John Greed Jewellery: most-reported complaints
Automated analysis of 902 public Trustpilot reviews published 2026-05-12 to 2026-09-23. TrustScore 4.9 from 18,507 total reviews — see the Trustpilot page. Quick answer: is John Greed Jewellery legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery late, faulty product, delivery failed, and not as described. Delivery late was the most frequent complaint, accounting for 30% of the 64 identified complaints, followed by faulty product at 23%. Delivery failed and not as described made up 22% and 16% of complaints respectively. Trends indicate that reports of late and faulty deliveries are falling, while failed deliveries and items not as described are rising.
The company claimed its Trustpilot profile on 2024-08-15, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 6 of 105 in Jeweler. We last checked this profile on 2026-09-23 and found 50 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 69 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/11 Win £100 John Greed voucher (Photo of your John Greed jewellery)”, “JOHN GREED JEWELLERY: 60% OFF VIRTUE STACKING RINGS PLUS FREE p&p CODE”, “E: 30/11 Win John Greed Jewellery's Top Ten Perfect Stocking Fillers”.
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.4d) · 2026-08-15 (99%, 0.4d) · 2026-08-18 (100%, 0.4d) · 2026-08-21 (100%, 0.4d) · 2026-08-24 (99%, 0.4d) · 2026-08-27 (100%, 0.4d) · 2026-09-01 (99%, 0.4d) · 2026-09-04 (100%, 0.4d) · 2026-09-07 (100%, 0.4d) · 2026-09-11 (100%, 0.4d) · 2026-09-14 (100%, 0.4d) · 2026-09-17 (100%, 0.4d) · 2026-09-20 (99%, 0.4d) · 2026-09-23 (100%, 0.5d).
Severity: 8% of this company’s 64 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2025, 58% of 12 one-to-three-star reviews were 1★; in September 2026, 50% of 12.
Counted from August 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 10.6 days between the experience and publishing their negative review (410 reviews record both dates).
What their policy promises
delivery promise: free
“FREE DELIVERY & FREE ENGRAVING ON NOMINATION”
delivery promise: free
“FREE ENGRAVING ON ALL PERSONALISED JEWELLERY”
delivery promise: free
“generate your free label”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-14:
- 2026-09-21: +2/-1 lines; added: FREE GIFT BAG WHEN YOU SPEND £50+ ON JOHN GREED JEWELLERY*; removed: * Summer (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 485 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 485 company replies to negative reviews analysed, 37% engaged with the specific problem and 48% were generic templates.
6% of its 818 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 30% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 9,699 of this company’s 18,507 Trustpilot reviews (52%) were written in the last 12 months.
What are the most common complaints about John Greed Jewellery?
Delivery late
19 reports · 30% of complaintsfalling“Item was not delivered next day delivery, took a week to arrive”
The company replied on 2026-09-07: “Thank you for taking the time to leave your review. We hand all our customers' orders over to our couriers in good faith, expecting that orders will be delivered within the estimated delivery time…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Ordered on 30/08/2026 and still haven’t received it on 08/09/2026.”
The company replied on 2026-09-08: “We are truly sorry to hear about the delay with your order and the disappointment this has caused, especially for a birthday. Please reach out to our customer service team @ [email protected] where…”
Our classifier read this reply as a template response.
“ordered a charm on Thursday 20th August delivery 24, when it did not arrive”
The company replied on 2026-09-01: “We appreciate you taking the time to share your recent delivery experience with us. We are sorry to hear that there was an issue with the courier on this occasion. We hand all our customers' orders…”
Our classifier read this reply as a template response.
Faulty product
15 reports · 23% of complaintsfalling“the link to attach it to a chain or pendant is way to small for any chain I have ever seen”
The company replied on 2026-09-23: “We are truly sorry to hear that the pendant links were not compatible with your chains. We understand your frustration and disappointment when an item doesn't meet expectations, especially for…”
Our classifier read this reply as a template response.
“It is so small that any engraving is lost and extremely difficult to read”
The company replied on 2026-09-01: “We appreciate you taking the time to share your feedback. We are genuinely sorry to hear that the Signature Silver Engravable Deep Sky Blue Toggle Bracelet did not meet your expectations regarding…”
Our classifier read this reply as a template response.
“Bought a necklace and within 2 days it tarnished.”
The company replied on 2026-08-28: “Thank you for taking the time to leave your review. If an item is not deemed faulty and is engraved, it will be excluded from our returns process as per the T & C's”
Our classifier read this reply as a deflection.
Delivery failed
14 reports · 22% of complaintsrising since 2026-09“Opened packet to discover an empty box. Contacted company but still awaiting outcome a week later.”
The company replied on 2026-09-21: “Sorry to hear you had an issue with your order. We can see you contacted our Customer Service team and they explained to you that they would raise a full investigation and check the CCTV, but due to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“my item still hasn’t come, I contacted the website and they haven’t done anything about it”
“Still not received my parcel”
The company replied on 2026-09-10: “We are very concerned to hear that your parcel has not arrived. We hand all our customers' orders to our couriers in good faith, expecting them to be delivered within the estimated delivery time…”
Our classifier read this reply as a template response.
Not as described
10 reports · 16% of complaintsrising since 2026-09“the charm came out nothing like the picture i sent in”
The company replied on 2026-07-27: “We are truly sorry the charm did not meet your expectations and impacted your friend's gift. If you can reach out to our customer service team @ [email protected], one of our advisors will be more…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the link to attach it to a chain or pendant is way to small for any chain I have ever seen”
The company replied on 2026-09-23: “We are truly sorry to hear that the pendant links were not compatible with your chains. We understand your frustration and disappointment when an item doesn't meet expectations, especially for…”
Our classifier read this reply as a template response.
“More like a child’s bracelet size wise”
The company replied on 2026-09-11: “Thank you for taking the time to leave your review. I am sorry that the bangle did not meet your expectations on this occasion. For any future orders, please note that all sizes and dimmensions are…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
4 reports · 6% of complaintsrising since 2026-09“met with an unhelpful and rude attitude”
The company replied on 2026-09-10: “Thank you for taking the time to leave this review. We are a family-run buisness that prides itself on great customer service. As you have not provided any order information or details we are unable…”
Our classifier read this reply as a template response.
“item damaged on arrival”
The company replied on 2026-08-19: “We're sorry to hear the item you ordered for your friend arrived damaged and that you felt our customer service was poor. We are a small, family-run business that prides itself on excellent customer…”
Our classifier read this reply as a substantive response.
“Asked for advice none given other than link to website that I had already accessed and found very poor for information”
The company replied on 2026-06-22: “We're sorry that you were unhappy with the response given. I will ask that a member of staff contact you to discuss. We are a family-run business that prides itself on great customer service.”
Our classifier read this reply as a template response.
Other
4 reports · 6% of complaintssteady“Packaging does not look like Thomas Sabo box”
The company replied on 2026-09-21: “Sorry to hear you are not happy with your box. We supply all Thomas Sabo items in the boxes that sabo provide. If you let our customer service team know by emailing them at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They is no loyalty bonus or discount available for second purchases.”
The company replied on 2026-07-31: “I am sorry for this one-star review. If you head over to our offers page, there are multiple discount codes and offers available”
Our classifier read this reply as a deflection.
“You refused to engrave a deceased persons nickname for their auntie!!!”
The company replied on 2026-07-28: “We are truly sorry to hear about your disappointment with our engraving service. We understand this is a sensitive matter. As per the communication from customer service. As Nomination is not our…”
Our classifier read this reply as a deflection.
Compare John Greed Jewellery with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.