Stages Cycling: most-reported complaints
Automated analysis of 11 public Trustpilot reviews published 2021-01-10 to 2025-08-29. TrustScore 2.6 from 13 total reviews — see the Trustpilot page. Quick answer: is Stages Cycling legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 67% of the 9 complaints identified. Support-related problems were also frequent, with 44% of complaints citing unhelpful assistance and another 44% noting that support was unreachable. These findings are based on an analysis of 11 reviews from January 2021 to August 2025. A specific trend could not be established due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.1★ on Google (0 reviews)
What their policy promises
refund window: 14 days
“we will process your refund as soon as reasonably possible and, in any event, within 14 days after you notify us that you wish to cancel or withdraw from the purchase.”
refund window: 14 days
“we will process your refund you within 14 days after we receive the returned goods (or receive reasonable evidence that the goods have been returned).”
refund window: 30 days
“you must notify us no later than thirty (30) days after the day you receive the goods.”
refund window: 30 days
“you have to return the product (together with any free gifts, accessories, components, manuals, or other included items) within thirty (30) days after notifying us that you wish to return or cancel your purchase.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-09.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 0 of this company’s 13 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Stages Cycling?
Faulty product
6 reports · 67% of complaints“support email I logged on 7/17/2023 has not been resolved or even responded to by anyone.”
1 reader marked this review helpful on Trustpilot.
“worked OK for a few rides then stared readings of 1400 Watts before stopping working.”
1 reader marked this review helpful on Trustpilot.
“I called during business hours, no response.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 44% of complaints“worked OK for a few rides then stared readings of 1400 Watts before stopping working.”
1 reader marked this review helpful on Trustpilot.
“they failed to deliver a power meter that delivers the correct values”
“My power meter is 3 months old and already stopped working.”
Support unreachable
4 reports · 44% of complaints“support email I logged on 7/17/2023 has not been resolved or even responded to by anyone.”
1 reader marked this review helpful on Trustpilot.
“I called during business hours, no response.”
1 reader marked this review helpful on Trustpilot.
“Tried to phone them on their 3 numbers. No response.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.