.
“cant even close the tab you got to force the tab to shut down”
1 reader marked this review helpful on Trustpilot.
Support unreachable
8 reports · 15% of complaints“its impossible to get ahold of somebody or somebody who knows what this issue is”
3 readers marked this review helpful on Trustpilot.
“theres no support they have a bot message you saying they cant unban you”
2 readers marked this review helpful on Trustpilot.
“Hardware banned for nothing! Love the support that doesn't reply for 6 months”
1 reader marked this review helpful on Trustpilot.
Poor core service
6 reports · 11% of complaints“Run by super nerds who just want someone to ban”
2 readers marked this review helpful on Trustpilot.
“Constantly crashing, waiting 1 hour to play, then as im loading in their systems go down AGAIN”
1 reader marked this review helpful on Trustpilot.
“Fivem has never been the same since rockstar brought it”
1 reader marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FIVEM GROUP HOLDINGS LIMITED (no. 15791164), active, incorporated 2024 (2.3 years); next accounts due 2027-03-31, last accounts filed 2025-10-07. 2 current officers; 1 filings in the last 12 months (9 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 8 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Questions to vendor”, “Ramore's of Portrush”, “PPS, CAIS & Deliquency Information Ignore”.
Severity: 30% of this company’s 54 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Sector benchmark: other makes up 30% of this company’s complaints vs a 23% median across 307 ranked companies in its sector.
Review velocity: 8 of this company’s 103 Trustpilot reviews (8%) were written in the last 12 months.
Other UK companies with evidenced “Account/app problems” complaints
- Flagstone
- Flaticon
- Flogas Britain Limited
- Formula 1
- FPG Fortune Prime Global
- Gap
- GitHub
- Golfbreaks
See all companies by issue: Account/app problems · Support unhelpful · Faulty product · Support unreachable · Poor core service · Sector table: Other sectors in the UK
Compare FiveM with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.