Ineos: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-04-26 to 2026-09-25. TrustScore 1.2 from 104 total reviews — see the Trustpilot page. Quick answer: is Ineos legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, accounting for 67% of the 15 complaints identified in the analyzed period. Additionally, 20% of complaints state that items were not as described, while 13% each cite unhelpful support and other unspecified issues. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-25 and found 23 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 17 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 14/11 12pm Win INEOS Grenadiers cycling bundle”, “E: 24/07 Win with INEOS Grenadiers X Muc-Off”, “E: 05/06 THE BIG ONE' WITH INEOS GRENADIER, BELSTAFF AND SMOKED & UNCUT”.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (98 reviews record both dates).
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 30 of this company’s 104 Trustpilot reviews (29%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Ineos?
Faulty product
10 reports · 67% of complaints“their bleach spray cleans nothing”
3 readers marked this review helpful on Trustpilot.
“had so many problems since day one”
2 readers marked this review helpful on Trustpilot.
“it stopped rolling, without applying pressure at the base”
2 readers marked this review helpful on Trustpilot.
Not as described
3 reports · 20% of complaints“it wasn't as good as advertised”
1 reader marked this review helpful on Trustpilot.
“refills are not yet available”
“no smell in any of the products”
Support unhelpful
2 reports · 13% of complaints“both wouldn't dispende the product”
“one bottle didn't even last a week before it stopped spraying”
Other
2 reports · 13% of complaints“Lies and incompetence”
2 readers marked this review helpful on Trustpilot.
“Poorly laid out website, really difficult to find information required.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.