K-Sport UK Ltd.: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2025-03-14 to 2026-09-09. TrustScore 4.1 from 269 total reviews — see the Trustpilot page. Quick answer: is K-Sport UK Ltd. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, citing examples such as missing parts and torn seat cushions. Delivery failures are also a common concern, with customers noting that incorrect or incomplete items were shipped. Additionally, some reviewers mention that customer support is unreachable when attempting to resolve these problems.
How to reach K-Sport UK Ltd.
These are the contact details K-Sport UK Ltd. publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone +44 800 014 9512, email [email protected], address Unit 16 Fleets Industrial Estate, Willis Way, Poole, BH15 3SU, GB.
The company claimed its Trustpilot profile on 2023-09-08 and last replied to a negative review on 2026-09-14. Trustpilot ranks it 118 of 135 in Sporting Goods Store. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3★ on Google (5 reviews)
TrustScore over time
4.1 → 4.1 across 4 census measurements since 2026-08-27. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-27 (9%, 75.0d) · 2026-08-30 (9%, 75.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d).
Severity: 23% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
guarantee: 24 months
“All our products are covered by a 24 months manufacturer's warranty.”
guarantee: free of charge repair or replacement
“Any damage that results from a manufacturing defect that appeared during this period is covered free of charge with repair or complete replacement of equipment with a new one.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-26.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
10% of its 68 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 59% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 41 of this company’s 269 Trustpilot reviews (15%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about K-Sport UK Ltd.?
Faulty product
13 reports · 59% of complaints“Some parts missing from order, weight bench seat had small tear in it”
1 reader marked this review helpful on Trustpilot.
“My pull-up bar arrived with 4 missing parts, so I cannot safely use it.”
“Missing parts, wrong parts redelivered, poles of machine not the normal 5cm thickness”
The company replied on 2025-08-29: “I'm sorry that you are not happy with your order. Please contact us directly to discuss possible solution.”
Our classifier read this reply as a template response.
Delivery failed
7 reports · 32% of complaints“They failed to ship the correct goods , they sent 2 identical halves of the machine rather than sending it fully.”
The company replied on 2026-09-14: “We do apologize for this mistake. Your order has been already refunded and the incorrect boxes will be collected by the courier.”
Our classifier read this reply as a substantive response.
It promised: refund.
“Completely wrong item has been sent out.”
“came with damages red monkey bar which was bent”
Support unreachable
7 reports · 32% of complaints“Some parts missing from order, weight bench seat had small tear in it”
1 reader marked this review helpful on Trustpilot.
“They failed to ship the correct goods , they sent 2 identical halves of the machine rather than sending it fully.”
The company replied on 2026-09-14: “We do apologize for this mistake. Your order has been already refunded and the incorrect boxes will be collected by the courier.”
Our classifier read this reply as a substantive response.
It promised: refund.
“My pull-up bar arrived with 4 missing parts, so I cannot safely use it.”
Compare K-Sport UK Ltd. with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.