Translation Online | Certified Translation Service UK: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-05-16 to 2026-08-11. TrustScore 4.9 from 557 total reviews — see the Trustpilot page. Quick answer: is Translation Online | Certified Translation Service UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with Translation Online | Certified Translation Service UK were: Support unhelpful (2 reports), Faulty product (2 reports). There are not enough reviews to establish a trend.
How to reach Translation Online | Certified Translation Service UK
These are the contact details Translation Online | Certified Translation Service UK publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02034889617, email [email protected], address 20 Crossharbour Plaza, Canary Wharf, London, E14 9YF, GB.
The company claimed its Trustpilot profile on 2021-11-02. Trustpilot ranks it 6 of 8 in Translator. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 9 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “online translation tools for languages such as czech or polish into english?”, “Free Online translation - up to 150 words”, “Free Translation”.
Elsewhere: 4.7★ on Google (86 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
refund window: 30 days
“You can request revisions within 30 days of delivery through your order page.”
refund window: first hour
“Full refund if the project hasn’t been assigned (this is usually in first hour after the order is placed)”
guarantee: 100% money-back
“We offer a 100% money-back guarantee for certified translations submitted to UK government bodies except for HM Courts”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 166 company-invited reviews in the recent window average 4.97★, while 20 organic (uninvited) reviews average 4.20★.
37% of its 177 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 147 of this company’s 557 Trustpilot reviews (26%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Translation Online | Certified Translation Service UK?
Support unhelpful
2 reports · 50% of complaints“I have received a document (including full name, date of birth and address) of a stranger and my translation was flawed”
“I made a payment, but I have yet to receive hard copies, a full week later.”
The company replied on 2025-06-20: “Hi, Thank you for your feedback. We believe there may have been a misunderstanding, as the events described do not align with our standard practices. To investigate this further, we’ve just sent you…”
Our classifier read this reply as a deflection.
Faulty product
2 reports · 50% of complaints“I have received a document (including full name, date of birth and address) of a stranger and my translation was flawed”
“My documents took a week to arrive and no one gave me the option to pay for express post”
The company replied on 2025-07-05: “Hi Damien, To set the record straight: we completed your translation under our express weekend service and delivered the digital version the very next day, exactly as agreed. We informed you that the…”
Our classifier read this reply as a deflection.
Compare Translation Online | Certified Translation Service UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.