easyStorage: most-reported complaints
Automated analysis of 339 public Trustpilot reviews published 2024-11-18 to 2026-09-17. TrustScore 4.7 from 6,210 total reviews — see the Trustpilot page. Quick answer: is easyStorage legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful or unreachable, with 15 and 12 complaints respectively. Misleading pricing and failed delivery are also frequent concerns, cited in 12 and 11 complaints. The trend for unhelpful support, misleading pricing, and failed delivery is rising, while unreachable support is falling.
How to reach easyStorage
These are the contact details easyStorage publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 061 4091, email [email protected], address Unit 23, Uxbridge Trade Park, Cowley Mill Road, Uxbridge, UB8 2DB, GB.
The company claimed its Trustpilot profile on 2018-08-29, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 19 of 30 in Self-Storage Facility. We last checked this profile on 2026-09-24 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “5% off Easy Storage”.
Elsewhere: 3.8★ on Google (49 reviews)
TrustScore over time
4.7 → 4.7 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (88%, 8.0d) · 2026-08-14 (88%, 8.0d) · 2026-08-18 (88%, 7.7d) · 2026-08-21 (88%, 7.7d) · 2026-08-24 (88%, 7.7d) · 2026-08-27 (88%, 7.7d) · 2026-08-30 (88%, 7.7d) · 2026-09-02 (88%, 6.7d) · 2026-09-08 (88%, 6.7d) · 2026-09-11 (84%, 6.7d) · 2026-09-14 (84%, 6.7d) · 2026-09-17 (85%, 6.5d) · 2026-09-20 (88%, 6.3d) · 2026-09-24 (88%, 6.3d).
Severity: 46% of this company’s 59 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (164 reviews record both dates).
What their policy promises
refund window: 50% off for first 8 weeks
“Get 50% off for your first 8 weeks on selected storage units.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: About UsWork With UseasyHistoryRead Our BlogCSTA 2026; removed: About UsWork With UseasyHistoryRead Our Blog (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 245 negative reviews that received a public reply, the median wait was 2.1 days — the company profile reports an average of 6 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 245 company replies to negative reviews analysed, 34% engaged with the specific problem and 35% were generic templates.
Review provenance: 157 company-invited reviews in the recent window average 4.92★, while 163 organic (uninvited) reviews average 4.54★.
36% of its 290 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 25% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 395 of this company’s 6,210 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about easyStorage?
Support unhelpful
15 reports · 25% of complaintsrising since 2026-01“No reply to emails or complaint”
The company replied on 2025-05-27: “Hi Claire, We are sorry to hear about your experience and any miscommunication that may have occurred. Please accept our sincere apologies for the frustration caused. We have since tried to get in…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“In the third month I was charged the full price without the discount.”
The company replied on 2025-10-16: “Hi Marini, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations. We appreciate you highlighting the points around access and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I had only just payed the £118 direct debit and charged £200 on top”
The company replied on 2025-05-16: “Hello Michael, We are sorry to hear about your experience. We have tried reaching out but couldn’t get through. Please contact our Customer Experience team on 0330 822 4932 or [email protected] so…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
12 reports · 20% of complaintsfalling“their online portal just doesn't work”
The company replied on 2025-07-14: “Hi Julia, Thank you for taking the time to leave your feedback. I believe our Customer Experience team has now spoken with you to resolve the issues you raised. We do apologise for the inconvenience…”
Our classifier read this reply as a substantive response.
4 readers marked this review helpful on Trustpilot.
“The materials I ordered didn't arrive and I was unable to reach them by email or phone.”
The company replied on 2025-06-05: “Hi Veronika, We are sorry to hear about your experience — this is not the level of service we want our customers to receive. We understand how stressful moving can be, and we regret any added…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“No reply to emails or complaint”
The company replied on 2025-05-27: “Hi Claire, We are sorry to hear about your experience and any miscommunication that may have occurred. Please accept our sincere apologies for the frustration caused. We have since tried to get in…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Misleading pricing
12 reports · 20% of complaintsrising since 2026-01“I got totally ripped off and misled with poorly worded advertising and quote.”
The company replied on 2025-06-28: “Hi Deanna We would very much like to understand what you are referring to. However, please would you confirm your order details. We can't find a booking under your name. Thank you. Kind regards Tim &…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“In the third month I was charged the full price without the discount.”
The company replied on 2025-10-16: “Hi Marini, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations. We appreciate you highlighting the points around access and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“EasyStorage wanted to charge us over £1500 to deliver the items down to the North East”
The company replied on 2026-05-07: “Emerson I am so sorry that we haven't responded online. This was an oversight and not the norm. We have been working in the background trying to see where and why there was a communication breakdown.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
11 reports · 19% of complaintsrising since 2026-01“The materials I ordered didn't arrive and I was unable to reach them by email or phone.”
The company replied on 2025-06-05: “Hi Veronika, We are sorry to hear about your experience — this is not the level of service we want our customers to receive. We understand how stressful moving can be, and we regret any added…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“Waited days for the packing materials to be delivered and cancelled in the end due to non-delivery.”
The company replied on 2025-06-05: “Hi Karen, We are sorry for the inconvenience caused by the delay, this is not the experience we want you to have. We understand your frustration, and our team has been in touch to help make things…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“My pod was wrongly labelled and initially “lost,” with no apology or accountability.”
The company replied on 2026-04-09: “We are extremely disappointed to read this review, which is a clear misrepresentation of events and appears designed to pressure us into providing our services free of charge. Over several months,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Overcharging
11 reports · 19% of complaintsrising since 2026-01“No one called us to let us know when they would deliver”
The company replied on 2025-05-10: “Hi there, We are very sorry to hear about your experience. We take concerns like yours seriously and would like the opportunity to investigate this further and make things right. Please contact our…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“they wanted £49 for each visit.”
The company replied on 2025-08-19: “Hi Clement, Thank you for taking the time to provide your feedback. We are sorry to hear about your recent experience with us. We would like to investigate this matter for you. Please contact our…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“In the third month I was charged the full price without the discount.”
The company replied on 2025-10-16: “Hi Marini, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations. We appreciate you highlighting the points around access and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Faulty product
9 reports · 15% of complaintsfalling“they have completely rejected my claim”
The company replied on 2025-03-27: “Hi there, We are sorry to hear about your experience and understand how frustrating this must be for you. We take all concerns seriously and have thoroughly reviewed this matter, including checking…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“they are unable to refund me at all”
3 readers marked this review helpful on Trustpilot.
“They refuse to replace them and demand I get quotes for repair”
The company replied on 2025-04-18: “Hi there, Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating damage to your items can be. From our understanding, this matter has now been resolved…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.