Hygiene4less: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2022-05-29 to 2026-08-11. TrustScore 4.9 from 831 total reviews — see the Trustpilot page. Quick answer: is Hygiene4less legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 57% of the 7 complaints identified in 160 reviews. Support unreachable was the second most common concern, representing 29% of the complaints. Specific examples include items arriving with leaks and a lack of response to customer emails. No clear trend could be established for these issues due to the low number of reviews.
How to reach Hygiene4less
These are the contact details Hygiene4less publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01284 810 887, email [email protected], address Unit A3, Risby Business Park, Risby, IP28 6RD, GB.
The company claimed its Trustpilot profile on 2019-10-22 and uses Trustpilot’s paid features. Trustpilot ranks it 6 of 57 in Cleaning Products Supplier. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (5 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
What their policy promises
delivery promise: £90+
“Free Delivery on all orders over £90+ vat.”
delivery promise: same day
“Most dispatched same day!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
7% of its 149 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 57% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 25 of this company’s 831 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Hygiene4less?
Faulty product
4 reports · 57% of complaints“The item was leaking when it was delivered. I emailed about it but no one has got back to me”
The company replied on 2023-09-11: “We are very sorry to hear about this item which has leaked. We have contacted you in response to this item to investigate further.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“This has an awful strong smell that takes several washes to remove and whatever it contains makes my hands sting.”
The company replied on 2023-08-08: “We're very sorry to hear that you disliked the product. The product you purchased is one of our best sellers so we are surprised by the comment regarding the smell. We will investigate with the…”
Our classifier read this reply as a template response.
“they just fall apart. Don’t fit in the dispenser and they also won’t come out.”
The company replied on 2023-03-20: “Thank you for the review. Naturally, we are very disappointed to understand that the Biodegradable wipes are not to your satisfaction. We will address this with the supplier. In the meantime, I can…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unreachable
2 reports · 29% of complaints“never heard back very disappointing”
The company replied on 2024-08-27: “Hello, your order was dispatched on the 19th August and delivered to you on the 20th August. Unfortunately, your email sent at 8pm on 22nd August ended up in our SPAM folder and so this was missed by…”
Our classifier read this reply as a substantive response.
“The item was leaking when it was delivered. I emailed about it but no one has got back to me”
The company replied on 2023-09-11: “We are very sorry to hear about this item which has leaked. We have contacted you in response to this item to investigate further.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Compare Hygiene4less with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.