stgileshotels.com: most-reported complaints
- Complaints in recent reviews
- 89% of 35 recent reviews analysed
- Most-reported issue
- Poor core service 29% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.7 from 37 total reviews
- Review window analysed
- 2022-06-05 to 2026-10-31 35 reviews
- Sector
- Travel
Automated analysis of 35 public Trustpilot reviews published 2022-06-05 to 2026-10-31. TrustScore 1.7 from 37 total reviews — see the Trustpilot page. Quick answer: is stgileshotels.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that the core service was poor, with 9 out of 31 complaints citing issues such as receiving standard replies to concerns about property changes. A similar number of complaints, also 9, state that the accommodation was not as described, leading some guests to refuse check-in. Additionally, 7 reviewers found support unhelpful, while 6 reported faulty products, specifically mentioning a leaking shower hose that made the bathroom unusable.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about stgileshotels.com?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Poor core service | 29% | 9 | ||
| Not as described | 29% | 9 | ||
| Support unhelpful | 23% | 7 | ||
| Faulty product | 19% | 6 | ||
| Support unreachable | 16% | 5 | ||
| Other | 10% | 3 |
Poor core service
9 reports · 29% of complaints“Standard reply received when complained about changing hands etc”
2 readers marked this review helpful on Trustpilot.
“there was no phone and when I called the reception number from my mobile there was no answer on 3 attempts”
1 reader marked this review helpful on Trustpilot.
“nil response during and after our short stay”
1 reader marked this review helpful on Trustpilot.
Not as described
9 reports · 29% of complaints“I refused to check in as the property was not as described.”
2 readers marked this review helpful on Trustpilot.
“no tea/coffee facilities”
1 reader marked this review helpful on Trustpilot.
“The room was clean but there was no spare pillows or blankets and we were told if we needed more there would be a charge.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
7 reports · 23% of complaints“Standard reply received when complained about changing hands etc”
2 readers marked this review helpful on Trustpilot.
“Just the standard thank you for bringing it to our attention”
1 reader marked this review helpful on Trustpilot.
“Then was recharged another £20 by the hotel saying i hadn't paid the early check-in”
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 19% of complaints“Shower was barely usable putting water everywhere as the hose leaked.”
“my suitcase had been, rivalled through, I know this because we had put all valuables in the safe”
“it was absolutely filthy. The mattress was all stained and there looked like there was blood on the wall”
Support unreachable
5 reports · 16% of complaints“I tried to meet the manager and wrote to him several times but he does not respond!!!”
1 reader marked this review helpful on Trustpilot.
“there was no phone and when I called the reception number from my mobile there was no answer on 3 attempts”
1 reader marked this review helpful on Trustpilot.
“nil response during and after our short stay”
1 reader marked this review helpful on Trustpilot.
Other
3 reports · 10% of complaints“Weekly planned s** parties with gangs of man coming in and out!”
“The professional reception staff seems to have changed(?) it’s really not the same quality anymore.”
“Idk what's happening in the room nearby”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
1.7 → 1.7 across 3 census measurements since 2026-09-29. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-09-29 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-11-01 (0%, 0.0d).
Severity: 10% of this company’s 31 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.0 days between the experience and publishing their negative review (30 reviews record both dates).
Sector benchmark: poor core service makes up 29% of this company’s complaints vs a 16% median across 40 ranked companies in its sector.
Review velocity: 21 of this company’s 37 Trustpilot reviews (57%) were written in the last 12 months.
Other UK companies with evidenced “Poor core service” complaints
- STL
- SumUp
- TalkTalk
- Ten Health & Fitness
- Terravision
- Tesco Mobile UK
- Thameswater
- The AA Breakdown Cover
- The Boutique Workplace Company
- The Carwash Company
See all companies by issue: Poor core service · Not as described · Support unhelpful · Faulty product · Support unreachable · Sector table: Travel in the UK
Compare stgileshotels.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-01.