Minted New York: most-reported complaints
Automated analysis of 246 public Trustpilot reviews published 2022-09-08 to 2026-09-04. TrustScore 4.9 from 3,338 total reviews — see the Trustpilot page. Quick answer: is Minted New York legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 37% of the 46 complaints identified in 246 reviews. Delivery delays were the second most common concern, cited in 26% of complaints, while delivery failures and products not matching their descriptions followed. The number of reports regarding faulty products and late deliveries has been rising, whereas complaints about failed deliveries and inaccurate descriptions have been falling.
The company claimed its Trustpilot profile on 2021-01-05. Trustpilot ranks it 4 of 292 in Clothing Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-02 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 4% of this company’s 46 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 18.9 days between the experience and publishing their negative review (50 reviews record both dates).
What their policy promises
support availability: email
“International orders please send an email to [email protected] and we will do our best to take care of you!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +83/-26 lines; added: Previous | Free US Shipping on Orders Over $150.; removed: Minted New York | Enter password (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 184 company-invited reviews in the recent window average 4.87★, while 23 organic (uninvited) reviews average 4.83★.
58% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 37% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 47 of this company’s 3,338 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Minted New York?
Faulty product
17 reports · 37% of complaintsrising since 2024-12“The main issue I have is with the packaging. First, its really hard to open them, especially when running and during a race.”
2 readers marked this review helpful on Trustpilot.
“Hat seems cheap. Not happy at all”
1 reader marked this review helpful on Trustpilot.
“the quality seemed to go down.”
1 reader marked this review helpful on Trustpilot.
Delivery late
12 reports · 26% of complaintsrising since 2024-12“the gels took 20 days to get to me.”
1 reader marked this review helpful on Trustpilot.
“It is April 22nd now, no sign of my package, I am not gonna be at my current address for the summer and will have no way of getting my package.”
1 reader marked this review helpful on Trustpilot.
“My hoody still hasn’t shipped. I ordered it on 1/31/25”
Delivery failed
9 reports · 20% of complaintsfalling“I’m yet to receive my order which I paid for weeks ago.”
“I paid $100 for the NYC marathon hoodie but it was never shipped to me”
“My package never arrived and also minted contacted me themselves and said if your package has still no arrived by Thursday November 30.then they’ll contact me back but they never did”
Not as described
7 reports · 15% of complaintsfalling“I expected the material to feel better than a cheap polyester and iron on print”
“Sizing on the hoodie was off. I had ordered medium before, but this time around medium was significantly smaller.”
“quality doesnt match price”
Support unreachable
3 reports · 6% of complaintsfalling“have email customer service and have not received an email back regarding me order”
“My order hasnt arrived yet, its been 2 weeks now”
“no answer received”
Support unhelpful
2 reports · 4% of complaintsrising since 2024-12“my product come defective. I emailed their support and they responded to me the best day requesting images which I sent and then I never heard back from them”
“it's been almost 2 months and I'm yet to actually see it”
Compare Minted New York with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.