Harley Davidson: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-03-08 to 2026-08-25. TrustScore 2 from 360 total reviews — see the Trustpilot page. Quick answer: is Harley Davidson legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 40% of the 83 complaints identified in the analysis. Support unhelpfulness was the second most common concern, cited in 39% of the complaints. Additionally, reviewers mentioned overcharging and other service-related problems, each representing 12% of the reported issues. The data indicates a flat trend for these complaints over the specified period.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 81 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Harley Davidson Gifts”, “E: 07/03 Win a Harley Davidson Road Tour and Ghost Rider Spirit of Vengeance in 3D me”, “Thanks weeowens I won a Harley Davidson Jacket”.
Severity: 36% of this company’s 83 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (89 reviews record both dates).
What their policy promises
refund window: 45 days — meanwhile 5 reviewers in our census window reported refund delays.
“H-D Online Store orders can be returned for any reason within 45 days of the shipping date for a full refund”
refund window: 3 business days — meanwhile 5 reviewers in our census window reported refund delays.
“Returns will be refunded to the original method of payment within 3 business days after initiating your return at the store.”
refund window: 2-3 weeks — meanwhile 5 reviewers in our census window reported refund delays.
“Returns will be processed within 2-3 weeks from the time you mail your return.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-10.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 40% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 73 of this company’s 360 Trustpilot reviews (20%) were written in the last 12 months.
What are the most common complaints about Harley Davidson?
Faulty product
33 reports · 40% of complaintssteady“HARLEY HAS THE REF NUMBER AND CAN SEE ALL THE PROBLEMS THAT THERE CUSTOMER SERVICE COULD NOT HELR AND BE RUDE TO.”
2 readers marked this review helpful on Trustpilot.
“now has 2k miles and has chipping flaking paint, overspray and wires hanging out.”
2 readers marked this review helpful on Trustpilot.
“the build quality is disgraceful”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
32 reports · 39% of complaintssteady“HARLEY HAS THE REF NUMBER AND CAN SEE ALL THE PROBLEMS THAT THERE CUSTOMER SERVICE COULD NOT HELR AND BE RUDE TO.”
2 readers marked this review helpful on Trustpilot.
“The bill I got was almost £650”
2 readers marked this review helpful on Trustpilot.
“BYRAN & Andrew will not address any returns unless its within 5 minutes of ordering.”
2 readers marked this review helpful on Trustpilot.
Overcharging
10 reports · 12% of complaintssteady“The bill I got was almost £650”
2 readers marked this review helpful on Trustpilot.
“I believe the company provided misleading price information and refused to honour its written quotation.”
1 reader marked this review helpful on Trustpilot.
“Monday I was quoted about ££50 to remove baffles from Exhaust now I been quoted £89.50”
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 12% of complaintssteady“All of a sudden Harley feels they should send online orders to drive you to the dealer to get the parts.. really ???”
1 reader marked this review helpful on Trustpilot.
“I have to have nine consecutive payments But realize I have been making payments since 2012”
1 reader marked this review helpful on Trustpilot.
“How much would it have hurt them to remove 3 late payment inquiries from my credit?”
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 11% of complaintsrising since 2025-12“I have called the custom service line 20 times and I get an individual most of the time and can not speak English”
1 reader marked this review helpful on Trustpilot.
“something ‘big and serious’ has happened to the engine , the bike almost got me killed”
1 reader marked this review helpful on Trustpilot.
“Tried calling HD. You follow a phone trail of recordings and get "everyone is in a meeting right now. Please call later" and it hangs up on you.”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
8 reports · 10% of complaintsfalling“the new 2025 model, which replaced my original bike, was delivered without the warranty and service contract I had purchased.”
1 reader marked this review helpful on Trustpilot.
“with that being said Harley Davidson did not cover the wheel and I had to pay $800 for the replacement”
1 reader marked this review helpful on Trustpilot.
“And it’s not covered under warranty 750 miles and 6 months old”
Compare Harley Davidson with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-10.