Malford of London: most-reported complaints
Automated analysis of 61 public Trustpilot reviews published 2019-03-28 to 2026-01-27. TrustScore 2.4 from 66 total reviews — see the Trustpilot page. Quick answer: is Malford of London legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 13 out of 31 identified complaints citing this issue. Delivery failures and refused refunds are also frequent concerns, each accounting for 8 reports among the analyzed reviews. Additionally, 7 reviewers mentioned that refunds were delayed, often noting a lack of communication regarding their returned items.
How to reach Malford of London
These are the contact details Malford of London publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected], address Elmsbridge Farm, Edenbridge, TN87PR, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-04-26. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.4★ on Google (0 reviews)
Severity: 32% of this company’s 31 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (29 reviews record both dates).
What their policy promises
refund window: 30 days — meanwhile 7 reviewers in our census window reported refund delays.
“You have 30 days from the day of order confirmation to return your items.”
refund window: 14 days — meanwhile 7 reviewers in our census window reported refund delays.
“It can take up to 14 days for your return to be fully processed”
refund window: £3.99 — meanwhile 7 reviewers in our census window reported refund delays.
“If you have chosen to use the return shipping label included in your parcel £3.99 will be deducted from your refund to cover the cost of this service.”
refund window: prepaid label price, taxes and duties — meanwhile 7 reviewers in our census window reported refund delays.
“Please note that the prepaid label price, as well as any taxes and duties incurred, will be deducted from your refund.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-08.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unreachable makes up 42% of this company’s complaints vs a 15% median across 116 ranked companies in its sector.
Review velocity: 10 of this company’s 66 Trustpilot reviews (15%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Malford of London?
Support unreachable
13 reports · 42% of complaints“more than three weeks now since product is delivered back to them but neither they refund anything nor they respond to my emails”
3 readers marked this review helpful on Trustpilot.
“Not getting a refund for returns. Its awful/ No phone number and emails don't get replied to.”
2 readers marked this review helpful on Trustpilot.
“No phone number available, no response to emails!”
2 readers marked this review helpful on Trustpilot.
Delivery failed
8 reports · 26% of complaints“Now they are refusing to supply the missing shirt. Terrible.”
2 readers marked this review helpful on Trustpilot.
“they misplaced some of the items and had to b chased several times for the refund”
1 reader marked this review helpful on Trustpilot.
“never received the suits, and emails to company were ignored.”
Refund refused
8 reports · 26% of complaints“I returned an item to them and they are refusing to refund my money.”
3 readers marked this review helpful on Trustpilot.
“Now they are refusing to supply the missing shirt. Terrible.”
2 readers marked this review helpful on Trustpilot.
“Not getting a refund for returns. Its awful/ No phone number and emails don't get replied to.”
2 readers marked this review helpful on Trustpilot.
Refunds delayed
7 reports · 23% of complaints“more than three weeks now since product is delivered back to them but neither they refund anything nor they respond to my emails”
3 readers marked this review helpful on Trustpilot.
“they misplaced some of the items and had to b chased several times for the refund”
1 reader marked this review helpful on Trustpilot.
“1.5 weeks later no refund and 4 days without a response”
1 reader marked this review helpful on Trustpilot.
Delivery late
4 reports · 13% of complaints“Shop website says still being prepared for delivery , after a week !!!!!!!”
1 reader marked this review helpful on Trustpilot.
“sent 5 e mails asking for return address. NO response at all”
“which still hasn't shipped, and I have received no response from the customer service team.”
Faulty product
3 reports · 10% of complaints“One of the items was of rather poor quality. When I tried to return this item, the platform just stopped responding altogether.”
2 readers marked this review helpful on Trustpilot.
“sent 5 e mails asking for return address. NO response at all”
“Bought a pair of Fendi sunglasses at the end of Feb - they fell off my head on the floor and broke and Malford of London will do nothing as its my fault.”
Compare Malford of London with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-08.