APC Workwear: most-reported complaints
Automated analysis of 186 public Trustpilot reviews published 2017-11-22 to 2026-09-17. TrustScore 5 from 771 total reviews — see the Trustpilot page. Quick answer: is APC Workwear legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late delivery, faulty products, and items not matching their description. These three categories each account for 36% of the 11 complaints identified in the 186 reviews analyzed. Specific examples include receiving items with incorrect logos and experiencing long wait times. A clear trend for these issues cannot be established due to the limited number of reviews.
How to reach APC Workwear
These are the contact details APC Workwear publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0117 9533135, email [email protected], address APC House, 41-43 Bedminster Down Road, Bristol, BS13 7AB, GB.
The company claimed its Trustpilot profile on 2013-06-24 and uses Trustpilot’s paid features. Trustpilot ranks it 4 of 56 in Safety and Work Wear Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (42 reviews)
TrustScore over time
5.0 → 5.0 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
20% of its 167 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 36% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 66 of this company’s 771 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about APC Workwear?
Delivery late
4 reports · 36% of complaints“Took extremely long and the quality very bad”
The company replied on 2024-12-24: “So sorry to hear you had a bad experience with us Tomasz. I understand we initially had a stock shortage of your ordered garments and we unable to reach you to discuss. These were then replaced with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Unfortunately I waited 11 days and called to chase but I was told by Ollie I had to approve them”
“One of the tops also had a hole in which I was told a new one would be sent out as soon as possible 5/6 weeks we are still waiting for it to arrive”
The company replied on 2019-09-19: “Hi Lauren I'm so sorry to hear about your bad experience with us. We always pride ourselves on putting the customer first and doing everything we can to sort out any discrepancies, so it's important…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Faulty product
4 reports · 36% of complaints“Took extremely long and the quality very bad”
The company replied on 2024-12-24: “So sorry to hear you had a bad experience with us Tomasz. I understand we initially had a stock shortage of your ordered garments and we unable to reach you to discuss. These were then replaced with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Already has a hole by the seam on front pocket after wearing for only a week.”
The company replied on 2024-02-06: “So sorry to hear this Kerry. I've spoken to our sales team and we don't have any correspondence regarding this, so we'll be in touch shortly to discuss and put things right for you. - Kev”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Every piece of clothing has mark around the logo”
The company replied on 2023-12-05: “Thanks for the review O'Neill, and sorry to hear about your issue. I've looked into this and have been informed you spoke to my colleague about the marks. These aren't permanent and are simply…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Not as described
4 reports · 36% of complaints“We have again received an item with the wrong logo on the back.”
The company replied on 2023-12-22: “So sorry to hear this Darren. I've looked into the order linked to your review and these garments were supplied plain, without a logo. I will ask one of our sales team to email you to check which…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“logo we provided was not the logo embroidered which means our shirts are not any use to us”
The company replied on 2018-11-12: “Thanks for your review, Kate. I'm sorry to hear that the embroidery you've received isn't what you were expecting. We pride ourselves on creating an accurate representation of a customer's branding,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“these polo shirts are too long they are like a skirt.”
The company replied on 2018-09-21: “Thanks for your review Daniel. Sorry to hear you've experienced sizing issues. Unfortunately measurements will always differ from brand to brand, and we try to make these changes clear in our Size…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.