BILL: most-reported complaints
Automated analysis of 114 public Trustpilot reviews published 2026-02-09 to 2026-09-26. TrustScore 1.7 from 1,664 total reviews — see the Trustpilot page. Quick answer: is BILL legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 53 out of 112 identified complaints citing this issue. Account and app problems are the second most frequent concern, mentioned in 44 complaints. Additionally, reviewers frequently note that support is unreachable and report billing errors, appearing in 36 and 31 complaints respectively.
How to reach BILL
These are the contact details BILL publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address 6220 America Center Drive Suite 100, San Jose, 95002, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-01-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2025-11-25 — more than six months ago. We last checked this profile on 2026-09-27 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 151 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “view broadband bill online”, “Business phone contract - £170 a month phone & broadband bill BT”, “Delayed broadband bill”.
TrustScore over time
1.7 → 1.7 across 7 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (19%, 0.7d) · 2026-09-03 (14%, 0.5d) · 2026-09-06 (13%, 0.5d) · 2026-09-09 (13%, 0.5d) · 2026-09-12 (13%, 0.5d) · 2026-09-24 (13%, 0.5d) · 2026-09-27 (13%, 0.5d).
Severity: 52% of this company’s 112 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (114 reviews record both dates).
Sector benchmark: support unhelpful makes up 47% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 168 of this company’s 1,664 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about BILL?
Support unhelpful
53 reports · 47% of complaintsrising since 2026-08“The verification went to an old email we no longer had access to. Took them days to respond.”
1 reader marked this review helpful on Trustpilot.
“the money got into the Bill platform, but I never received payment. after 2 weeks I was able to reach a "live" agent.”
1 reader marked this review helpful on Trustpilot.
“I have received a delay in them releasing funds several days late as my bills depend on these funds.”
1 reader marked this review helpful on Trustpilot.
Account/app problems
44 reports · 39% of complaintssteady“The verification went to an old email we no longer had access to. Took them days to respond.”
1 reader marked this review helpful on Trustpilot.
“i’m locked out and can’t get back in.”
1 reader marked this review helpful on Trustpilot.
“Constant login issues”
1 reader marked this review helpful on Trustpilot.
Support unreachable
36 reports · 32% of complaintsfalling“They have literally been holding 25k since the 8th”
2 readers marked this review helpful on Trustpilot.
“Still haven't gotten paid.”
2 readers marked this review helpful on Trustpilot.
“being super frustrated by not receiving payment or answers”
2 readers marked this review helpful on Trustpilot.
Billing errors
31 reports · 28% of complaintsrising since 2026-08“They have literally been holding 25k since the 8th”
2 readers marked this review helpful on Trustpilot.
“Still haven't gotten paid.”
2 readers marked this review helpful on Trustpilot.
“nobody to talk to.”
1 reader marked this review helpful on Trustpilot.
Other
8 reports · 7% of complaintsfalling“THEFT OF $20,000 AS A VICTIM.”
1 reader marked this review helpful on Trustpilot.
“Historical invoices should never change because a customer ships to a new location.”
1 reader marked this review helpful on Trustpilot.
“I ask for a call from someone in the highest position I have yet to receive a call”
1 reader marked this review helpful on Trustpilot.
Overcharging
8 reports · 7% of complaintsfalling“my payment arrived 1.25% short because Bill.com had deducted an "Instant Pay" fee. I never intentionally signed up for Instant Pay.”
2 readers marked this review helpful on Trustpilot.
“It felt like scripted responses instead of real support”
1 reader marked this review helpful on Trustpilot.
“Support refused to fix it unless I paid first. No accountability, no real resolution—just scripted responses.”
1 reader marked this review helpful on Trustpilot.
Compare BILL with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.