Hommix UK - Water Filtration: most-reported complaints
Automated analysis of 180 public Trustpilot reviews published 2025-07-25 to 2026-09-16. TrustScore 4.9 from 673 total reviews — see the Trustpilot page. Quick answer: is Hommix UK - Water Filtration legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 50% of the 8 complaints identified in the 180 reviews analyzed. Delivery failures were the next most common concern, representing 25% of the complaints. Specific examples included magnets that were not strong enough to hold products securely and filters that were not delivered. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Hommix UK - Water Filtration
These are the contact details Hommix UK - Water Filtration publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 113 9292, email [email protected], address 436-438 Green Lanes, Palmers Green, N13 5XG, GB.
The company claimed its Trustpilot profile on 2018-11-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-10 — more than six months ago. Trustpilot ranks it 3 of 14 in Water Purification Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 2.3d) · 2026-08-15 (100%, 2.3d) · 2026-08-18 (100%, 2.3d) · 2026-08-28 (100%, 2.3d) · 2026-08-31 (100%, 2.3d) · 2026-09-03 (100%, 1.0d) · 2026-09-06 (100%, 1.0d) · 2026-09-09 (100%, 1.0d) · 2026-09-12 (100%, 1.0d) · 2026-09-15 (100%, 1.0d) · 2026-09-18 (100%, 0.7d) · 2026-09-21 (100%, 0.7d).
What their policy promises
delivery promise: Free on all orders (UK Mainland Only)
“Free Delivery on All Orders (UK Mainland Only)”
delivery promise: Next Working Day on orders over £50 (UK Mainland Only)
“Free Next Working Day Delivery on Orders Over £50 (UK Mainland Only)”
delivery promise: Next Working Day for orders above £50
“Free Next Working Day delivery for orders above £50.”
support availability: Pre & Post Sales Support
“Friendly & Helpful Pre & Post Sales Support”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
14% of its 162 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 50% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 155 of this company’s 673 Trustpilot reviews (23%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Hommix UK - Water Filtration?
Faulty product
4 reports · 50% of complaints“the magnet does not seem strong enough to hold it securely in place”
The company replied on 2026-09-17: “Hi Claverius, Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear that you’re happy with the overall quality, finish and build of your Riva 3-Way Tap. We’re…”
“magnetic spring mixer isn't great as it can be easily knocked which then hoses down the wider kitchen environment.”
The company replied on 2026-06-30: “Hello Terry, Thank you for taking the time to leave us your feedback. We're really pleased to hear that you like the look of the tap, although we're sorry to hear the magnetic pull-down feature…”
Our classifier read this reply as a template response.
“Already fallen apart and leaks”
The company replied on 2026-03-10: “Hi Hannah (Hanim), Thank you for your review. We’re sorry to hear about the issue you mentioned. We can see that you purchased five different ceramic water and coffee bottles and this is the first…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
2 reports · 25% of complaints“Filter not delivered”
The company replied on 2026-09-17: “Hello Richard, Thank you for taking the time to leave your review. Our team looked into this yesterday and unfortunately found that Royal Mail had delivered your parcel to a different address. There…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Haven’t received item”
The company replied on 2025-09-18: “Hi Andrew, Thank you for your review. We’ve looked into this and can confirm your order was dispatched on the 8th of September due to the weekend. The courier attempted delivery on the 11th and 13th…”
Our classifier read this reply as a deflection.
Compare Hommix UK - Water Filtration with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.