Oleaia: most-reported complaints
Automated analysis of 68 public Trustpilot reviews published 2025-10-09 to 2026-09-03. TrustScore 3 from 401 total reviews — see the Trustpilot page. Quick answer: is Oleaia legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with refund policies, with 17 out of 40 complaints citing refused refunds. Product description accuracy is another frequent concern, accounting for 16 reports where items did not match their listings. Delivery failures were noted in 11 cases, while 9 reviewers described receiving faulty products.
How to reach Oleaia
These are the contact details Oleaia publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address 213 N Market Street #1042, Wilmington, 19801, US.
The company claimed its Trustpilot profile on 2025-07-18 and last replied to a negative review on 2026-09-21. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
2.8 → 3.0 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (21%, 3.8d) · 2026-08-25 (21%, 3.8d) · 2026-08-28 (21%, 3.8d) · 2026-08-31 (21%, 3.8d) · 2026-09-03 (20%, 1.0d) · 2026-09-06 (21%, 0.9d) · 2026-09-09 (22%, 0.9d) · 2026-09-12 (22%, 0.9d) · 2026-09-15 (22%, 0.9d) · 2026-09-20 (21%, 0.9d) · 2026-09-24 (22%, 0.9d).
Severity: 55% of this company’s 40 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.7 days between the experience and publishing their negative review (39 reviews record both dates).
Review provenance: 30 company-invited reviews in the recent window average 4.63★, while 41 organic (uninvited) reviews average 1.29★.
Sector benchmark: refund refused makes up 42% of this company’s complaints vs a 13% median across 59 ranked companies in its sector.
Review velocity: 396 of this company’s 401 Trustpilot reviews (99%) were written in the last 12 months.
What are the most common complaints about Oleaia?
Refund refused
17 reports · 42% of complaintsrising since 2026-06“They refused refunds and only offered coupons, which are useless if the products aren't genuine”
4 readers marked this review helpful on Trustpilot.
“The product , Damask Oil, was nothing like what was advertised”
3 readers marked this review helpful on Trustpilot.
“More than a month has passed, but the parcel still hasn’t been dispatched, so I haven’t received it.”
3 readers marked this review helpful on Trustpilot.
Not as described
16 reports · 40% of complaintsfalling“I got rancid vegetable oil instead of the camelia oil I ordered.”
4 readers marked this review helpful on Trustpilot.
“The product , Damask Oil, was nothing like what was advertised”
3 readers marked this review helpful on Trustpilot.
“I ordered peppermint oil, instead I got a very expensive peanut”
3 readers marked this review helpful on Trustpilot.
Delivery failed
11 reports · 28% of complaintssteady“The product , Damask Oil, was nothing like what was advertised”
3 readers marked this review helpful on Trustpilot.
“no reply received to date”
3 readers marked this review helpful on Trustpilot.
“incorrect goods delivered, refusal to provide a proper refund”
2 readers marked this review helpful on Trustpilot.
Faulty product
9 reports · 22% of complaintsrising since 2026-06“They refused refunds and only offered coupons, which are useless if the products aren't genuine”
4 readers marked this review helpful on Trustpilot.
“I got rancid vegetable oil instead of the camelia oil I ordered.”
4 readers marked this review helpful on Trustpilot.
“I received my orders yesterday and they are all exactly same colour and taste rancid!!”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
4 reports · 10% of complaintsfalling“I purchased Neem seed oil, but upon receiving the product, I discovered it is mixed with sunflower oil.”
4 readers marked this review helpful on Trustpilot.
“Ils refusent de rembourser, meme si l article leur a ete retourne.”
3 readers marked this review helpful on Trustpilot.
“The report states that the product consists of 99.97% sunflower oil and contains only 0.03%”
The company replied on 2025-11-03: “Bonjour Josina, Merci pour votre retour détaillé. Nous comprenons vos préoccupations concernant les prix et la composition de nos produits. Nos tarifs sont fixés pour garantir une qualité constante…”
Our classifier read this reply as a template response.
Other
4 reports · 10% of complaintsrising since 2026-06“FAKE SHIT , FRAUD , MONEY SCAMMERS , HEALTH HAZARD”
3 readers marked this review helpful on Trustpilot.
“Oleaia is just a BIG SCAM.”
2 readers marked this review helpful on Trustpilot.
“Do not give them your money they will ghost you only”
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-03.