William May Jewellers : most-reported complaints
Automated analysis of 404 public Trustpilot reviews published 2023-07-03 to 2026-09-23. TrustScore 4.9 from 13,505 total reviews — see the Trustpilot page. Quick answer: is William May Jewellers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 30% of the 107 complaints identified. The second most common complaint was items not matching their description, representing 27% of reported issues. Delivery problems were also cited, with failed deliveries making up 17% of complaints and late deliveries accounting for 9%.
How to reach William May Jewellers
These are the contact details William May Jewellers publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0161 205 3575, email [email protected], address 192 Rochdale Road, Manchester, M407RA, GB.
The company claimed its Trustpilot profile on 2014-06-06, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 10 of 114 in Jeweler. We last checked this profile on 2026-09-23 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (283 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.6d) · 2026-08-15 (100%, 0.6d) · 2026-08-18 (100%, 0.6d) · 2026-08-21 (100%, 0.6d) · 2026-08-24 (100%, 0.6d) · 2026-08-27 (100%, 0.6d) · 2026-09-01 (100%, 0.7d) · 2026-09-04 (100%, 0.7d) · 2026-09-07 (100%, 0.7d) · 2026-09-11 (100%, 0.7d) · 2026-09-14 (100%, 0.7d) · 2026-09-17 (100%, 0.7d) · 2026-09-20 (100%, 0.7d) · 2026-09-23 (93%, 0.6d).
Severity: 8% of this company’s 107 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 5.9 days between the experience and publishing their negative review (163 reviews record both dates).
Measured reply time: across 333 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 333 company replies to negative reviews analysed, 45% engaged with the specific problem and 36% were generic templates.
6% of its 273 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 30% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 957 of this company’s 13,505 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about William May Jewellers ?
Faulty product
32 reports · 30% of complaintsfalling“the clasp/spring had broken”
The company replied on 2024-11-29: “Thank you for taking the time to share your experience with us. I am truly sorry to hear that you are disappointed with the service you received, especially after being such a valued customer. We…”
Our classifier read this reply as a deflection.
“stone had fallen out. I contacted them, they stated they would fix it but charge me”
The company replied on 2024-09-09: “Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. When you contacted us last week about the ring, our team offered assistance despite it being…”
Our classifier read this reply as a deflection.
“the parcel took longer to arrive than promised as it got lost, when it arrived the one sapphire stone in the setting was missing.”
The company replied on 2023-10-23: “Hi Sonet Cox, We are very sorry to hear you have had an issue with your new ring. The tracking advises your parcel is still in transit to us, once we have your ring back with us we will pass this on…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Not as described
29 reports · 27% of complaintssteady“Once I received the items it was completely different to the pictures I was sent”
The company replied on 2023-07-19: “Hi Adam, I am sorry you feel this way, the chain you received was certainly the same item that you received images of, so we are unclear as to what you felt the discrepancies were. This is the first…”
Our classifier read this reply as a deflection.
“doesn't match the image shown in website.”
The company replied on 2026-09-21: “Hi Nidhisha, We really appreciate you taking the time to let us know about your experience! We're delighted you found the quality of the ring to be excellent, Our team is always here to assist you…”
Our classifier read this reply as a template response.
“Ring is lovely it was sold as 9ct but can't find a hallmark any where on it”
The company replied on 2026-06-29: “Hi, Thank you for your feedback. We kindly ask you to reach out to us at [email protected] in regards to this. Thank you. -William May Jewellers”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
18 reports · 17% of complaintssteady“Never recieved.”
The company replied on 2026-01-22: “Hi David, We are very sorry to hear this. I'm unable to find any correspondence with you regarding this. Please reach out to us at [email protected] so we can look into this matter for you. -…”
Our classifier read this reply as a template response.
“Driver failed to deliver on selected day and put my personal Possesions at risk”
The company replied on 2024-12-19: “Hi Donald, Thank you for reaching out. We are very sorry to hear that our delivery partner failed to deliver your parcel on this occasion. This is certainly not the level of service we aim to deliver…”
Our classifier read this reply as a template response.
“Deliver man give for someone who don’t even know”
The company replied on 2024-09-02: “We're very sorry to hear that your parcel hasn't been delivered to you. This is not the experience we strive for, and we're committed to resolving this issue quickly. Please reach out to our customer…”
Our classifier read this reply as a template response.
Delivery late
10 reports · 9% of complaintsrising since 2025-09“The delivery took a long time, and the product looks different from the photos.”
The company replied on 2026-09-22: “Hi Wioleta, Thank you for taking the time to provide us with your valuable feedback. Our customer service team is always on and to help resolve any issues regarding you order, please don't hesitate…”
Our classifier read this reply as a template response.
“It didn't arrive and I emailed about it.”
The company replied on 2026-01-26: “Hi Barbara, We’re very sorry to hear about your experience and appreciate you taking the time to let us know. After reviewing your order, we can see that the issue occurred with one of our courier…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I am still waiting for my purchases”
The company replied on 2025-12-15: “Hi Julian, Thank you for reaching out. We are very sorry to hear this. Please reach out to us at [email protected] were our team is more than happy to assist is resolving this for you. -…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
8 reports · 8% of complaintssteady“the parcel took longer to arrive than promised as it got lost, when it arrived the one sapphire stone in the setting was missing.”
The company replied on 2023-10-23: “Hi Sonet Cox, We are very sorry to hear you have had an issue with your new ring. The tracking advises your parcel is still in transit to us, once we have your ring back with us we will pass this on…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I have contacted three times now after a £3000 purchased but received poor communication”
The company replied on 2025-11-10: “Hi David, Thank you for reaching out. We are happy to look into this for you but unfortunately, we are unable to see any email communications from you. If you still have any issues regarding your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Made initial contact but completely ignored after”
The company replied on 2025-07-16: “Hi Jamie, I am very sorry about this. I have looked into our records of this and can confirm that all messages from yourself have indeed been replied to with the last messages being on the 23rd June…”
Our classifier read this reply as a deflection.
Overcharging
7 reports · 6% of complaintsrising since 2025-09“Never recieved.”
The company replied on 2026-01-22: “Hi David, We are very sorry to hear this. I'm unable to find any correspondence with you regarding this. Please reach out to us at [email protected] so we can look into this matter for you. -…”
Our classifier read this reply as a template response.
“The item is very over priced thinking of sending it back”
The company replied on 2026-09-23: “Hi Susan, Thank you for sharing your valuable feedback. Our customer service team is always on hand to discuss in further detail via email, live chat or telephone. We are always here to help as best…”
Our classifier read this reply as a template response.
“You charge way too much compare to other companies out there”
The company replied on 2024-07-09: “Hi Ivan, Thank you for your feedback. Please reach out to us at [email protected] where one of our customer service agents would be happy to discuss this in further detail. -William May…”
Our classifier read this reply as a template response.
Compare William May Jewellers with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.