Epolos.com: most-reported complaints
Automated analysis of 220 public Trustpilot reviews published 2018-03-27 to 2026-09-01. TrustScore 4.8 from 2,100 total reviews — see the Trustpilot page. Quick answer: is Epolos.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 46% of the 22 identified complaints. Faulty products were the second most common issue, cited in 23% of complaints, followed by late delivery at 18%. Misleading pricing was reported in 9% of the complaints. A trend cannot be established yet due to not enough reviews.
How to reach Epolos.com
These are the contact details Epolos.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 353-7656, email [email protected], address Farm to Market 685 401, Pflugerville, 78660, US.
The company claimed its Trustpilot profile on 2018-03-23, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-03. Trustpilot ranks it 5 of 47 in Printed Clothing Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (80%, 105.5d) · 2026-09-02 (80%, 105.5d) · 2026-09-08 (80%, 105.5d) · 2026-09-12 (80%, 105.5d) · 2026-09-18 (80%, 105.5d).
Severity: 0% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 30 Days
“Returns are accepted if returned with a valid RA# to the warehouse of origin within 30 Days of ship date.”
refund window: 5-15 Business Days
“Please allow 5-15 Business Days from receipt of returned merchandise for credit to be issued.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +3/-2 lines; added: Our Customers Absolutely LOVE Us! Rated 4.8 Out of 5 with Nearly 2,100 Reviews! | Our Customers Absolutely LOVE Us! • Rated 4.8 Out of 5 with Nearly 2,100 Reviews! • Free Shipping Over $100; removed: Customized Shirts & Apparel With All Inclusive Pricing! - FAST, Friendly Service! | Customized Shirts & Apparell With All Inclusive Pricing! - FAST, Friendly Service! (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 24 company replies to negative reviews analysed, 25% engaged with the specific problem and 63% were generic templates.
Review provenance: 181 company-invited reviews in the recent window average 4.89★, while 21 organic (uninvited) reviews average 4.76★.
53% of its 200 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 46% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 81 of this company’s 2,100 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Epolos.com?
Not as described
10 reports · 46% of complaints“apparently I was sent some sort of navy blue.”
The company replied on 2026-07-07: “Thank you for the opportunity and feedback!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I ordered the black Polo T-shirt but it outcoming is like dark grey instead of black color.”
The company replied on 2024-05-07: “Thank you for allowing us to send you replacement shirts that will resolve your issue. We appreciate the opportunity to fix this with your assistance.”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“However, the size of the female shirts was WAY OFF. They are way too small.”
The company replied on 2022-08-25: “If you'd like to call or email me I'm sure we can work out something to get you larger size shirts. Each manufacturer makes female sizes smaller and differently. We do also put the size charts on our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
5 reports · 23% of complaints“size and tshirt model , not good , we never used it , no one like and not fit at all”
The company replied on 2025-11-17: “Tulsi, we are very sorry that you did not like the garment you chose on our website. We did reach out and offer to work with you on a potential re-print. We have not had any other complaints on this…”
Our classifier read this reply as a substantive response.
“there were visible snags in the fabric”
The company replied on 2026-07-07: “Thank you for the opportunity and feedback!”
Our classifier read this reply as a template response.
“the logo shrank when washed and dried.”
The company replied on 2026-07-07: “Thank you for the opportunity and feedback!”
Our classifier read this reply as a template response.
Delivery late
4 reports · 18% of complaints“Order still hasn’t shipped. Takes way to long to ship an order.”
“my order was not delivered when it’s says and I am still waiting on my order”
The company replied on 2026-07-03: “Hey Patrice, we are sorry your order was not delivered when you believe it would be. We find no record of you in our system, and have requested information on this review multiple times. Please let…”
Our classifier read this reply as a deflection.
“Its been weeks and still not received the product I was told would arrive 7 to 10 days after purchase.”
The company replied on 2026-07-07: “Thank you for the opportunity and feedback!”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 9% of complaints“Next I received an email saying I need to buy 12 piece of same item.”
The company replied on 2022-11-04: “Hi Oscar. We do not have a minimum of the same item. We only have a minimum for the entire order (12) and you can mix and match anything you like. I'm not sure what messaging you are seeing that says…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I asked to cancel and was told I would have to pay because you already ordered the shirts even though I hadn’t approved the design artwork.”
The company replied on 2025-11-17: “Bobbi, We are disappointed that you were not happy with our customer service. When you place an order with our company, we do order the garments as that allows us to offer the quick turnaround times…”
Our classifier read this reply as a deflection.
Compare Epolos.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.