Betterpoints: most-reported complaints
Automated analysis of 9 public Trustpilot reviews published 2024-08-22 to 2026-08-07. TrustScore 2.2 from 9 total reviews — see the Trustpilot page. Quick answer: is Betterpoints legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 9 Trustpilot reviews analysed, the most-reported issues with Betterpoints were: Faulty product (6 reports), Account/app problems (2 reports). There are not enough reviews to establish a trend.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
support availability: email or phone
“[email protected] +44 (0) 20 3879 7879”
support availability: email or phone
“drop us a line.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-28.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 29% median across 42 ranked companies in its sector.
Review velocity: 6 of this company’s 9 Trustpilot reviews (67%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Betterpoints?
Faulty product
6 reports · 67% of complaints“Terribly bad on both measurement and modes of movement.”
1 reader marked this review helpful on Trustpilot.
“Doesn't record some movements. Misses some activities out.”
“The app seems to pick up most of my walks halfway through the journey or misses them altogether.”
Account/app problems
2 reports · 22% of complaints“app shows nothing. Ridiculous advice not to keep your phone in your bag”
“points still weren't accruing. Messaged again and received a snotty response”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.