StickerGiant: most-reported complaints
Automated analysis of 426 public Trustpilot reviews published 2022-09-30 to 2026-09-23. TrustScore 4.8 from 2,456 total reviews — see the Trustpilot page. Quick answer: is StickerGiant legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late deliveries, which accounted for 28% of the 100 complaints identified in 426 reviews. Other frequently cited problems include products not matching their descriptions (27%) and faulty items with printing defects (24%). Delivery failures were also reported, making up 10% of the complaints. While late delivery reports are trending downward, complaints regarding product accuracy and quality are rising.
How to reach StickerGiant
These are the contact details StickerGiant publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address Weaver Park Road 880, Longmont, 80501, US.
The company claimed its Trustpilot profile on 2024-07-31, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 4 of 12 in Sticker Manufacturer. We last checked this profile on 2026-09-24 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (98%, 8.0d) · 2026-08-20 (98%, 7.7d) · 2026-08-24 (98%, 7.7d) · 2026-08-27 (98%, 7.4d) · 2026-08-30 (98%, 7.3d) · 2026-09-02 (98%, 4.0d) · 2026-09-08 (98%, 4.0d) · 2026-09-12 (98%, 4.0d) · 2026-09-15 (98%, 3.9d) · 2026-09-18 (98%, 3.9d) · 2026-09-21 (98%, 3.8d) · 2026-09-24 (98%, 3.8d).
Severity: 9% of this company’s 100 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.8 days between the experience and publishing their negative review (106 reviews record both dates).
Measured reply time: across 102 negative reviews that received a public reply, the median wait was 3.9 days — the company profile reports an average of 4 days.
Reply quality: of 102 company replies to negative reviews analysed, 41% engaged with the specific problem and 55% were generic templates.
62% of its 311 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 28% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 1,678 of this company’s 2,456 Trustpilot reviews (68%) were written in the last 12 months.
What are the most common complaints about StickerGiant?
Delivery late
28 reports · 28% of complaintsfalling“Wrong print was printed and we paid extra for a rush and still didn't receive the stickers until well after the event.”
The company replied on 2026-08-13: “Hi Elyse! Thank you so much for sharing your feedback. We would love to look into this a bit more, as this isn't the experience we want people to have. Someone from our Customer Service Team will be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Lost money and had to give the stickers for a loss”
The company replied on 2025-10-24: “Hello! We are sorry to hear your order experienced a shipping delay. If there is anything we can do to assist in the future, please let us know at [email protected].”
Our classifier read this reply as a template response.
“not received for a solid week, completely missed the event”
The company replied on 2025-07-21: “We’re so sorry to hear this happened, especially when you were counting on those stickers for your event. Your experience with rush processing and expedited shipping should never result in a missed…”
Our classifier read this reply as a template response.
Not as described
27 reports · 27% of complaintsrising since 2026-03“Wrong print was printed and we paid extra for a rush and still didn't receive the stickers until well after the event.”
The company replied on 2026-08-13: “Hi Elyse! Thank you so much for sharing your feedback. We would love to look into this a bit more, as this isn't the experience we want people to have. Someone from our Customer Service Team will be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they don't fit or match your needs your stuck with all that crap”
The company replied on 2025-12-19: “Hello! We apologize for the frustration you've experienced. We offer a minimum quantity as low as 10 for our stickers so you can try them out to see if they are a good fit before placing a larger…”
Our classifier read this reply as a deflection.
“the artwork is blurry, and the colors are significantly more faded than expected”
The company replied on 2026-09-18: “Hi Violeta! I'm so sorry to hear that your stickers didn't turn out as you expected. I'd love to look into this a bit more to make this right for you, but I don't seem to have your information. Would…”
Our classifier read this reply as a template response.
Faulty product
24 reports · 24% of complaintsrising since 2026-03“The stickers i ordered were printed defective. At least 30+ stickers were printed off register”
The company replied on 2026-07-15: “Hi Ryan! We are so sorry to hear that your stickers arrived with issues. We are committed to making sure you receive the high quality product you were hoping for, and a member from our Customer…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Horrendous mismatch color. Second attempt proof was missing all of the text. Then they shipped to the wrong address.”
The company replied on 2026-08-18: “Hi, Mark! Thank you so much for sharing your feedback. We would love to dive into this a bit more, as this isn't the experience we want people to have. Someone from our Customer Service Team will be…”
Our classifier read this reply as a template response.
“they don't fit or match your needs your stuck with all that crap”
The company replied on 2025-12-19: “Hello! We apologize for the frustration you've experienced. We offer a minimum quantity as low as 10 for our stickers so you can try them out to see if they are a good fit before placing a larger…”
Our classifier read this reply as a deflection.
Delivery failed
10 reports · 10% of complaintssteady“Horrendous mismatch color. Second attempt proof was missing all of the text. Then they shipped to the wrong address.”
The company replied on 2026-08-18: “Hi, Mark! Thank you so much for sharing your feedback. We would love to dive into this a bit more, as this isn't the experience we want people to have. Someone from our Customer Service Team will be…”
Our classifier read this reply as a template response.
“my event has come and gone WITHOUT the product”
The company replied on 2025-10-24: “We are so sorry to hear about your experience with us! Please reach out to our Support Team at [email protected] with your order information so we can help resolve this issue as quickly as…”
Our classifier read this reply as a template response.
“every single time, they ship my order to the wrong location.”
The company replied on 2025-08-07: “We’re really sorry to hear about the repeated shipping issues. This is absolutely not the experience we want you to have. We understand how frustrating it is to need to contact us every time,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
6 reports · 6% of complaintsfalling“I reached out to customer service and I have not received a resolution.”
The company replied on 2026-05-14: “Hi Gabrielle- Those white borders can be tricky! We are happy to work with you to supply your stickers as you intended. Our Customer Service team is reaching out now! - Lauren”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The advisor chose not to read the submitted concerns and ignored by question the second question.”
The company replied on 2025-12-05: “Hi Ben! Please reach out to our Customer Support Team at [email protected] so we can help resolve any issues you may be having!”
Our classifier read this reply as a template response.
“poor communication on proof resolution, inability to make labels with parameters”
The company replied on 2025-11-24: “Hi Cindy- We're so sorry to hear you aren't happy with your recent order! Please reach out to us at [email protected] so we can help!”
Our classifier read this reply as a template response.
Overcharging
5 reports · 5% of complaintsfalling“Price increase due to size *increase* $53 Dealing with this false charge took a ton of our time and added production time to the stickers.”
The company replied on 2025-12-05: “Hello! We are so sorry for the frustration this caused you. We definitely do NOT charge for smaller sizes than ordered! Sometimes when coupons are applied, it can make those alerts a little funky,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“prices are brutal”
The company replied on 2025-07-21: “We hear you! Pricing can feel tough, especially on smaller orders. Our costs include premium materials, free artwork setup, and fast turnaround, and the price per piece drops a lot with higher…”
Our classifier read this reply as a template response.
“Charging an expedited fee and a stiff shipping fee will cause me to shop around”
The company replied on 2025-07-21: “We’re so sorry to hear this. We know how important it is to get orders quickly, and we work hard to offer one of the fastest standard turnarounds in the industry. We truly appreciate your feedback…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.