Arton Plumbing & Heating: most-reported complaints
Automated analysis of 240 public Trustpilot reviews published 2024-02-20 to 2026-09-02. TrustScore 4.9 from 1,675 total reviews — see the Trustpilot page. Quick answer: is Arton Plumbing & Heating legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report poor core service, which accounts for 50% of the 20 complaints identified in the 240 reviews analyzed. Support being unhelpful is the next most common issue, cited in 40% of complaints. Overcharging and faulty products are also reported, each appearing in 20% of the complaints. No specific trend could be established for these issues due to insufficient review volume.
How to reach Arton Plumbing & Heating
These are the contact details Arton Plumbing & Heating publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01622749700, email [email protected], address 2 James Whatman Court, Maidstone, ME14 5PP, GB.
The company claimed its Trustpilot profile on 2021-08-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-27. Trustpilot ranks it 18 of 74 in Heating Contractor. We last checked this profile on 2026-09-24 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ARTON PLUMBING & HEATING LTD (no. 12237142), active, incorporated 2019 (6.9 years); next accounts due 2027-12-31, last accounts filed 2026-09-09. 2 current officers (3 on record historically); 3 filings in the last 12 months (29 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (272 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (57%, 0.5d) · 2026-08-15 (57%, 0.5d) · 2026-08-18 (57%, 0.5d) · 2026-08-21 (57%, 0.5d) · 2026-08-24 (57%, 0.5d) · 2026-08-27 (57%, 0.5d) · 2026-08-30 (57%, 0.5d) · 2026-09-03 (57%, 0.5d) · 2026-09-08 (57%, 0.5d) · 2026-09-12 (57%, 0.5d) · 2026-09-15 (57%, 0.5d) · 2026-09-18 (57%, 0.5d) · 2026-09-21 (57%, 0.5d) · 2026-09-24 (57%, 0.5d).
Severity: 20% of this company’s 20 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review provenance: 219 company-invited reviews in the recent window average 4.92★, while 32 organic (uninvited) reviews average 4.56★.
18% of its 237 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 50% of this company’s complaints vs a 21% median across 34 ranked companies in its sector.
Review velocity: 434 of this company’s 1,675 Trustpilot reviews (26%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Arton Plumbing & Heating?
Poor core service
10 reports · 50% of complaints“They basically told me they couldn’t help when I drew the line at them suggesting they take the flooring up.”
“The engineer didn't even tighten up the compression fittings, I had to do this myself to stop the new pipework leaking.”
“I ring Arton 9 times last night and 5 times this morning, only to be told eventually that I would be charged for a call out.”
The company replied on 2026-03-23: “Hi Philip, Thank you for your review, and I’m sorry to hear how frustrating this situation was for you. For clarity, our out-of-hours team answered all of your calls on Friday evening and Saturday…”
Our classifier read this reply as a deflection.
Support unhelpful
8 reports · 40% of complaints“They basically told me they couldn’t help when I drew the line at them suggesting they take the flooring up.”
“THE WORK THAT WAS CARRIED OUT WAS WRONG”
The company replied on 2025-10-30: “Hi Tommy, We’re really sorry to read this, but we’ve checked our system and have no record of carrying out any work for you under this name. We take all feedback very seriously, but this doesn’t…”
Our classifier read this reply as a deflection.
“I ring Arton 9 times last night and 5 times this morning, only to be told eventually that I would be charged for a call out.”
The company replied on 2026-03-23: “Hi Philip, Thank you for your review, and I’m sorry to hear how frustrating this situation was for you. For clarity, our out-of-hours team answered all of your calls on Friday evening and Saturday…”
Our classifier read this reply as a deflection.
Overcharging
4 reports · 20% of complaints“Engineer did not diagnose the actual fault just suggested several reasons we do not have hot water but regardless the only option was for us to replace the boiler”
The company replied on 2024-09-26: “I'm sorry to hear about your disappointing experience. We strive to provide accurate diagnostics and transparent recommendations, and it’s concerning to learn that we fell short in your case. Your…”
Our classifier read this reply as a template response.
“costing over £300. Realistically, this should have been no more than a £150 job”
The company replied on 2026-05-27: “Thank you for your feedback. We are sorry to hear that you were disappointed with your recent experience. At Arton, we always aim to be fair and transparent with our customers, and we certainly never…”
Our classifier read this reply as a substantive response.
“I was charged almost £260 for the installation, which took less than an hour.”
The company replied on 2025-02-20: “Hi Geoff, Thank you for your feedback. We're really pleased to hear that you're happy with your new shower and the quality of our engineer’s work! Regarding the installation cost, we provided a clear…”
Our classifier read this reply as a deflection.
Faulty product
4 reports · 20% of complaints“THE WORK THAT WAS CARRIED OUT WAS WRONG”
The company replied on 2025-10-30: “Hi Tommy, We’re really sorry to read this, but we’ve checked our system and have no record of carrying out any work for you under this name. We take all feedback very seriously, but this doesn’t…”
Our classifier read this reply as a deflection.
“Engineer did not diagnose the actual fault just suggested several reasons we do not have hot water but regardless the only option was for us to replace the boiler”
The company replied on 2024-09-26: “I'm sorry to hear about your disappointing experience. We strive to provide accurate diagnostics and transparent recommendations, and it’s concerning to learn that we fell short in your case. Your…”
Our classifier read this reply as a template response.
“costing over £300. Realistically, this should have been no more than a £150 job”
The company replied on 2026-05-27: “Thank you for your feedback. We are sorry to hear that you were disappointed with your recent experience. At Arton, we always aim to be fair and transparent with our customers, and we certainly never…”
Our classifier read this reply as a substantive response.
Support unreachable
2 reports · 10% of complaints“Had no more contact with the company since my site survey only e mails about writing reviews”
“almost a month later I've heard nothing”
The company replied on 2024-08-12: “I'm sorry to hear about your experience, and I understand how frustrating this situation must be. Let me look into this for you right away. Please share your contact details or booking reference, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.