RxSport: most-reported complaints
Automated analysis of 275 public Trustpilot reviews published 2023-12-07 to 2026-08-29. TrustScore 4.9 from 16,613 total reviews — see the Trustpilot page. Quick answer: is RxSport legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 29% of the 48 identified complaints and show a rising trend. Issues where products were not as described follow at 25% of complaints, with a falling trend. Late deliveries represent 19% of complaints and are also rising, while faulty products make up 12% of complaints with a falling trend.
How to reach RxSport
These are the contact details RxSport publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01780 783932, email [email protected], address Warmington Mill, Eaglethorpe, Warmington, Peterborough, PE8 6FW, GB.
The company claimed its Trustpilot profile on 2014-05-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-27. Trustpilot ranks it 4 of 49 in Sunglasses Store. We last checked this profile on 2026-09-23 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (95 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (83%, 1.3d) · 2026-08-18 (83%, 1.3d) · 2026-08-21 (83%, 1.3d) · 2026-08-24 (77%, 1.3d) · 2026-08-27 (77%, 1.3d) · 2026-09-01 (85%, 1.4d) · 2026-09-04 (85%, 1.4d) · 2026-09-07 (85%, 1.4d) · 2026-09-11 (85%, 1.4d) · 2026-09-14 (85%, 1.4d) · 2026-09-17 (85%, 1.4d) · 2026-09-20 (85%, 1.4d) · 2026-09-23 (85%, 1.4d).
Severity: 6% of this company’s 48 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 21.9 days between the experience and publishing their negative review (71 reviews record both dates).
Measured reply time: across 162 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 1 days.
Reply quality: of 162 company replies to negative reviews analysed, 88% engaged with the specific problem and 4% were generic templates.
11% of its 266 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 29% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 776 of this company’s 16,613 Trustpilot reviews (5%) were written in the last 12 months.
What are the most common complaints about RxSport?
Delivery failed
14 reports · 29% of complaintsrising since 2025-12“the glasses never arrived”
The company replied on 2024-11-07: “Hi Lisa, Thank you for taking the time to leave a review. As per our email exchange last month, I am extremely sorry to hear about the issues with your recent order. Whilst we always strive to offer…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“Took my money for a product they didn’t have in stock”
The company replied on 2024-01-29: “Hi Joe, Thanks for taking the time to leave a review. Please accept our apologies for the stock error that allowed you to place an order for an out of stock item. We pride ourselves on only ever…”
Our classifier read this reply as a substantive response.
It promised: refund.
“However - I asked for store pickup and they were posted out instead.”
Not as described
12 reports · 25% of complaintsfalling“the glasses never arrived”
The company replied on 2024-11-07: “Hi Lisa, Thank you for taking the time to leave a review. As per our email exchange last month, I am extremely sorry to hear about the issues with your recent order. Whilst we always strive to offer…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“I paid 30 pounds more than the price that was advertised on another site. And the colour received was not the one advertised.”
The company replied on 2026-03-20: “Hi Ryan, Thanks for taking the time to leave a review. I am sorry to hear that your order was not as expected and that your experience didn’t match the standards we set. I can see that your order was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The lenses supplied were -4.00, even though my prescription is -3.25 in both eyes, and there was no correction for my astigmatism.”
The company replied on 2026-03-09: “Hi If, Thanks for taking the time to leave a review. I’m really sorry to hear that your journey with us hasn’t lived up to expectations. We take all feedback very seriously, and we certainly never…”
Our classifier read this reply as a substantive response.
Delivery late
9 reports · 19% of complaintsrising since 2025-12“Its taking ages for the parcel to arrive. It has not arrived yet.”
“Paid extra for next day delivery only to receive an email the following day stating that it would be another 4 working days”
The company replied on 2026-04-27: “Hi John, Thanks for taking the time to leave a review. I am sorry that we were unable to get your order to you within the lead time quoted. Owing to where you are in Scotland, which DPD deem a remote…”
Our classifier read this reply as a substantive response.
“very disapointed in how long it took to receive my order”
The company replied on 2026-04-11: “Dear Mike, Thanks for taking the time to leave a review. I am sorry to hear that you are unhappy with the delivery time and the communication. With regards the delivery, your order was placed after…”
Our classifier read this reply as a substantive response.
Faulty product
6 reports · 12% of complaintsfalling“Faulty glass covering. Photos sent.”
The company replied on 2026-06-10: “Hi Jane, Thanks for taking the time to leave a review. I’m sorry to hear that the product you received had a fault. All items go through quality control checks prior to leaving us, but unfrotunately…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“sunglasses themselves (Oakley Holbrook) were very poor quality, felt cheap and lens were loose and rattled.”
“Shame glasses were damaged. 2 centimeter scratch on one of the lenses”
The company replied on 2025-06-30: “Hi Alan, Thanks for taking the time to leave a review. I am sorry to hear that your experience with us on this occasion has fallen short of both your and our own expectations, and that Royal Mail…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Other
4 reports · 8% of complaintssteady“It is unpracticle to continuously be sent trial frames”
“Your refusal to take payment by any other means than via your website”
The company replied on 2026-05-14: “Hi Richard, Thanks for taking the time to leave a review. I am very sorry that this journey hasn’t been as straightforward as we wish for it to be. As mentioned to you on the phone during one of our…”
Our classifier read this reply as a deflection.
“Discrepancy with rates on shopping cart vs manual.”
Support unhelpful
3 reports · 6% of complaintssteady“Can be slow to answer or return calls (have to chase)”
“Staff only interested in selling sunglasses,rather than helping customer with size and fit info.”
The company replied on 2025-04-03: “Dear Alun, Thank you for taking the time to leave this review. We are sorry to hear that your journey with us hasn’t exceed both yours and our expectations. Our customer service team take pride in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.