Red Tuna Shirt Club: most-reported complaints
Automated analysis of 267 public Trustpilot reviews published 2017-12-11 to 2026-08-16. TrustScore 4.9 from 3,461 total reviews — see the Trustpilot page. Quick answer: is Red Tuna Shirt Club legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 36% of the 55 identified complaints. Faulty products are the second most common issue, cited in 31% of complaints. Delivery failures and late deliveries represent smaller portions of the feedback, at 13% and 6% respectively. Trends indicate that reports of items not matching descriptions and delivery issues are rising, while faulty product complaints are falling.
How to reach Red Tuna Shirt Club
These are the contact details Red Tuna Shirt Club publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-411-1704, email [email protected].
The company claimed its Trustpilot profile on 2017-07-24 and uses Trustpilot’s paid features. Trustpilot ranks it 4 of 49 in Printed Clothing Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Severity: 7% of this company’s 55 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 13.8 days between the experience and publishing their negative review (39 reviews record both dates).
What their policy promises
refund window: 30 days
“If you receive a shirt and need an exchange, you may return the original shirt within 30 days of receipt”
refund window: 30 days
“If you receive a shirt and need an exchange, you may return the original shirt within 30 days of receipt and we will ship you a new size immediately upon receipt of the original.”
refund window: customer pays
“Please note: Customer must pay for the return shipping on exchanges and returns.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: FALL SALE! Save $5 off any new subscription with code FALL5$; removed: LABOR DAY SALE! Save $10 off any new subscription with code LD2026 (snapshot)
- 2026-09-08: +1/-1 lines; added: LABOR DAY SALE! Save $10 off any new subscription with code LD2026; removed: Summer Sizzle Sale! Save $5 off any order with discount code SIZZLE5$ (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 51 negative reviews that received a public reply, the median wait was 0.5 days — the company profile reports an average of under a day.
Reply quality: of 51 company replies to negative reviews analysed, 67% engaged with the specific problem and 12% were generic templates.
53% of its 187 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 36% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 315 of this company’s 3,461 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Red Tuna Shirt Club?
Not as described
20 reports · 36% of complaintsrising since 2024-10“Shirts for for fishing shirts are way to thick”
The company replied on 2024-08-28: “Hi Daniel, thank you so much for your feedback! I’m sorry to hear that the shirt thickness wasn’t quite what you were expecting. We really value your input and want to make sure you’re completely…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Did not ship color of shirt requested. Color shown on website is not color received.”
“I received long sleeved shirts! I wanted short sleeves!”
The company replied on 2025-06-12: “Hi Bryan, we are currently running a promotion where you get 1 free shirt with a new subscription. Unfortunately, we are very low in inventory in 5XL shirts, so the long sleeve shirt you received was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
17 reports · 31% of complaintsfalling“One wash and hems curled and unraveled.”
The company replied on 2018-07-05: “Mr. Hobbs, we are very sorry for your experience. We take great pride in our customer service so I am surprised to hear you did not receive a response. However I did want you to know that while our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“The T shirts shrink. I 99.9% wash my laundry in cold water as I did the T shirt I purchased”
1 reader marked this review helpful on Trustpilot.
“the quality is off.”
1 reader marked this review helpful on Trustpilot.
Delivery failed
7 reports · 13% of complaintsrising since 2024-10“I was to have received two long sleeve shirts and receives one long and one short.”
1 reader marked this review helpful on Trustpilot.
“I still have not received my first 2 orders”
The company replied on 2024-01-15: “Hi D’Anthony, after looking more into this further, it looks like your first order contained a shirt that was out of stock, causing a delay. We should have communicated this to you earlier, and…”
Our classifier read this reply as a substantive response.
It promised: refund.
“We have not received his first shirt”
Delivery late
3 reports · 6% of complaintsrising since 2024-10“They could not ship my shirt for awhile because they could not understand the address”
The company replied on 2025-06-04: “Hi Michael, Thanks for your review. We totally understand how frustrating delays can be and really appreciate your patience. I’m glad the shipping address got updated — the original one had a city…”
Our classifier read this reply as a substantive response.
“waiting almost 2 months in on my current year subscription”
The company replied on 2024-04-29: “Hi Torie, we haven't made any changes with shipping policies, so our customers generally receive their shirts between the 5th and the 10th of the month. With your last subscription, it looks like you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Shirts are not being delivered at requested times”
Overcharging
3 reports · 6% of complaintsrising since 2024-10“I ordered shirts with pockets and got sent 3 shirts without pockets.”
“the price for the shirts are too high”
“$41 a shirt is way too high.”
The company replied on 2022-06-14: “Hi Jonathan, our long sleeve UPF-50 performance shirts are in the general price range as many of our larger brandname competitors. Unfortunately, our smaller, family-owned, veteran-owned company…”
Our classifier read this reply as a deflection.
Support unhelpful
2 reports · 4% of complaintsfalling“One wash and hems curled and unraveled.”
The company replied on 2018-07-05: “Mr. Hobbs, we are very sorry for your experience. We take great pride in our customer service so I am surprised to hear you did not receive a response. However I did want you to know that while our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Shirt came it was stained and i was told someone would look into it and never did”
The company replied on 2021-05-27: “Hi Donna, I'm sorry that you received a stained shirt. It is our policy to replace any shirt that is defective or damaged in any way. We have reached out to you via email and will be shipping a…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Compare Red Tuna Shirt Club with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.