ZoomInfo: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-05-28 to 2026-09-23. TrustScore 1.8 from 337 total reviews — see the Trustpilot page. Quick answer: is ZoomInfo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 47% of the 83 complaints identified in the analyzed period. Support-related concerns are also frequent, with 19% of complaints citing unreachable support and another 19% describing support as unhelpful. Additionally, 16% of complaints highlight difficulties with the cancellation process.
How to reach ZoomInfo
These are the contact details ZoomInfo publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, address 170 Tracer Lane, Waltham, 02456, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-09-09 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-25 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 41% of this company’s 83 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (83 reviews record both dates).
What their policy promises
delivery promise: quickest and easiest way
“Using the Trust Center is the quickest and easiest way to access your information or have it deleted or corrected.”
delivery promise: encrypted form
“We will store credit card or other payment information in an encrypted form and will not sell or share it without prior consent”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-25.
Sector benchmark: other makes up 47% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 77 of this company’s 337 Trustpilot reviews (23%) were written in the last 12 months.
What are the most common complaints about ZoomInfo?
Other
39 reports · 47% of complaintssteady“stole my data from no idea where”
1 reader marked this review helpful on Trustpilot.
“Again this company is selling my personal data including my personal mobile”
1 reader marked this review helpful on Trustpilot.
“I've told them I'm not interested and I've asked multiple times not to be called, and yet they keep calling.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
16 reports · 19% of complaintssteady“No one returned my contacts over a series of months.”
“You can never reach anyone for help and they don't let you cancel!”
“Impossible to reach a live agent to cancel the remaining three months on 1year contract”
Support unhelpful
16 reports · 19% of complaintsrising since 2026-05“For more than four months ZoomInfo has harassed me and is now threatening to send me to third party collections.”
1 reader marked this review helpful on Trustpilot.
“the data is crap. Not even close to what was promised”
“exchanged over four hundred emails trying to get a corrected balance on an invoice”
Hard to cancel
13 reports · 16% of complaintsrising since 2026-05“they refuse to honor it and will not allow us to cancel”
“the data is crap. Not even close to what was promised”
“No one returned my contacts over a series of months.”
Not as described
13 reports · 16% of complaintsrising since 2026-05“You will be paying for a solution that’s over marketed and overpriced!!”
1 reader marked this review helpful on Trustpilot.
“the data is crap. Not even close to what was promised”
“the platform felt overpriced for what it actually delivers”
Overcharging
6 reports · 7% of complaintssteady“the platform felt overpriced for what it actually delivers”
“they dont even answer and the charge me a good 4_ grand every quarter.”
“They will charge an insane amount, sell you with lies about the product, and then WILL NOT LET YOU CANCEL.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.