The Whizzer Co.: most-reported complaints
Automated analysis of 284 public Trustpilot reviews published 2023-06-04 to 2026-09-23. TrustScore 4.8 from 1,135 total reviews — see the Trustpilot page. Quick answer: is The Whizzer Co. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, with 22 out of 33 identified complaints citing this issue. Another common concern is that items are not as described, accounting for 7 reports. The remaining 3 complaints fall under other categories, such as difficulties with product design.
The company claimed its Trustpilot profile on 2021-02-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 14 of 73 in e-Commerce Service. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (80%, 25.8d) · 2026-08-15 (83%, 20.6d) · 2026-08-18 (83%, 20.6d) · 2026-08-24 (83%, 20.6d) · 2026-08-27 (83%, 20.6d) · 2026-08-31 (83%, 20.6d) · 2026-09-03 (83%, 20.6d) · 2026-09-08 (83%, 20.6d) · 2026-09-12 (83%, 20.6d) · 2026-09-15 (83%, 20.6d) · 2026-09-18 (83%, 20.6d) · 2026-09-21 (83%, 20.6d) · 2026-09-24 (86%, 17.2d).
Severity: 0% of this company’s 33 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 21.1 days between the experience and publishing their negative review (38 reviews record both dates).
Measured reply time: across 37 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of 17 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 37 company replies to negative reviews analysed, 51% engaged with the specific problem and 8% were generic templates.
Review provenance: 109 company-invited reviews in the recent window average 4.76★, while 148 organic (uninvited) reviews average 4.87★.
14% of its 228 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 364 of this company’s 1,135 Trustpilot reviews (32%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Whizzer Co.?
Faulty product
22 reports · 67% of complaints“in practise it didn’t work- the funnel part rests inside the main bottle - not securely”
The company replied on 2026-04-28: “Hi Nicola, so sorry to read this awful story as this is definitely not what should be happening! I simply wouldn't have a business or product that's so popular and used by all ages and needs if this…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The spout does not stay locked in to the actually bottle itself, resulting in a soaking.”
1 reader marked this review helpful on Trustpilot.
“Do not use the funnel supplied as it cannot cope with the urine flow”
The company replied on 2024-10-10: “Hello, wow what a sad review to read as the inventor of a product that’s helping so many people. I’m sorry to see it’s evoked such a negative reaction for you. From reading this I can only assume…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Not as described
7 reports · 21% of complaints“This is not the case as the spout has to be pinched off and stored inside the main part”
The company replied on 2024-12-02: “Thank you for taking the time to share your feedback Karen. I apologise if any replies came across as patronising. My intention is to always provide comprehensive and informative answers to every…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Do not use the funnel supplied as it cannot cope with the urine flow”
The company replied on 2024-10-10: “Hello, wow what a sad review to read as the inventor of a product that’s helping so many people. I’m sorry to see it’s evoked such a negative reaction for you. From reading this I can only assume…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“not a great buy, it’s just not big enough”
The company replied on 2024-05-12: “Hi Laura, it's such a shame that you've based the 1* review on capacity as I could have sorted that for you and you'd have received a resolution plus the new sized 1 litre whizzer. Bladder capacity…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
3 reports · 9% of complaints“My only concern is what to do with the wet funnel as you can't get the lid on unless you remove it or push it inside. Messy.”
The company replied on 2025-09-01: “Hi Ruth, great to hear you found the whizzer easy to use. When purchasing you have the choice to add a bag to keep the Whizzer and spout in and instructions recommend to keep some tissues in there as…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“its needlessly fiddly to put together and take apart”
The company replied on 2025-07-27: “Thanks for your feedback. The design is actually intended to be simple enough for a 5-year-old to put together, so I’m sorry to hear you found it needlessly fiddly. If you’d reached out to me…”
Our classifier read this reply as a deflection.
“Difficult to hold in place. Needs a handle.”
The company replied on 2024-09-11: “Thanks for your feedback the new Whizzer has a handle in the design due to be released in 2025. I take on all feedback to develop my business to be the best it can be, usually people email me…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare The Whizzer Co. with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.