Luxeemporiumx: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-08-04 to 2026-08-29. TrustScore 4.3 from 318 total reviews — see the Trustpilot page. Quick answer: is Luxeemporiumx legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 53% of the 17 complaints identified in the analyzed period. Refused refunds were the next most common concern, cited in 24% of complaints, followed by unreachable support and failed deliveries, each representing 18% of the total. Specific examples included concerns about product quality, such as items appearing cheap, and instances where customers were charged for incomplete deliveries. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Luxeemporiumx
These are the contact details Luxeemporiumx publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected], address Cobalt 3.1, Newcastle Upon Tyne, NE27 0QJ, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-07-03 and last replied to a negative review on 2026-06-19. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (2 reviews)
TrustScore over time
4.3 → 4.3 across 3 census measurements since 2026-09-03. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-03 (86%, 11.8d) · 2026-09-09 (86%, 11.8d) · 2026-09-24 (86%, 11.8d).
What their policy promises
refund window: 30 days
“you may return eligible items within 30 days of delivery”
refund window: 30 days
“Returns received within 30 days of delivery are eligible for a refund”
refund window: 31-45 days
“Returns received between 31 and 45 days of delivery are eligible for a credit voucher”
refund window: 45 days
“Returns received after 45 days of delivery cannot be accepted”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-03.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-07.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 49 company-invited reviews in the recent window average 4.96★, while 53 organic (uninvited) reviews average 3.83★.
29% of its 84 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 53% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 80 of this company’s 318 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Luxeemporiumx?
Faulty product
9 reports · 53% of complaints“the main stone looked really cheap”
The company replied on 2026-06-19: “Elise, Thank you for taking the time to leave a review. We are genuinely sorry that you remain disappointed with your experience. The ring was originally ineligible for return under our policy as the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“after a few weeks It had bent and a gem has now fallen out”
The company replied on 2025-08-14: “Hi Shannon, So sorry to hear this. I have reached out to request your contact information for us to resolve this for you!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“the ring band had Infact twisted”
Refund refused
4 reports · 24% of complaints“the main stone looked really cheap”
The company replied on 2026-06-19: “Elise, Thank you for taking the time to leave a review. We are genuinely sorry that you remain disappointed with your experience. The ring was originally ineligible for return under our policy as the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they sent it back to me saying it showed signs of been worn”
The company replied on 2026-01-24: “Hi Catriona, Thank you for taking the time to share your feedback. Unfortunately, the ring was returned without tags and therefore did not meet our return eligibility requirements, so we were unable…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“won’t let me return the ring”
The company replied on 2025-10-10: “Thank you so much for taking your time to leave a review. We’re so glad you love our rings. We completely understand how frustrating this must be. Unfortunately, as the tag has been removed, we’re…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 18% of complaints“I'm still waiting for the delivery”
The company replied on 2025-08-15: “Hi Kyla, I have requested your information as I am unfortunately unable to see any communication or order under your name. If you can get back to us as soon as possible or email on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Only a third of my items arrived but I was charged full price”
The company replied on 2026-03-03: “Hello, We’re unable to locate any order matching this description. To investigate this properly, please provide your order number, the email address used at checkout, and the date of purchase. You…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“we still haven’t received it”
Delivery failed
3 reports · 18% of complaints“Only a third of my items arrived but I was charged full price”
The company replied on 2026-03-03: “Hello, We’re unable to locate any order matching this description. To investigate this properly, please provide your order number, the email address used at checkout, and the date of purchase. You…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“my original order got lost via Royal Mail”
The company replied on 2026-06-19: “Lauren, Thank you for taking the time to leave a review. We are genuinely sorry that you remain disappointed with your experience. The ring was originally ineligible for return under our policy as…”
Our classifier read this reply as a deflection.
“I purchased a ring and was sent the wrong one.”
The company replied on 2026-05-13: “Hello, Thank you for taking the time to update your review and share your experience in full. Firstly, we are genuinely sorry that your order experience left you feeling disappointed, especially…”
Our classifier read this reply as a substantive response.
Delivery late
2 reports · 12% of complaints“I'm still waiting for the delivery”
The company replied on 2025-08-15: “Hi Kyla, I have requested your information as I am unfortunately unable to see any communication or order under your name. If you can get back to us as soon as possible or email on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“we still haven’t received it”
Refunds delayed
2 reports · 12% of complaints“Refunds are not returned for 14 days”
The company replied on 2026-05-07: “Hi Jeanette, thank you for taking the time to leave a review. We're sorry to hear you felt disappointed, and we completely understand how confusing it can be when a deduction appears on a refund. We…”
Our classifier read this reply as a substantive response.
“until I noticed a stone was missing.”
The company replied on 2026-05-07: “Hi, thank you for your review and we're so sorry to hear you've had a frustrating experience. We can see your return was received and assessed by our team. Although the damage fell outside of our…”
Our classifier read this reply as a substantive response.
It promised: refund.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-03.