Denney Diving - Diving Direct: most-reported complaints
Automated analysis of 217 public Trustpilot reviews published 2013-07-09 to 2026-09-02. TrustScore 5 from 2,203 total reviews — see the Trustpilot page. Quick answer: is Denney Diving - Diving Direct legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to faulty products and other concerns, with four reports each accounting for 27% of the identified complaints. Delivery delays were the next most common issue, cited in three reports which make up 20% of the total complaints. The analysis covers 217 reviews with 15 complaints identified between July 2013 and September 2026. No clear trend could be established for these issues due to the low number of reviews.
How to reach Denney Diving - Diving Direct
These are the contact details Denney Diving - Diving Direct publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01642 486666, email [email protected], address 54 Esplanade, Redcar, TS10 3AG, GB.
The company claimed its Trustpilot profile on 2015-05-05. Trustpilot ranks it 1 of 5 in Dive Shop. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (49 reviews)
TrustScore over time
5.0 → 5.0 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
10% of its 205 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 27% of this company’s complaints vs a 13% median across 91 ranked companies in its sector.
Review velocity: 87 of this company’s 2,203 Trustpilot reviews (4%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Denney Diving - Diving Direct?
Other
4 reports · 27% of complaints“I now have a £150 suit which is damaged before I have used it.”
“I had two responses 2and 5 days later”
“Out of about 5 Swim Goggles all of them were out of stock”
The company replied on 2016-04-29: “Thanks for the feedback. This particular model of goggle is listed on the site as a clearance / sale product as it is a model we are discontinuing from our range for this season. The other colour…”
Our classifier read this reply as a deflection.
Faulty product
4 reports · 27% of complaints“No answer , i called Many Times , no answer”
The company replied on 2014-11-14: “Thanks for the contact, we received your email regarding the faulty light and responded the same day which was on the 1st of November, I have just emailed you with the copy of the original mail as it…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the product was not! Disappointed with the snorkel. Very cheap.”
“snorkel and goggles are flimsy and obviously cheaply made”
The company replied on 2016-06-04: “Dear Sally, Thank you for the feedback and sorry to hear you had a problem with the set. The sets you purchased are manufactured by Mares who are one of the top brands in the diving industry, but I…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
3 reports · 20% of complaints“I’m currently on the fourth day of waiting”
The company replied on 2024-11-21: “Courier has let us down on this occasion. As soon as we were aware of this we shipped another parcel immediately via DPD which was delivered the next day. We have now moved to DPD for courier…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Ordered on Wednesday 5th it's now Wednesday 12th and still have not received”
The company replied on 2023-05-03: “Hi Andrew, sorry about the delivery problem with your order. We dispatched the morning after the order was received via a next day service but the courier somehow managed to fail with the delivery.…”
Our classifier read this reply as a substantive response.
“WAIT FOR MY ITEMS FOR 2 WEEK AND STILL NOT DELLIVERED”
The company replied on 2013-07-11: “Item was shipped within 24 hrs of receiving the order, but we were unaware that the customer had not received the goods until reading the review, so looks like the initial shipment was lost. Customer…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.