Recipe Kits by Pasta Evangelists: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2025-09-06 to 2026-09-17. TrustScore 2.9 from 4,855 total reviews — see the Trustpilot page. Quick answer: is Recipe Kits by Pasta Evangelists legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries failed or were unreachable by support, with each issue accounting for 35% of the 72 identified complaints. A significant number of customers also stated that their orders were not as described, representing 28% of complaints. Additionally, 24% of complaints cited late deliveries, often resulting in spoiled items due to melted cold packs. While reports of delivery failures and support issues are falling, complaints about items not matching descriptions are rising.
How to reach Recipe Kits by Pasta Evangelists
These are the contact details Recipe Kits by Pasta Evangelists publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 0203 828 7042, email [email protected], address 230 York Way, London, N7 9AG, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2017-05-04. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (856 reviews) — a 1.8-star gap between its Trustpilot and Google scores.
Severity: 28% of this company’s 72 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (76 reviews record both dates).
Sector benchmark: delivery failed makes up 35% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 67 of this company’s 4,855 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Recipe Kits by Pasta Evangelists?
Delivery failed
25 reports · 35% of complaintsfalling“Order didnt arrive. Contacted via email - ignored. Contacted on app -ignored twice.”
2 readers marked this review helpful on Trustpilot.
“Awful charged me and never delivered.”
1 reader marked this review helpful on Trustpilot.
“My order was due 3 weeks ago and still has not been received.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
25 reports · 35% of complaintsfalling“Order didnt arrive. Contacted via email - ignored. Contacted on app -ignored twice.”
2 readers marked this review helpful on Trustpilot.
“Delivery of cook at home kit arrived a day late, all cold packs melted and everything was warm.”
2 readers marked this review helpful on Trustpilot.
“My order was due 3 weeks ago and still has not been received.”
1 reader marked this review helpful on Trustpilot.
Not as described
20 reports · 28% of complaintsrising since 2026-06“receiving undersized portions via Deliveroo.”
1 reader marked this review helpful on Trustpilot.
“Pasta nduja carbonara bland. Literally tastes of nothing.”
“Paid nearly £20 for Mac and cheese and it came underbaked in a creamy sauce.”
Delivery late
17 reports · 24% of complaintsfalling“Delivery of cook at home kit arrived a day late, all cold packs melted and everything was warm.”
2 readers marked this review helpful on Trustpilot.
“My order was due 3 weeks ago and still has not been received.”
1 reader marked this review helpful on Trustpilot.
“never received. Now over a week later later multiple calls, emails and requests for call backs all unanswered”
1 reader marked this review helpful on Trustpilot.
Faulty product
9 reports · 12% of complaintsfalling“Delivery of cook at home kit arrived a day late, all cold packs melted and everything was warm.”
2 readers marked this review helpful on Trustpilot.
“Last order arrived without the promised free bundle gift, one day late”
1 reader marked this review helpful on Trustpilot.
“I ordered a burrata salad tha came with mould, absolutely disgusting, I will never order from this place again!!!”
Other
8 reports · 11% of complaintsfalling“They told me when the menu would go live on the website and then it just never did.”
1 reader marked this review helpful on Trustpilot.
“Got meal on delivery and while it tasted ok it gave me terrible food poisoning.”
“The order was canceled an hour after I ordered it. No phone call to explain why.”
Compare Recipe Kits by Pasta Evangelists with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.