Queensboro: most-reported complaints
Automated analysis of 438 public Trustpilot reviews published 2026-01-21 to 2026-09-16. TrustScore 4.9 from 31,363 total reviews — see the Trustpilot page. Quick answer: is Queensboro legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 33% of the 48 complaints identified. Delivery delays were the second most common concern, representing 31% of complaints and showing a falling trend. Additionally, 27% of reviewers stated that items were not as described, while 6% reported that customer support was unreachable.
How to reach Queensboro
These are the contact details Queensboro publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (800) 847-4478, email [email protected], address 1400 Marstellar Street, Wilmington, NC, 28401, US.
The company claimed its Trustpilot profile on 2014-08-25, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-16. Trustpilot ranks it 2 of 49 in Printed Clothing Store. We last checked this profile on 2026-09-23 and found 25 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (81%, 0.3d) · 2026-08-20 (81%, 0.3d) · 2026-08-24 (81%, 0.3d) · 2026-08-27 (82%, 0.3d) · 2026-09-01 (79%, 0.3d) · 2026-09-04 (77%, 0.3d) · 2026-09-07 (80%, 0.3d) · 2026-09-11 (81%, 0.3d) · 2026-09-14 (81%, 0.3d) · 2026-09-17 (82%, 0.3d) · 2026-09-20 (82%, 0.3d) · 2026-09-23 (82%, 0.3d).
Severity: 6% of this company’s 48 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2017, 0% of 11 one-to-three-star reviews were 1★; in March 2026, 20% of 10.
Counted from May 2017 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (139 reviews record both dates).
Measured reply time: across 144 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 144 company replies to negative reviews analysed, 61% engaged with the specific problem and 34% were generic templates.
46% of its 405 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 33% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 2,481 of this company’s 31,363 Trustpilot reviews (8%) were written in the last 12 months.
What are the most common complaints about Queensboro?
Faulty product
16 reports · 33% of complaintssteady“It arrived later than what I was told 3. It arrived with what looked like oil stains on 1 shirt and couldn't use it.”
1 reader marked this review helpful on Trustpilot.
“The transfer is peeling off”
The company replied on 2026-07-17: “Thank you for your feedback. We're sorry to hear that your logo is peeling off. This is very uncommon so we hope you'll give us a chance to make things right. Please use the link below to contact our…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“my order almost 3 weeks late I was not compensated in any way”
The company replied on 2026-03-03: “Hi Dandrea, Thank you for your feedback. We're sorry for the long delay on your order. The original shipment was lost in transit so we had to reproduce your order and ship it again. We're apologize…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery late
15 reports · 31% of complaintsfalling“I cancelled my order and now I have been waiting OVER A MONTH for my refund.”
The company replied on 2026-02-26: “Hi Caris, We apologize that your first order was taking us longer than expected. We are disappointed we weren't able to fulfill your order. A refund was issued on 2/5/2026. If you do not see that…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“It arrived later than what I was told 3. It arrived with what looked like oil stains on 1 shirt and couldn't use it.”
1 reader marked this review helpful on Trustpilot.
“Long wait for product and quality of the embroidery was not match”
The company replied on 2026-04-30: “We appreciate your feedback and apologize that the turnaround time and embroidery did not meet your expectations. Your first order did take longer than expected on average our turnaround time is 8-10…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Not as described
13 reports · 27% of complaintssteady“Long wait for product and quality of the embroidery was not match”
The company replied on 2026-04-30: “We appreciate your feedback and apologize that the turnaround time and embroidery did not meet your expectations. Your first order did take longer than expected on average our turnaround time is 8-10…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“you keep downsizing my logo - and in doing so you completely distort the whole logo”
The company replied on 2026-04-15: “Hi Gregory, Thank you for your feedback. We're sorry that the logo on your hats cannot be embroidered as large as it is on your polos and dress shirts. The maximum height we can embroider on a hat is…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Shirts shrink ALOT”
The company replied on 2026-09-11: “Thank you for your feedback. Please don't forget about our hassle-free No Returns Necessary Guarantee. Use the link below to contact our Customer Experience Team to request a replacement order. They…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unreachable
3 reports · 6% of complaintsrising since 2026-07“never received a response.”
The company replied on 2026-09-08: “Thank you for your feedback. We're sorry the Port & Company tees your received fit larger than expected. Please don't forget about our hassle-free No Returns Necessary Guarantee. Use the link below…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“I tried to reach out, missed a phone call and nothing.”
The company replied on 2026-08-04: “Thank you for your feedback. We're sorry we weren't able to connect over the phone. Please use the link below to contact our Customer Experience Team. They will gladly create a replacement order for…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Customer service is almost none existent”
The company replied on 2026-03-03: “Thank you for your feedback. We are sorry to hear that our customer service and delivery times did not meet your expectations. We are always looking for ways to enhance our customer experience and we…”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 4% of complaintssteady“I was met with a disclaimer that my order did not meet the minimum threshold.”
The company replied on 2026-06-17: “Hi Marc, Thank you for your feedback and we apologize for any confusion. We always strive to be as transparent as possible with our customers and that is why all of our ads do include our $60…”
Our classifier read this reply as a deflection.
“you get to checkout and just to try their services you need a $50 cart minimum.”
The company replied on 2026-04-16: “Hi Shane, Thank you for your feedback. We apologize if you feel misled. We pride ourselves on being honest and transparent with our customers. For that reason we make sure all of our ads clearly…”
Our classifier read this reply as a deflection.
Support unhelpful
2 reports · 4% of complaintsrising since 2026-07“delivery took way longer than expected”
The company replied on 2026-08-26: “Hi Amelia, Thank you for your feedback We appreciate you sharing your recent experience with us. We are truly sorry to learn that the delivery took longer than anticipated and that your item arrived…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“correspondence went silent. No one reached out to me !!!!”
The company replied on 2026-07-20: “Hi Charlie, Thank you for your feedback. We are truly sorry to hear about the issue with your jacket sleeves and the subsequent lack of communication. We completely understand your frustration. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Queensboro with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.