ALTA Language Services: most-reported complaints
Automated analysis of 272 public Trustpilot reviews published 2019-01-22 to 2026-08-31. TrustScore 4.8 from 1,345 total reviews — see the Trustpilot page. Quick answer: is ALTA Language Services legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 28% of the 67 identified complaints out of 272 reviews analyzed. Other frequent issues include services not matching their description (15%) and poor core service quality (13%). A significant portion of complaints, 19%, fall under other categories, often citing a lack of staff knowledge or helpfulness. The trend for unhelpful support reports is falling, while the other main issues remain flat.
How to reach ALTA Language Services
These are the contact details ALTA Language Services publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 404-920-3838, address 3355 Lenox Road Northeast Suite 510, Atlanta, 30326, US.
The company claimed its Trustpilot profile on 2019-01-02, uses Trustpilot’s paid features, and last replied to a negative review on 2026-01-22 — more than six months ago. Trustpilot ranks it 6 of 16 in Translator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.8 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (100%, 1.7d) · 2026-09-03 (100%, 1.5d) · 2026-09-12 (100%, 1.5d) · 2026-09-15 (100%, 1.5d) · 2026-09-24 (100%, 1.5d).
Severity: 7% of this company’s 67 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.4 days between the experience and publishing their negative review (54 reviews record both dates).
What their policy promises
support availability: 9 AM to 6:00 PM ET
“call us during business hours (9 AM to 6:00 PM ET)”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 86 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of 2 days.
Reply quality: of 86 company replies to negative reviews analysed, 63% engaged with the specific problem and 28% were generic templates.
80% of its 174 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 28% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 114 of this company’s 1,345 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about ALTA Language Services?
Support unhelpful
19 reports · 28% of complaintsfalling“my test DIDN’T WORK which is why she was having to read the prompt in English”
The company replied on 2023-01-13: “Hi there – thank you for contacting ALTA. We appreciate your feedback, and we’re sorry to hear you are unhappy with your test. If there were issues that prevented you from completing the test to your…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I could not believe how unprofessional they were”
The company replied on 2021-12-13: “Hi Salma! We appreciate you taking the time to leave us a detailed feedback. We have tried to review your test but cannot find any test under the name you have used to write this review. Please give…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“This interpreter was not up to the task.”
The company replied on 2025-12-29: “Hi Susan. We really appreciate you taking the time to write this review, and we apologize for the problems you encountered. We are opening a corrective action report to determine what went wrong…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Other
13 reports · 19% of complaintssteady“The staff are not particularly knowledgeable or helpful”
The company replied on 2023-02-24: “Hi Zohreh, I'm sorry to hear you were unhappy with our interpreter training course. My understanding is that we have already reached out to you directly to address these concerns, and your feedback…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I just don't think it's fair”
The company replied on 2024-10-24: “Hi there – thank you for contacting ALTA. We appreciate your feedback, and we’re sorry to hear you are unhappy with your test. If there were issues that prevented you from completing the test to your…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The translation wasn’t done properly, probably due to the technical terms.”
The company replied on 2025-02-13: “Hello, and thank you for taking the time to write this review. We pride ourselves on providing reliable and high-quality interpretation services, and I regret that we missed the mark here. I have…”
Our classifier read this reply as a template response.
Not as described
10 reports · 15% of complaintssteady“The quality of work was terrible. It seemed that they used Google translation to complete the task”
The company replied on 2019-08-01: “I'm so sorry to hear there were issues on this project. Our translation department manager will be in touch ASAP to clarify what happened and how we can make it up to you. Our quality team is also…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“This organization will try and charge you fees even if they do not provide services.”
The company replied on 2024-02-07: “Hi Justin - I'm so sorry to hear you had an issue with our interpretation services. I've passed this along to the team, and they'll reach out to see what we can do to assist. -Rachel”
Our classifier read this reply as a template response.
“Unfortunately the translation is not comparable to similar services I have hired.”
The company replied on 2025-12-17: “Hi Cindy. Thanks for taking the time to leave this feedback. I have passed it along to our interpretation team for investigation and follow-up. We appreciate it and look forward to continuing to work…”
Our classifier read this reply as a template response.
Poor core service
9 reports · 13% of complaintssteady“The provided interpreter could not communicate with my client”
The company replied on 2022-02-21: “Hi Claudia. I'm so sorry to hear we missed the mark with our interpretation services. We'll be in touch to learn more about what happened and how we can make it right, and we appreciate you taking…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“quality of the services declined significantly last year.”
The company replied on 2019-01-23: “Cecilia, thank you for taking the time to write this review. I’m really sorry to hear that we’ve lost you as a customer. We pride ourselves on providing reliable and high-quality testing services,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they have UNPROFESSIONAL INTERPRETERS”
The company replied on 2024-11-19: “Hello, and thank you for taking the time to write this review. We pride ourselves on providing reliable and high-quality interpretation services, and I regret that we missed the mark here. I have…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unreachable
5 reports · 8% of complaintsrising since 2024-04“I tried contacting them, but these people are impossible to reach”
The company replied on 2022-12-12: “Hi there – thank you for contacting ALTA. We appreciate your feedback, and we’re sorry to hear you are unhappy with the results of your tests. If there were technical issues that prevented you from…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Impossible to schedule a test. I emailed, I called and I emailed and I called so many times.”
The company replied on 2025-05-07: “Hi Leanne. Thanks for taking the time to leave this feedback. I have passed it along to our testing team for investigation and have asked them to reach out to you to discuss. We truly appreciate it…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Customer support does not answer phone calls and email issues are not responded to until the next day”
The company replied on 2024-11-07: “Hi Stacie. Thank you for taking the time to write this review. We pride ourselves on providing reliable and high-quality testing services, and I regret that we missed the mark here. I have passed…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Missed appointments
4 reports · 6% of complaintsrising since 2024-04“They were both no calls no show”
The company replied on 2026-01-22: “Hello! Thank you for taking the time to write this review. We pride ourselves on providing high-quality customer service, and I regret that we missed the mark here. I have passed your comments along…”
Our classifier read this reply as a template response.
“Interpreter never appeared. Billed me anyway.”
The company replied on 2023-05-31: “Hi Thomas! I'm so sorry to hear you had an issue with our interpretation services. I've passed this along to the team, and they'll reach out to see what we can do to assist. -Rachel”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“We had to cancel 2 students’ test at the last minute because you had no one to do Moroccan Arabic.”
The company replied on 2023-05-15: “Hi Jodie! I'm very sorry to hear about this lapse in communication and the disappointment caused. I've alerted the testing department manager who will be in touch to see what we can do to make it…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare ALTA Language Services with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.