MatchKicks.com: most-reported complaints
Automated analysis of 190 public Trustpilot reviews published 2023-04-26 to 2026-09-14. TrustScore 4.8 from 639 total reviews — see the Trustpilot page. Quick answer: is MatchKicks.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late delivery and faulty products, each accounting for 27% of the 22 complaints identified. Additionally, 23% of complaints cite items not matching their online descriptions, while 18% mention unreachable customer support. These findings are based on an analysis of 190 reviews from April 2023 to September 2026. No specific trend could be established for these issues due to the limited number of reviews.
How to reach MatchKicks.com
These are the contact details MatchKicks.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 844-234-5684, email [email protected].
The company claimed its Trustpilot profile on 2025-03-02, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 1 of 16 in Streetwear Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.8 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (100%, 10.9d) · 2026-09-06 (100%, 9.3d) · 2026-09-09 (100%, 8.0d) · 2026-09-12 (100%, 8.0d) · 2026-09-15 (100%, 8.0d) · 2026-09-24 (100%, 8.0d).
Severity: 14% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (27 reviews record both dates).
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 13.6 days — the company profile reports an average of 8 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 26 company replies to negative reviews analysed, 62% engaged with the specific problem and 35% were generic templates.
61% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 27% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 435 of this company’s 639 Trustpilot reviews (68%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about MatchKicks.com?
Delivery late
6 reports · 27% of complaints“still not dispatched them”
The company replied on 2025-03-02: “Just saw this! We recently claimed our Trustpilot account and want to make things right. With 100K+ happy customers, we care about your experience! Email [email protected] or text…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was given the runaround.”
The company replied on 2025-03-02: “Jessica ~ I’m really sorry I’m just seeing this now. We only recently claimed our Trustpilot account, but that’s no excuse—I wish I had seen this sooner. If there’s anything I can do to make it up to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Well I haven't received my items yet and I ordered on Nov 28th.”
The company replied on 2025-12-24: “Hey Keith, did you get your items yet? I saw the mint was a few days on backorder, but it should have NOT affected the promised delivery date. Let me know please asap! ~kody (owner)”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
6 reports · 27% of complaints“assured me that she would make it right and then nothing”
The company replied on 2025-11-22: “Hey Arthur, thanks for giving us a second chance and glad to see you continue ordering from us after this one bad experience! You've been a great customer and appreciate your business! ~ Michelle”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The spelling on the tshirt was incorrect.”
The company replied on 2025-03-02: “Hey there! We’re just now seeing this since we recently claimed our Trustpilot account. We truly want to make this right! With 100K+ happy customers, we strive for a 5-star experience. Shoot us an…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“collar tore the material is really cheap”
The company replied on 2026-06-17: “Hi Mike, We're sorry to hear about your experience. This is definitely not the quality standard we aim for, and we'd appreciate the opportunity to look into this further. Could you please reach out…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
5 reports · 23% of complaints“What you see online is not what is delivered”
The company replied on 2023-11-21: “Hello thanks for sharing your concerns could you send a picture to [email protected] just checked the sneaker we should be able to hit colors or get close also processed a refund for you.”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“what I received versus what I ordered and seen on the website does not match”
The company replied on 2025-03-02: “I’m so sorry this slipped through the cracks. We just got access to our Trustpilot account, and I hate that I’m only seeing this now. I know it’s been a while, but I’d really like to make it up to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Instead of bright orange lettering, it was almost pink”
The company replied on 2023-11-05: “Money MIke please send me an email an [email protected] so we can look up your order we should be able to hit orange that is interesting. Please send me a pick at [email protected] and we will…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Support unreachable
4 reports · 18% of complaints“still not dispatched them”
The company replied on 2025-03-02: “Just saw this! We recently claimed our Trustpilot account and want to make things right. With 100K+ happy customers, we care about your experience! Email [email protected] or text…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“assured me that she would make it right and then nothing”
The company replied on 2025-11-22: “Hey Arthur, thanks for giving us a second chance and glad to see you continue ordering from us after this one bad experience! You've been a great customer and appreciate your business! ~ Michelle”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The spelling on the tshirt was incorrect.”
The company replied on 2025-03-02: “Hey there! We’re just now seeing this since we recently claimed our Trustpilot account. We truly want to make this right! With 100K+ happy customers, we strive for a 5-star experience. Shoot us an…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
2 reports · 9% of complaints“Still no shirts.”
The company replied on 2025-03-02: “Hey, I just saw this, and I feel awful that we missed it. We just recently claimed our Trustpilot account, and I hate that you had a bad experience. Even though it’s been a while, I’d love the chance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“they only refunded me for the item and not the shipping I spent on an item I didn’t even order”
The company replied on 2023-05-27: “Hello I agree I just bought some apparel from a company and paid for express shipping and they did not get in there in time and did not want to refund me the shipping. Please email me ( Jose) at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Refund refused
2 reports · 9% of complaints“What you see online is not what is delivered”
The company replied on 2023-11-21: “Hello thanks for sharing your concerns could you send a picture to [email protected] just checked the sneaker we should be able to hit colors or get close also processed a refund for you.”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“they only refunded me for the item and not the shipping I spent on an item I didn’t even order”
The company replied on 2023-05-27: “Hello I agree I just bought some apparel from a company and paid for express shipping and they did not get in there in time and did not want to refund me the shipping. Please email me ( Jose) at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.