Enviro Design Products: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2020-02-06 to 2026-02-02. TrustScore 4.8 from 231 total reviews — see the Trustpilot page. Quick answer: is Enviro Design Products legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 36% of the 28 complaints identified in 160 reviews. Delivery failures were the second most common issue, cited in 32% of complaints. Other reported problems included faulty products and unreachable customer support, each representing 14% of the complaints. No clear trend could be established for these issues due to insufficient review volume.
How to reach Enviro Design Products
These are the contact details Enviro Design Products publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (866) 514-3684, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2016-12-20 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1 reviews)
Severity: 11% of this company’s 28 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 30 days
“We accept returns of unused, undamaged product in the original packaging within 30 days of delivery.”
refund window: 5 business days
“Refunds are issued to the original payment method within 5 business days of receiving the returned item.”
refund window: defect or shipping error
“original shipping charges are non-refundable — unless the return is due to a defect or shipping error on our end, in which case we cover both.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +3/-1 lines; added: You must start a return with us before shipping anything back. Start one at Returns & refunds with your order number and email, or open your order confirmation email and use the return button on the order itself. Both go to the same place. One request covers whatever you need: some items, one item, ; removed: You must start a return with us before shipping anything back. Open your order confirmation email and use the return form on your order page, or contact us at [email protected] with your order number. We will reply with a return authorization number and the address for each item. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 29 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 29 company replies to negative reviews analysed, 62% engaged with the specific problem and 24% were generic templates.
58% of its 123 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 36% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 4 of this company’s 231 Trustpilot reviews (2%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Enviro Design Products?
Delivery late
10 reports · 36% of complaints“I still haven't received a product I ordered a month ago.”
The company replied on 2022-08-09: “Hi John, sorry for the long delay in shipping the Manhole on order. Thank you for talking with Cosette today and we will keep in touch and let you know when the order ships.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Still did not receive my part ordered 4 weeks ago”
The company replied on 2022-09-23: “Hi Richard, Sorry for the delay in shipping. We are experiencing delays. We will provide an update today. Thank you,”
Our classifier read this reply as a substantive response.
“product was back-ordered for another 3-to-4 weeks.”
The company replied on 2022-04-26: “Sorry for the long delay we are experiencing. Thank you for waiting while we process the order.”
Our classifier read this reply as a template response.
Delivery failed
9 reports · 32% of complaints“I bought and paid for an RV sewer lock - it never arrived.”
The company replied on 2021-09-03: “Hi Jim, We shipped the order and the tracking shows it was refused. A full refund has been issued. Thank you Returning to Sender The package was refused by the receiver and will be returned to the…”
Our classifier read this reply as a deflection.
“YOU GUYS NEVER SENT ME MY ITEM.”
The company replied on 2021-07-09: “Hi Harold, Sorry, we were unable to get the item shipped in a more timely manner. Your refund was processed through Paypal. Please let us know if you need further assistance. Thank you,”
Our classifier read this reply as a substantive response.
It promised: refund.
“As per my previous email I never received the my order.”
The company replied on 2022-11-25: “Hi Joseph, Our apologies. We did not know you wanted to cancel and get a refund. We thought you were waiting for the order. A full refund has been given, and a follow-up email will be sent. Thank you…”
Our classifier read this reply as a substantive response.
It promised: refund.
Faulty product
4 reports · 14% of complaints“6 in. Torquer Locking Well Plug is cheap and poorly designed”
The company replied on 2021-09-08: “Hi John, Thank you for the review. Sorry to hear you are had a bad experience and the plug did not work for you. Thank you,”
Our classifier read this reply as a template response.
“2 of the devices (out of the six I have used), failed to ignight.”
The company replied on 2021-07-12: “Hi Ron, Please give us a call or an email and we can talk about the (2) that did not ignite. Thank you”
Our classifier read this reply as a template response.
“They didn't fit”
The company replied on 2020-06-10: “Thank you for the review. Please let us know what other information we may provide on the product page to help customers make the right purchase. We list the overall diameter, clear hole, skirt…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
4 reports · 14% of complaints“No communication no emails no tracking # still a mystery”
The company replied on 2022-06-22: “We are so sorry, William this item is still on back order. We will provide tracking once available. Thank you for waiting.”
Our classifier read this reply as a substantive response.
“Tried to get online chat help. It was not avail”
The company replied on 2022-02-16: “Hi Daniel, sorry to hear we missed a chat with you. We will call you today with an ETA for your order. Thank you”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they never respond I made order on Sep 9th 2021 and thay did not send it yet”
The company replied on 2021-10-20: “Hi Eli, Our apologies, there has been a long delay. We are looking into an estimated ship date and will call you directly with a response. Sorry to hear our emails are not going through, please check…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
3 reports · 11% of complaints“6 in. Torquer Locking Well Plug is cheap and poorly designed”
The company replied on 2021-09-08: “Hi John, Thank you for the review. Sorry to hear you are had a bad experience and the plug did not work for you. Thank you,”
Our classifier read this reply as a template response.
“They arrived and were merely 3/4" 12pt sockets welded onto a tee handle. They do not fit over a 5 pt street cover bolt.”
The company replied on 2020-08-21: “Hi Jason, Sorry to hear the manhole hook did not work for your application. You will be contacted for the return. Thank you,”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Design and dimensions not exactly as shown online.”
The company replied on 2020-06-25: “Thank you for the review, Nancy.”
Our classifier read this reply as a template response.
Other
2 reports · 7% of complaints“Back ordered items when I needed it immediately”
The company replied on 2022-07-15: “Sorry, Bryant there is still a shortage of materials and some items are backlogged. We have issued a full refund per your request. Thank you!”
Our classifier read this reply as a substantive response.
It promised: refund.
“I ordered the wrong size but had to pay for shipment back to the company”
The company replied on 2020-10-02: “Hi Chad, If the item was broken, missing or we shipped the wrong item then we would pay for the shipping. Thank you for the review.”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.