Alice Made This: most-reported complaints
Automated analysis of 214 public Trustpilot reviews published 2017-11-03 to 2026-04-21. TrustScore 5 from 1,297 total reviews — see the Trustpilot page. Quick answer: is Alice Made This legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which account for 36% of the 14 complaints identified in 214 reviews. Delivery problems, including late arrivals and failed deliveries, are also frequently mentioned, each representing 21% of the complaints. Additionally, 21% of reviewers cite unreachable customer support as a significant concern. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Alice Made This
These are the contact details Alice Made This publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 07747 843516, email [email protected], address Staple Farmhouse, Durlock Road, Staple, Kent, CT3 1JX, GB.
The company claimed its Trustpilot profile on 2017-11-01. Trustpilot ranks it 1 of 282 in Fashion Accessories Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/04 Win a pair of cufflinks by Alice Made This worth £190”, “E: 01/05 Win 1 of 5 Rose Gold Pendant Necklaces by Alice Made This”, “E: 12/06 Win the ultimate Father's Day gifts”.
Elsewhere: 5★ on Google (0 reviews)
29% of its 191 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 36% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 9 of this company’s 1,297 Trustpilot reviews (1%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Alice Made This?
Faulty product
5 reports · 36% of complaints“already the bar has lost its lustre and half of the engraving has disappeared”
The company replied on 2023-02-27: “Hi Paddy, Thank you for letting us know this and I'm so sorry to hear this! Please can you email me some pictures to me and I can sort this for you. This is not our standard so I am keen to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Slow delivery - had to chase it up twice.”
“after only 4 days of wearing it was dull and tarnished”
The company replied on 2021-02-10: “Hi Callum, Apologies that no one has responded yet. Please can you get in touch with me on [email protected] and I'll def be able to help. The team is a little run off their feet with the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
3 reports · 21% of complaints“Its 8 days now. They didn’t even shipped yet.”
The company replied on 2022-12-14: “Hi Hida, Please can you send me your order number. I haven't seen your email requesting info on our system I'm afraid?! Standard free shipments are currently taking longer due to the Royal Mail…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Slow delivery - had to chase it up twice.”
“Late delivery. Was a birthday present so caused a bit of an issue.”
The company replied on 2018-09-19: “Hi Charlie, thanks for leaving your review. I'm so sorry that the delivery was late, especially as you needed it for birthday present. We've just refunded your next day delivery charge as we didn't…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unreachable
3 reports · 21% of complaints“Its 8 days now. They didn’t even shipped yet.”
The company replied on 2022-12-14: “Hi Hida, Please can you send me your order number. I haven't seen your email requesting info on our system I'm afraid?! Standard free shipments are currently taking longer due to the Royal Mail…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“after only 4 days of wearing it was dull and tarnished”
The company replied on 2021-02-10: “Hi Callum, Apologies that no one has responded yet. Please can you get in touch with me on [email protected] and I'll def be able to help. The team is a little run off their feet with the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“reach out twice to return an item and still for 5 days no reply”
The company replied on 2019-12-10: “Hi Gennady, I have just heard that you are not happy with your Maxwell bracelet. Apologies for our delay in responding. We are a small team and are not always able to reply over the weekend, I hope…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
3 reports · 21% of complaints“Ordered a Copper Bacchus ring for my son for Christmas to be informed it was out of stock and shouldn't have been shown as available.”
The company replied on 2021-11-19: “Hi Kevin, I am so sorry that you have had 2 bad experiences. This is very out of AMT character and something that really isn't our norm. I will connect independently over the next few weeks. Thank…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I bought 2 same products but the delivered only 1.”
The company replied on 2020-01-07: “Hi There, Thank you for your feedback. I can assure you that we still have our lovely gift boxes. We are currently running incredibly on stock after the Christmas gifting window and we are awaiting a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the money was taken but the card never arrived”
The company replied on 2017-12-20: “Hi Jonathan, I've just sent you an email regarding this. Our sincere apologies but it sounds like it has been lost in the post. We will be sending out another card today on next day delivery and i'll…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Not as described
3 reports · 21% of complaints“I received a pair of cufflinks with the incorrect engraving "J & S."”
The company replied on 2022-09-15: “OMG! I Had no idea. All I can say is that I engraved these personally so the oversight is totally my fault. This is VERY rare, I'm so sorry. It is never our intention to ruin a wedding day. AMT was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the short chain doesn’t seem to match the look it has in the pictures”
The company replied on 2023-06-13: “Aw sorry to hear this Hannah. We offer a 60cm chain. Get in touch ([email protected]) and we can pop you a link / have a quick chat about switching. All the best Alice”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Marketing material doesn’t accurately describe the item received”
Compare Alice Made This with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.