Spoke and Solace: most-reported complaints
Automated analysis of 245 public Trustpilot reviews published 2021-05-29 to 2026-08-24. TrustScore 4.9 from 5,530 total reviews — see the Trustpilot page. Quick answer: is Spoke and Solace legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 27% of the 41 complaints identified across 245 reviews. Not as described items were the second most frequent concern at 24%, followed by unreachable support at 20% and late delivery at 17%. While reports of faulty products and items not matching descriptions remained flat, complaints about unreachable support have been rising, whereas late delivery reports have been falling.
How to reach Spoke and Solace
These are the contact details Spoke and Solace publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address Meadow Barn, Newnham Grounds, Kings Newnham Lane, Rugby, CV22 7NW, GB.
The company claimed its Trustpilot profile on 2019-06-09. Trustpilot ranks it 13 of 242 in Men's Clothing Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 12% of this company’s 41 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 14.5 days between the experience and publishing their negative review (29 reviews record both dates).
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 26 company replies to negative reviews analysed, 65% engaged with the specific problem and 4% were generic templates.
Review provenance: 166 company-invited reviews in the recent window average 4.96★, while 37 organic (uninvited) reviews average 4.51★.
7% of its 192 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 27% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 113 of this company’s 5,530 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Spoke and Solace?
Faulty product
11 reports · 27% of complaintssteady“The replacement shirts I received had a badly printed design”
“rendering it unwearable”
“I received my order which had marks on the front of the T-shirt”
The company replied on 2024-08-27: “Hi Tracey, I am sorry we try not to work weekends. We have responded to your e-mails this morning after the bank holiday weekend. As I said in my e-mail this is extremely unusual that a garment would…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Not as described
10 reports · 24% of complaintssteady“Purchased five L tee’s and not one was the same cut, shape and fit as another.”
The company replied on 2024-10-14: “Hi Ian, I apologise, I respond to all e-mails personally. If you let me know your surname or e-mail address I will look into this for you. We would love to help you get the right size for you and see…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“not allowed to actually see what I'm buying”
The company replied on 2024-07-12: “Hi, I'm so sorry you feel this way. Our products have photographs of most colourways and when you click on the colour you want the picture should change to this colour. Which product is it you're…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“fooled by the description on their website”
The company replied on 2024-06-21: “Hi Joanna, I am sorry if you feel mislead. We are very honest about the origin of our clothing, we print and embroider everything in Warwickshire ourselves, but we do not make the garments from…”
Our classifier read this reply as a deflection.
Support unreachable
8 reports · 20% of complaintsrising since 2024-06“I haven't received a response in all these months. They don't reply to emails.”
“Response time was way too slow.”
“I need to return my items and I sent emails with a query multiple times with no response!”
The company replied on 2024-10-18: “Hi, We haven't received an e-mail from you that I can see. Please use [email protected] and we will happily help”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
7 reports · 17% of complaintsfalling“The replacement shirts I received had a badly printed design”
“it is now the 30th Oct 22.This I think is too long await.”
The company replied on 2022-10-31: “Hi Scott, We are so sorry your order hasn't reached you yet. It was printed and despatched 2 days after you ordered. Unfortunately the Royal Mail strike action is delaying all of the post at the…”
Our classifier read this reply as a deflection.
“I havent received my order yet from 3 weeks ago!”
The company replied on 2022-10-31: “Hi Melanie, We are so sorry your order hasn't reached you yet. It was printed and despatched 2 days after you ordered. Unfortunately the Royal Mail strike action is delaying all of the post at the…”
Our classifier read this reply as a deflection.
Delivery failed
4 reports · 10% of complaintsrising since 2024-06“I asked for a refund which I was entitled to but they sent another item”
The company replied on 2024-09-11: “Hi Doug, you could have e-mailed us on [email protected] and we could have resolved this nice and easily for you. I have looked into it and the return form in the parcel was a little…”
Our classifier read this reply as a substantive response.
It promised: refund.
“the goods I paid for have still not been delivered.”
The company replied on 2024-05-07: “Hi Jens, You can trace your parcel all the way to your door. I have tracked it and a delivery attempt was made on 27th April. Your tracking details are:…”
Our classifier read this reply as a substantive response.
“Never received item I think it’s a scam”
The company replied on 2023-02-01: “Hi Don, Give us a chance, it's got to get all the way out to you in America. It's on it's way, just follow it on your tracking LE198640326GB. I'm sorry it's not coming super quickly, but I can assure…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refund refused
2 reports · 5% of complaintsrising since 2024-06“I asked for a refund which I was entitled to but they sent another item”
The company replied on 2024-09-11: “Hi Doug, you could have e-mailed us on [email protected] and we could have resolved this nice and easily for you. I have looked into it and the return form in the parcel was a little…”
Our classifier read this reply as a substantive response.
It promised: refund.
“rendering it unwearable”
Compare Spoke and Solace with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.