Medicare Solutions: most-reported complaints
Automated analysis of 346 public Trustpilot reviews published 2023-04-23 to 2026-08-30. TrustScore 4.8 from 9,477 total reviews — see the Trustpilot page. Quick answer: is Medicare Solutions legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 26% of the 115 complaints identified in 346 reviews. Support-related concerns are also frequent, with 24% of complaints citing unreachable support and 20% describing support as unhelpful. Additionally, 12% of complaints mention misleading pricing. Trends indicate that 'Other' issues are falling, while unhelpful support is rising, whereas unreachable support and misleading pricing remain flat.
How to reach Medicare Solutions
These are the contact details Medicare Solutions publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 844-839-0813, email [email protected], address 3 Corporate Drive Suite 300, Shelton, 06484, US.
The company claimed its Trustpilot profile on 2016-09-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-01-28 — more than six months ago. Trustpilot ranks it 6 of 22 in Health Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (6%, 0.0d) · 2026-08-30 (6%, 0.0d) · 2026-09-11 (6%, 0.0d) · 2026-09-17 (6%, 0.0d) · 2026-09-20 (6%, 0.0d).
Severity: 15% of this company’s 115 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.0 days between the experience and publishing their negative review (160 reviews record both dates).
Measured reply time: across 32 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 32 company replies to negative reviews analysed, 41% engaged with the specific problem and 47% were generic templates.
58% of its 186 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 26% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 337 of this company’s 9,477 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about Medicare Solutions?
Other
30 reports · 26% of complaintsfalling“Dates were not consistent when using the forward-slash ( / ) and when using the horizontal bar ( - ).”
1 reader marked this review helpful on Trustpilot.
“They do not want pay for medicación”
“The worst experience ever your a scam”
Support unreachable
28 reports · 24% of complaintssteady“No ONE WAS CONTACTING ME FROM EITHER AETNA OR MY AGENT OF RECORD.”
“I have been trying to contact my agent for 2 days and have yet to get a call back”
“phone service diabolical- call and it’s press this button press that then either cuts you off or tells you call another number”
Support unhelpful
23 reports · 20% of complaintsrising since 2025-04“I had to find out how to cancel my current insurance today. Etna also told me the amount I will be receiving for help towards deductible will be $200 per quarter.”
“I have made 14 calls to WellCare and they state my medication is approved but then go to the pharmacy to pick it up and it continually says denied denied denied!!”
The company replied on 2023-05-31: “Hi Tammy. I'm so sorry you had a bad experience with us. We’re a Medicare insurance brokerage and don’t charge for our services. We help connect individuals with major insurance carriers. It seems…”
Our classifier read this reply as a deflection.
“REPRESENTATIVES ARE NOT HELPFUL WHATSOEVER !!!! VERY RUDE, DISMISSIVE, MEAN AND UNTRAINED INDIVIDUALS!!!!”
Misleading pricing
14 reports · 12% of complaintssteady“I feel horribly mislead!”
“I had to find out how to cancel my current insurance today. Etna also told me the amount I will be receiving for help towards deductible will be $200 per quarter.”
“I felt like they totally misled me on purpose.”
Account/app problems
8 reports · 7% of complaintssteady“canceling my plan. Which I got reinstated for the mo of may.”
“My account was hacked and i lost all my benefits. I had trouble from the beginning in August.”
“it hasn’t been updated and Medicare denied us the application”
Delivery late
4 reports · 4% of complaintssteady“still have not received my card and it has been over a month”
“Medications date to receive was incorrect.”
“I have not received the email i was promised”
The company replied on 2023-12-13: “Hi Greg, Sometimes certain emails may go into the spam or junk folder. We sent an email on December 4with your enrollment details. Please take a look in your spam folder. If you do not see it, please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Medicare Solutions with…
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- Medicare Solutions vs Medicare Nationwide
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.