Bulo: most-reported complaints
Automated analysis of 244 public Trustpilot reviews published 2022-05-13 to 2026-09-20. TrustScore 4.9 from 1,434 total reviews — see the Trustpilot page. Quick answer: is Bulo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 30% of the 10 complaints identified in 244 reviews. Other frequently mentioned concerns include items not matching their online description, sizing problems with final sale items, and late deliveries despite paid priority shipping. Each of these specific issues was reported by two or three reviewers, representing 20% to 30% of the total complaints. No clear trend could be established for any of these issues due to the low volume of reviews.
How to reach Bulo
These are the contact details Bulo publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 415-255-4939, email [email protected], address 418 Hayes St., San Francisco, 94102, US.
The company claimed its Trustpilot profile on 2021-10-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 1 of 70 in Shoe Store. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (33%, 7.0d) · 2026-09-15 (33%, 7.0d) · 2026-09-18 (33%, 7.0d) · 2026-09-21 (25%, 7.0d) · 2026-09-24 (25%, 7.0d).
What their policy promises
refund window: 14 days
“we will gladly accept your timely return of unworn and unused merchandise within 14 days of delivery.”
refund window: 14 days
“we will gladly accept your timely return of unworn and unused merchandise within 14 days of purchase.”
refund window: 5 years
“Gift Cards cannot be returned and expire within 5 years from the issued date.”
refund window: 1-5 business days
“After receiving your return, we will credit your account the same business day, however, this refund may take 1-5 business days to appear on your credit card statement”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
47% of its 224 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 30% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 286 of this company’s 1,434 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Bulo?
Faulty product
3 reports · 30% of complaints“The craftmanship and quality of the leather was horrific”
“NOT COLOR ONLINE- (light pinkish beige) which I chose to match some clothes. came and are light /medium brown”
The company replied on 2023-08-31: “Hello Sheree, This is Enrico the owner of Bulo Shoes. I'm very sorry about your experience with this order. The slip-on Sham by Trippen, it does fit a little large but you can return for a full…”
Our classifier read this reply as a substantive response.
It promised: refund.
“it does hurt my feet a bit hoping it will go away”
Not as described
2 reports · 20% of complaints“NOT COLOR ONLINE- (light pinkish beige) which I chose to match some clothes. came and are light /medium brown”
The company replied on 2023-08-31: “Hello Sheree, This is Enrico the owner of Bulo Shoes. I'm very sorry about your experience with this order. The slip-on Sham by Trippen, it does fit a little large but you can return for a full…”
Our classifier read this reply as a substantive response.
It promised: refund.
“for a large size stocking, these were extremely narrow in the calf”
Other
2 reports · 20% of complaints“The boots I bought were huge and did not fit … final sale no returns or exchanges”
“Did not receive any txt message or email order confirmation almost a whole day after placing an order”
The company replied on 2022-05-16: “Hi A.Tin, our sincerest apologies for the confirmation email. Your order was definitely shipped to you. We will reach out to you personally to resolve this email issue. Thank you for your patience…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
2 reports · 20% of complaints“Paid for priority shipping two day delivery and won't be arriving for five days.”
“Ups was delayed 4 days to pick up. I’m still waiting for the boots.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.